HP Dc7700 HP Compaq dc7700 Business Desktop PC Service Reference Guide, 1st Ed - Page 247

Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems Solving CD-ROM and DVD Problems Problem Cause System will not boot from CD-ROM or DVD drive. The device is attached to a SATA port that has been disabled in the Computer Setup utility. Removable Media Boot is disenabled through the Computer Setup utility. Network Server Mode is enabled in Computer Setup. Non-bootable CD in drive. Boot order not correct. Drive not found (identified). Cable could be loose. The system may not have automatically recognized a newly installed device. CD-ROM or DVD devices are not detected or driver is not loaded. The device is attached to a SATA port that has been disabled in Computer Setup. Drive responds slowly immediately after power-up. Drive is not connected properly or not properly configured. Solution Run the Computer Setup utility and ensure the device's SATA port is enabled in Storage > Storage Options. Run the Computer Setup utility and enable booting to removable media in Storage > Storage Options. Ensure CDROM is enabled in Storage > Boot Order. Run the Computer Setup utility and disable Network Server Mode in Security > Password Options. Try a bootable CD in the drive. Run Computer Setup and change boot sequence in Storage > Boot Order. Check cable connections. See reconfiguration directions in the Solving Hardware Installation Problems section. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > Power-On. Run the Computer Setup utility and ensure the device's SATA port is enabled in Storage > Storage Options. Run Computer Setup and increase the POST Delay in Advanced > Power-On Options. See the documentation that came with the optional device. Service Reference Guide, dc7700 433612-001 D-29