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The Phone Cord Connected to Correct Port on Fax test failed

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● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP support. Go to www.support.hp.com . This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support. The "Fax Connected to Active Telephone Wall Jack" test failed ● Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. ● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. ● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. ● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. The "Phone Cord Connected to Correct Port on Fax" test failed If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. Plug the phone cord into the correct port 1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you cannot send or receive faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine. ENWW Fax issues 127

Section	Page
How do I?	14
Get started	15
Accessibility	15
HP EcoSolutions (HP and the Environment)	16
Manage power	16
Quiet Mode	17
Optimize Printing Supplies	18
Understand the printer parts	18
Top and front view	19
Printing supplies area	19
Back view	20
Use the printer control panel	20
Lift the control panel	20
Overview of buttons and lights	21
Control panel display icons	22
Change printer settings	23
Dashboard	23
Paper basics	24
Recommended papers for printing	24
Order HP paper supplies	25
Tips for selecting and using paper	25
Work with trays	26
Load paper	27
Load an original on the scanner glass	40
Load an original in the document feeder	40
Update the printer	41
Open the HP printer software (Windows)	42
Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device	42
Turn the printer off	43
Print	44
Print documents	44
Print brochures	45
Print on envelopes	46
Print photos	47
Print on special and custom-size paper	48
Print on both sides (duplexing)	50
Print using the HP Smart app	51
Print with mobile devices	51
Print from mobile devices	51
Tips for successful printing	52
Copy and scan	55
Copy	55
Scan	55
Scan to a computer	56
Scan to email	57
Set up Scan to Email	57
Scan a document or photo to email	58
Change account settings	58
Scan using HP Smart	59
Scan from a Windows 10 device	59
Scan from an Android or iOS device	60
Scan using Webscan	61
Scanning documents as editable text	61
Scan documents as editable text	61
Guidelines for scanning documents as editable text	62
Create a new scan shortcut (Windows)	63
Change scan settings (Windows)	63
Tips for copy and scan success	64
Fax	65
Send a fax	65
Send a standard fax	65
Send a standard fax from the computer	66
Send a fax from a phone	67
Send a fax using monitor dialing	67
Send a fax using printer memory	68
Send a fax to multiple recipients	68
Send a fax in Error Correction Mode	69
Receive a fax	69
Receive a fax manually	70
Set up backup fax	70
Reprint received faxes from memory	71
Forward faxes to another number	71
Set automatic reduction for incoming faxes	72
Block unwanted fax numbers	72
Set up phone book contacts	73
Create and edit a phone book contact	73
Create and edit a group phone book contact	74
Delete phone book contacts	74
Change fax settings	75
Configure the fax header	75
Set the answer mode (Auto answer)	75
Set the number of rings before answering	76
Change the answer ring pattern for distinctive ring	76
Set the dial type	77
Set the redial options	77
Set the fax speed	78
Set the fax sound volume	78
Fax and digital phone services	78
Fax on Voice over Internet Protocol	79
Use reports	79
Print fax confirmation reports	80
Print fax error reports	80
Print and view the fax log	81
Clear the fax log	81
Print the details of the last fax transaction	81
Print a Caller ID Report	81
View the Call History	82
Additional fax setup	82
Set up faxing (parallel phone systems)	82
Select the correct fax setup for your home or office	83
Case A: Separate fax line (no voice calls received)	85
Case B: Set up the printer with DSL	86
Case C: Set up the printer with a PBX phone system or an ISDN line	87
Case D: Fax with a distinctive ring service on the same line	87
Case E: Shared voice/fax line	88
Case F: Shared voice/fax line with voice mail	90
Case G: Fax line shared with computer modem (no voice calls received)	90
Set up the printer with a computer dial-up modem	91
Set up the printer with a computer DSL/ADSL modem	92
Case H: Shared voice/fax line with computer modem	93
Shared voice/fax with computer dial-up modem	93
Shared voice/fax with computer DSL/ADSL modem	94
Case I: Shared voice/fax line with answering machine	96
Case J: Shared voice/fax line with computer modem and answering machine	97
Shared voice/fax line with computer dial-up modem and answering machine	97
Shared voice/fax line with computer DSL/ADSL modem and answering machine	99
Case K: Shared voice/fax line with computer dial-up modem and voice mail	100
Test fax setup	102
Web Services	103
What are Web Services?	103
Set up Web Services	103
Use Web Services	104
HP ePrint	105
Print apps	105
Remove Web Services	106
Work with cartridges	107
Information on cartridges and the printhead	107
Check the estimated ink levels	108
Replace the cartridges	108
Order cartridges	109
Store printing supplies	110
Anonymous usage information storage	110
Cartridge warranty information	111
Network setup	112
Set up the printer for wireless communication	112
Before you begin	112
Set up the printer on your wireless network	113
Connect your printer by using the HP Smart app	113
Change the connection type	113
Test the wireless connection	115
Turn on or off the wireless capability of the printer	115
Change network settings	115
Use Wi-Fi Direct	117
Printer management tools	120
Toolbox (Windows)	120
HP Utility (OS X and macOS)	120
Embedded web server	120
About cookies	121
Open the embedded web server	121
Embedded web server cannot be opened	122
Solve a problem	123
Jams and paper-feed issues	123
Clear a paper jam	123
Read general instructions in the Help for clearing paper jams	124
Clear a print carriage jam	128
Read general instructions in the Help for clearing a print carriage jams	129
Learn how to avoid paper jams	129
Solve paper-feed problems	129
Printing issues	130
Fix problems with page not printing (unable to print)	130
Read general instructions in the Help for unable to print issues	131
Fix print quality issues	135
Read general instructions in the Help for resolving print quality issues	135
Copy issues	138
Scan issues	138
Fax issues	138
Run the fax test	139
What to do if the fax test failed	139
Troubleshoot fax problems	143
Read general instructions in the Help for specific fax problems	143
The display always shows Phone Off Hook	143
The printer is having problems sending and receiving faxes	143
The printer cannot receive faxes, but can send faxes	145
The printer cannot send faxes, but can receive faxes	146
Fax tones are recorded on my answering machine	146
The computer cannot receive faxes (HP Digital Fax)	146
Network and connection issues	146
Fix wireless connection	147
Find network settings for wireless connection	147
Fix Wi-Fi Direct connection	147
Fix Ethernet connection	148
Printer hardware issues	148
Get help from the printer control panel	149
Get help from the HP Smart app	149
Understand printer reports	149
Printer status report	149
Network configuration page	150
Print quality report	150
Wireless test report	150
Web access test report	150
Solve problems using Web Services	150
Maintain the printer	151
Clean the scanner glass	151
Clean the exterior	152
Clean the document feeder	152
Maintain the printhead and cartridges	153
Restore original factory defaults and settings	154
HP support	155
Technical information	157
Specifications	157
Regulatory notices	159
Regulatory model identification number	160
Noise emission statement for Germany	160
European Union Regulatory Notice	160
Products with wireless functionality	160
Declaration of conformity	162
Visual display workplaces statement for Germany	163
Notice to users of the German telephone network	164
Australia wired fax statement	164
Regulatory information for wireless products	164
Exposure to radio frequency radiation	164
Notice to users in Taiwan	164
Environmental product stewardship program	164
Eco-Tips	165
European Union Commission Regulation 1275/2008	165
Paper	165
Plastics	166
Safety data sheets	166
Recycling program	166
HP inkjet supplies recycling program	166
Power consumption	166
Disposal of waste equipment by users	166
Chemical substances	167
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	168
The Table of Hazardous Substances/Elements and their Content (China)	169
Restriction of hazardous substance (Ukraine)	169
Restriction of hazardous substance (India)	169
Restriction on hazardous substances statement (Turkey)	170
EPEAT	170
SEPA Ecolabel User Information (China)	170
China Energy Label for Printer, Fax and Copier	170
Battery disposal in Taiwan	171
European Union Battery Directive	171

Match case Limit results 1 per page

●

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that

plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the

telephone wall jack.

After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready

for faxing. If the

Fax Hardware Test

continues to fail and you experience problems faxing, contact HP

support. Go to

www.support.hp.com . This website provides information and utilities that can help you correct

many common printer problems. If prompted, select your country/region, and then click

All HP Contacts

for

information on calling for technical support.

The "Fax Connected to Active Telephone Wall Jack" test failed

●

Check the connection between the telephone wall jack and the printer to make sure the phone cord is

secure.

●

Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port

labeled 1-LINE on the back of the printer.

●

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that

plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the

telephone wall jack.

●

Try connecting a working phone and phone cord to the telephone wall jack that you are using for the

printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and

have them check the line.

●

Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be

a problem.

After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready

for faxing.

The "Phone Cord Connected to Correct Port on Fax" test failed

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs

into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall

jack.

Plug the phone cord into the correct port

Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port

labeled 1-LINE on the back of the printer.

NOTE:

If you use the 2-EXT port to connect to the telephone wall jack, you cannot send or receive

faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine.

ENWW

Fax issues

127