HP Officejet 300 HP OfficeJet Model 330 and Model 350 - (English) User Guide - Page 202

Use the HP OfficeJet Manager to dis

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Symptom: Cause: Solution: Some of my menu settings seem to have reverted to their factory values without my changing them. I can't receive a fax from my extension phones. Incoming calls aren't being answered. Items on the HP OfficeJet Manager menu bar are grayed and the "Device Not Connected" error displays. The AutoPrompt blinks on and off on my PC screen even when I haven't loaded a dccument in the loading tray. An internal error has caused some or all of the menu features to revert to their factory settings. Your Receive Mode is not set correctly. The Distinctive Ring feature may be turned on when the service is not available in your area or you have not subscribed to it. The HP OfficeJet is not properly connected. The HP OfficeJet is probably connected to a parallel port being shared with another device. The HP OfficeJet requires continuous communication with the PC for the AutoPrompt to work correctly. Print the Self Test report and check the Current Settings column to find out which menu settings have reverted to the factory settings. Change the settings and re-enter data as appropriate. For instructions on how to print the Self Test report, see chapter 1. To be able to receive faxes from extension phones, change your setup to Auto. Turn off the Distinctive Ring feature and request the fax be sent again. If this happens after a first-time installation ... Verify that the device is turned on and the cable is properly connected. Verify that your cable is good. Verify that your LPT port allows bi-drectional communication. If you've been using the HP OfficeJet Manager and this happens ... Verify that the device is turned on with the message "Ready" displayed, that the cable is securely connected at both ends, and that a data switch (if used) is set to the HP OfficeJet. Restart Windows and try again. Buy an additional parallel port to support the other device. If you must share the parallel port between the HP OfficeJet and another device, do the following before switching away from the HP OfficeJet: 1. Complete all print, PC fax, and scan activities. 2. Use the HP OfficeJet Manager to dis` able the AutoPrompt and PC faxing (refer to chapter 1). 3. Close the HP OfficeJet Manager.  

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Solution:
Cause:
Symptom:
Some of my menu
settings seem to
have reverted to
their factory
values without my
changing them.
An internal error has
caused some or all of the
menu features to revert to
their factory settings.
Print the Self Test report and check the
Current Settings column to find out which
menu settings have reverted to the factory
settings. Change the settings and re-enter
data as appropriate.
For instructions on how to print the Self
Test report, see chapter 1.
I can't receive a
fax from my
extension phones.
Your Receive Mode is not
set correctly.
To be able to receive faxes from extension
phones, change your setup to
Auto
.
Incoming calls
aren't being
answered.
The Distinctive Ring
feature may be turned on
when the service is not
available in your area or
you have not subscribed
to it.
Turn off the Distinctive Ring feature and
request the fax be sent again.
I
tems on the
HP OfficeJet
Manager menu
bar are grayed
and the "Device
Not Connected"
error displays.
The HP OfficeJet is not
properly connected.
If this happens after a first-time installation
...
Verify that the device is turned on and the
cable is properly connected.
Verify that your cable is good.
Verify that your LPT port allows
bi-drectional communication.
If you've been using the HP OfficeJet
Manager and this happens ...
Verify that the device is turned on with the
message "Ready" displayed, that the cable is
securely connected at both ends, and that a
data switch (if used) is set to the HP
OfficeJet. Restart Windows and try again.
The AutoPrompt
blinks on and off
on my PC screen
even when I
haven't loaded a
dccument in the
loading tray.
The HP OfficeJet is
probably connected to a
parallel port being shared
with another
device.
The HP OfficeJet requires
continuous
communication with the
PC for the AutoPrompt to
work correctly.
Buy an additional parallel port to support
the other device.
If you must share the parallel port between
the HP OfficeJet and another device, do the
following before switching away from the
HP OfficeJet:
1.
Complete all print, PC fax, and scan
activities.
2.
Use the HP OfficeJet Manager to dis`
able the AutoPrompt and PC faxing
(refer to chapter 1).
3.
Close the HP OfficeJet Manager.