HP Photosmart E217 User's Manual - Page 93
Either install the HP Image, The HP Image
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Problem Possible Cause Solution The camera responds very sluggishly when trying to review images. A slow optional memory card (like an MMC card) that is installed or too many images on the card can affect processing times. See Storage on page 129 and Memory Capacity on page 131 for tips about memory cards. The camera may be processing an image. Wait until the Power/Memory light turns solid green, indicating that the camera has finished processing. I cannot transfer images from the camera to my computer. The HP Image Zone software is not installed on the computer. Either install the HP Image Zone software (see page 17), or see Using Your Camera without Installing the HP Image Zone Software on page 77. The computer is unable to understand the Picture Transfer Protocol (PTP) standard. Set your camera to act as a Disk Drive (see page 81). Troubleshooting and Support 93