HP Rp3000 Service Reference Guide: HP rp3000 Point of Sale - Page 109

Solving Display Problems, Table D-4

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Table D-3 Solving Hard Drive Problems (continued) Computer will not boot from hard drive. Cause Solution The SATA controller has been disabled in Computer Setup. Run the Computer Setup utility and ensure the SATA controller is enabled in Storage > Storage Options. Boot order is not correct. Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Hard Drive's "Emulation Type" is set to "None." Run the Computer Setup utility and change the "Emulation Type" to "Hard Disk" in the device's details under Storage > Device Configuration. Hard drive is damaged. Observe if the front panel Power LED is blinking RED and if any beeps are heard. See Appendix A, POST Error Messages on page 84 to determine possible causes for the blinking red and beep codes. See the Worldwide Limited Warranty for terms and conditions. Computer seems to be locked up. Cause Program in use has stopped responding to commands. Solution Attempt the normal Windows "Shut Down" procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again. Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and the common causes and solutions listed in the following table. Table D-4 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on. Bad monitor. Try a different monitor. The cable connections are not correct. Check the cable connection from the monitor to the computer and to the electrical outlet. You may have a screen blanking utility installed or energy saver features are enabled. Press any key or click the mouse button and, if set, type your password. System ROM is corrupted; system is running in Boot Block Emergency Recovery Mode (indicated by eight beeps). Reflash the system ROM with the latest BIOS image. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide for more information. You are using a fixed-sync monitor and it will not sync at the Be sure that the monitor can accept the same horizontal scan resolution chosen. rate as the resolution chosen. Solving Display Problems 101

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Computer will not boot from hard drive.
Cause
Solution
The SATA controller has been disabled in Computer Setup.
Run the Computer Setup utility and ensure the SATA controller
is enabled in
Storage
>
Storage Options
.
Boot order is not correct.
Run the Computer Setup utility and change boot sequence
in
Storage
>
Boot Order
.
Hard Drive's "Emulation Type" is set to "None."
Run the Computer Setup utility and change the "Emulation
Type" to "Hard Disk" in the device's details under
Storage
>
Device Configuration
.
Hard drive is damaged.
Observe if the front panel Power LED is blinking RED and if
any beeps are heard. See Appendix A,
POST Error
Messages
on page
84
to determine possible causes for the
blinking red and beep codes.
See the Worldwide Limited Warranty for terms and conditions.
Computer seems to be locked up.
Cause
Solution
Program in use has stopped responding to commands.
Attempt the normal Windows “Shut Down” procedure. If this
fails, press the power button for four or more seconds to turn
off the power. To restart the computer, press the power button
again.
Solving Display Problems
If you encounter display problems, see the documentation that came with the monitor and the common
causes and solutions listed in the following table.
Table D-4
Solving Display Problems
Blank screen (no video).
Cause
Solution
Monitor is not turned on and the monitor light is not on.
Turn on the monitor and check that the monitor light is on.
Bad monitor.
Try a different monitor.
The cable connections are not correct.
Check the cable connection from the monitor to the computer
and to the electrical outlet.
You may have a screen blanking utility installed or energy
saver features are enabled.
Press any key or click the mouse button and, if set, type your
password.
System ROM is corrupted; system is running in Boot Block
Emergency Recovery Mode (indicated by eight beeps).
Reflash the system ROM with the latest BIOS image. See the
“Boot Block Emergency Recovery Mode” section of the
Desktop Management Guide
for more information.
You are using a fixed-sync monitor and it will not sync at the
resolution chosen.
Be sure that the monitor can accept the same horizontal scan
rate as the resolution chosen.
Table D-3
Solving Hard Drive Problems (continued)
Solving Display Problems
101