HP Rp3000 Service Reference Guide: HP rp3000 Point of Sale - Page 120

Table D-10, Local Area Connection

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Table D-10 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution Wake-on-LAN is not enabled. Enable Wake-on-LAN. NOTE: Some NICs come with their own configuration 1. applets that allow for more detailed control and configuration of wake features. Refer to the documentation included with the 2. NIC for more information. 3. Select Start > Control Panel. Double-click Network Connections. Double-click Local Area Connection. 4. Click Properties. 5. Click Configure. 6. Click the Power Management tab, then select the check box to Allow this device to bring the computer out of standby. Network driver does not detect network controller. Cause Network controller is disabled. Incorrect network driver. Solution 1. Run Computer Setup and enable network controller in Security > Device Security. 2. Enable the network controller in the operating system via Device Manager. Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer's Web site. Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution No active network is detected. Network controller is not set up properly. Network controller is disabled. Check cabling and network equipment for proper connection. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for link status. 1. Run Computer Setup and enable network controller in Security > Device Security. Network driver is not properly loaded. 2. Enable the network controller in the operating system via Device Manager. Reinstall network drivers. System cannot autosense the network. Disable auto-sensing capabilities and force the system into the correct operating mode. 112 Appendix D Troubleshooting Without Diagnostics

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Table D-10
Solving Network Problems
Wake-on-LAN feature is not functioning.
Cause
Solution
Wake-on-LAN is not enabled.
NOTE:
Some NICs come with their own configuration
applets that allow for more detailed control and configuration
of wake features. Refer to the documentation included with the
NIC for more information.
Enable Wake-on-LAN.
1.
Select
Start
>
Control Panel
.
2.
Double-click
Network Connections
.
3.
Double-click
Local Area Connection
.
4.
Click
Properties
.
5.
Click
Configure
.
6.
Click the
Power Management
tab, then select the check
box to
Allow this device to bring the computer out of
standby
.
Network driver does not detect network controller.
Cause
Solution
Network controller is disabled.
1.
Run Computer Setup and enable network controller in
Security
>
Device Security
.
2.
Enable the network controller in the operating system via
Device Manager.
Incorrect network driver.
Check the network controller documentation for the correct
driver or obtain the latest driver from the manufacturer’s Web
site.
Network status link light never flashes.
NOTE:
The network status light is supposed to flash when there is network activity.
Cause
Solution
No active network is detected.
Check cabling and network equipment for proper connection.
Network controller is not set up properly.
Check for the device status within Windows, such as Device
Manager for driver load and the Network Connections applet
within Windows for link status.
Network controller is disabled.
1.
Run Computer Setup and enable network controller in
Security
>
Device Security
.
2.
Enable the network controller in the operating system via
Device Manager.
Network driver is not properly loaded.
Reinstall network drivers.
System cannot autosense the network.
Disable auto-sensing capabilities and force the system into the
correct operating mode.
112
Appendix D
Troubleshooting Without Diagnostics