HP Rp3000 Service Reference Guide: HP rp3000 Point of Sale - Page 130
Contacting Customer Support
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NOTE: HP Backup and Recovery Manager can be used to restore the software to a recovery point or to restore the system to its factory configuration. Refer to Restoring the Softwareon page 21 for more information. If you encounter software problems, see the applicable solutions listed in the following table. Table D-16 Solving Software Problems Computer will not continue and no HP logo screen has appeared. Cause Solution POST error has occurred. Observe the beeps and LED lights on the front of the computer. See Appendix A, POST Error Messages on page 84 to determine possible causes. See the Restore Kit or the Worldwide Limited Warranty for terms and conditions. Computer will not continue after HP logo screen has appeared. Cause Solution System files may be damaged. Restore the files from the Recovery Disc Set or backups you created in HP Backup and Recovery Manager. "Illegal Operation has Occurred" error message is displayed. Cause Solution Software being used is not Microsoft-certified for your version Verify that the software is certified by Microsoft for your version of Windows. of Windows (see program packaging for this information). Configuration files are corrupt. If possible, save all data, close all programs, and restart the computer. Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance. 122 Appendix D Troubleshooting Without Diagnostics