HP Rp3000 Service Reference Guide: HP rp3000 Point of Sale - Page 8

Appendix C

POST Error Messages

POST Numeric Codes and Text Messages

.......................................................................................

85

Interpreting POST Diagnostic Front Panel LEDs and Audible Codes

................................................

89

Appendix D

Troubleshooting Without Diagnostics

Safety and Comfort

............................................................................................................................

92

Before You Call for Technical Support

...............................................................................................

92

Helpful Hints

.......................................................................................................................................

93

Solving General Problems

..................................................................................................................

95

Solving Power Problems

....................................................................................................................

98

Solving Hard Drive Problems

.............................................................................................................

99

Solving Display Problems

.................................................................................................................

101

Solving Audio Problems

...................................................................................................................

105

Solving Printer Problems

..................................................................................................................

107

Solving Keyboard and Mouse Problems

..........................................................................................

108

Solving Hardware Installation Problems

...........................................................................................

109

Solving Network Problems

...............................................................................................................

111

Solving Memory Problems

...............................................................................................................

114

Solving Processor Problems

............................................................................................................

115

Solving Optical Drive Problems

........................................................................................................

115

Solving USB Flash Drive Problems

..................................................................................................

119

Solving Internet Access Problems

....................................................................................................

120

Solving Software Problems

..............................................................................................................

121

Contacting Customer Support

..........................................................................................................

122

Appendix E

Specifications

Index

.................................................................................................................................................................

124

viii

Section	Page
Installing and Customizing the Software	9
Installing the Operating System	9
Installing or Upgrading Device Drivers	9
Downloading Microsoft Windows Updates	10
HP Backup and Recovery Manager	10
Computer Setup (F10) Utility	12
Computer Setup (F10) Utilities	12
Using Computer Setup (F10) Utilities	13
Computer Setup—File	14
Computer Setup—Storage	15
Computer Setup—Security	17
Computer Setup—Power	19
Computer Setup—Advanced	20
Recovering the Configuration Settings	23
Computer Diagnostic Features	24
HP Insight Diagnostics	24
Accessing HP Insight Diagnostics	24
Survey Tab	25
Diagnose Tab	25
Test Tab	26
Status Tab	27
Log Tab	28
Help Tab	28
Saving and Printing Information in HP Insight Diagnostics	28
Downloading the Latest Version of HP Insight Diagnostics	29
Protecting the Software	29
Restoring the Software	29
Serial and Parallel ATA Drive Guidelines and Features	31
SATA Hard Drives	31
SATA Hard Drive Cables	32
SATA Data Cable	32
SATA Power Cable	32
PATA Device Information	33
ATA SMART Drives	33
Hard Drive Capacities	33
Identifying the Chassis, Routine Care, and Disassembly Preparation	34
Chassis Designations	34
rp3000	34
Electrostatic Discharge Information	35
Generating Static	35
Preventing Electrostatic Damage to Equipment	35
Personal Grounding Methods and Equipment	36
Grounding the Work Area	36
Recommended Materials and Equipment	36
Operating Guidelines	37
Routine Care	38
General Cleaning Safety Precautions	38
Cleaning the Computer Case	38
Cleaning the Keyboard	38
Cleaning the Monitor	39
Cleaning the Mouse	39
Service Considerations	39
Power Supply Fan	39
Tools and Software Requirements	39
Screws	40
Cables and Connectors	40
Hard Drives	40
Lithium Coin Cell Battery	41
Removal and Replacement Procedures	42
Preparation for Disassembly	42
External Security Devices	43
Cable Lock	43
Padlock	44
HP Business PC Security Lock	44
Computer Cover	46
Bezel Blank	47
Cable Management	48
Cable Connections	49
Memory	50
DIMMs	50
DDR2-SDRAM DIMMs	50
Populating DIMM Sockets	51
Installing DIMMs	51
Expansion Cards	53
Introduction	53
Installing and Removing a PCI Card or PCI Express x1 Card	53
PCI Riser Card Cage Assembly	56
USB PlusPower Ports	58
Powered Serial Ports — Removal and Installation	60
Removing the Powered Serial Port Caps	61
Configuring Power to a Serial Port	61
Drives	68
Drive Positions	68
Installing and Removing Drives	68
Optical Drive	70
Primary 3.5-inch Internal Hard Drive	72
Chassis Fan	75
Power Switch/LED Assembly	75
Modem (some models)	76
Optical Drive Sensor	77
Power Supply	78
System Board	79
Battery	81
Connector Pin Assignments	83
Keyboard	83
Mouse	83
Ethernet RJ-45	84
RJ-11	84
Serial Interface, Powered and Non-Powered	84
USB	85
Powered USB	85
Line-in Audio	85
Line-out Audio	85
Monitor	86
24-Pin Power	86
SATA Data and Power	87
PCI Express, Pin A	87
PCI Express, Pin B	88
Power Cord Set Requirements	90
General Requirements	90
Japanese Power Cord Requirements	90
Country-Specific Requirements	91
POST Error Messages	92
POST Numeric Codes and Text Messages	93
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes	97
Troubleshooting Without Diagnostics	100
Safety and Comfort	100
Before You Call for Technical Support	100
Helpful Hints	101
Solving General Problems	103
Solving Power Problems	106
Solving Hard Drive Problems	107
Solving Display Problems	109
Solving Audio Problems	113
Solving Printer Problems	115
Solving Keyboard and Mouse Problems	116
Solving Hardware Installation Problems	117
Solving Network Problems	119
Solving Memory Problems	122
Solving Processor Problems	123
Solving Optical Drive Problems	123
Solving USB Flash Drive Problems	127
Solving Internet Access Problems	128
Solving Software Problems	129
Contacting Customer Support	130
Specifications	131

HP Rp3000 Service Reference Guide: HP rp3000 Point of Sale - Page 8

Appendix C, POST Error Messages, Troubleshooting Without Diagnostics, Specifications, Index - printer

Page 8 highlights