IBM 8863 Service Guide

IBM 8863 - eServer xSeries 366 Manual

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  • IBM 8863 | Service Guide - Page 1
    IBM xSeries 366 Type 8863 Problem Determination and Service Guide
  • IBM 8863 | Service Guide - Page 2
  • IBM 8863 | Service Guide - Page 3
    IBM xSeries 366 Type 8863 Problem Determination and Service Guide
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    Note: Before using this information and the product it supports, read the general information in Appendix B, "Notices," on page 145. Eighth Edition (June 2006) © Copyright . US Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
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    -device problems 44 Power problems 45 Serial port problems 46 ServerGuide problems 47 Software problems 47 Universal Serial Bus (USB) port problems 48 Video problems 48 Light path diagnostics 48 Light path diagnostic LEDs 51 Remind button 55 Power-supply LEDs 55 © Copyright IBM Corp
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    update failure 76 System-error log messages 77 Solving SCSI problems 89 Solving power problems 89 Solving Ethernet controller problems 90 Solving undetermined problems 91 Calling IBM for service 92 Chapter 3. Parts listing, Type 8863 93 Server replaceable units 94 Power cords 96 Chapter
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    you call 143 Using the documentation 143 Getting help and information from the World Wide Web 144 Software service and support 144 Hardware service and support 144 Appendix B. Notices 145 Edition notice 145 Trademarks 146 Important notes 146 Product recycling and disposal 147 Battery
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    vi IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2005 vii
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    live electrical currents. v Regularly inspect and maintain your electrical hand tools for safe operational condition. Do not use worn or broken tools or testers. viii IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    frames. v Use extreme care when measuring high voltages. v To ensure proper grounding of components such as power supplies, pumps, blowers, fans, and motor generators, do not service these components outside of their normal operating locations. v If an electrical accident occurs, use caution, turn
  • IBM 8863 | Service Guide - Page 12
    1. Be sure to read all caution and danger statements in this documentation before performing the instructions. Read any additional safety information that comes with your server or optional device before you install the device. x IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    when there is evidence of fire, water, or structural damage. v Disconnect the attached power cords, telecommunications systems, networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures. v Connect and disconnect cables as
  • IBM 8863 | Service Guide - Page 14
    When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, and avoid direct exposure to the beam. xii IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    (39.7 lb) ≥ 32 kg (70.5 lb) CAUTION: Use safe practices when lifting. Statement 5: ≥ 55 kg (121.2 lb) CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one
  • IBM 8863 | Service Guide - Page 16
    attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Statement 10: CAUTION: Do not place any object on top of rack-mounted devices. xiv IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    the Warranty and Support Information document on the IBM xSeries Documentation CD. You can obtain up-to-date information about the server and other IBM server products at http://www.ibm.com/eserver/xseries/. Related documentation This Problem Determination and Service Guide contains information to
  • IBM 8863 | Service Guide - Page 18
    1. Go to http://www.ibm.com/support/. 2. In the Browse by topic section, click Publications. 3. On the Publications page, in the Brand field, select Servers. 4. In the Family or extremely hazardous procedure step or situation. 2 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    -plug 266 MHz/64-bit slots Upgradeable microcode: System BIOS, diagnostics, service processor, BMC, and SAS microcode Power supply: v Standard: One dual-rated power supply - 1300 watts at 220 V ac input - 650 watts at 110 V ac input v Upgradeable to two power supplies (hot-swappable at 220 V ac only
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    on the light path diagnostics panel is lit, information is available in the baseboard management controller (BMC) log or in the system-event log about the condition. The condition might be that the BMC log is full or almost full. 4 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    turn off the lit LEDs. See the User's Guide on the IBM xSeries Documentation CD for information about clearing the logs. Clear the logs after you have resolved all conditions. Important: If the server has a baseboard management controller, clear the BMC log and system-event log after you resolve all
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    the server. When this LED flashes, it indicates that there is activity on the Remote Supervisor Adapter II SlimLine. When this LED is lit continuously, it indicates that there is a problem with the Remote Supervisor Adapter II SlimLine. 6 IBM xSeries 366 Type 8863: Problem Determination and Service
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    with the adapter. I/O board error LED: This LED is on the I/O board and is visible on the rear of the server. When this LED is lit, it indicates that there is a problem with the I/O board. Gigabit Ethernet 2 activity LED: This LED is on the Gigabit Ethernet 2 connector. When this LED flashes, it
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    System-board layouts The following illustrations show the connectors, LEDs, and jumpers on the memory the server to startup when you connect the server to ac power. Power-on system when the system is in the powered-off state. 8 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    shows the LEDs on the memory card. Light path diagnostics button Light path diagnostics button power LED Memory card error LED DIMM 1 error LED DIMM 2 error LED DIMM 3 error LED DIMM 4 error LED Top view of the memory card Memory Port Power Error Memory Hot-Swap Enabled Chapter 1. Introduction
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    Fan 6 Fan 2 Memory card 2 Memory Memory card 1 card 3 Fan 3 Fan 8 Fan 7 Fan 5 Memory card 4 Fan 1 266 MHz 64-bit Attention LED Power LED ServeRAID-8i Active PCI cable I/O board 10 IBM xSeries 366 Type 8863: Problem Determination and Service Guide SAS internal power cable connector
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    PCI-X board LEDs The following illustration shows the LEDs on the PCI-X board. PCI attention LEDs PCI power LEDs Power good LED SAS-backplane connectors The following illustration shows the connectors on the SAS backplane. SAS hard disk drive connectors 2 Front of SAS backplane SAS
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    12 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    to check the operation of server components and some of the options in the server. This series of tests is called the power-on self-test, or POST. If POST finishes without detecting any problems, a single beep sounds, and the first screen of the operating system opens, or an application program
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    the server each time. 1-3-1 1st 64K RAM test failed. 1. Reseat the following components: a. DIMM b. Memory card 2. Replace the components listed in step 1 one at a time, in the order shown, restarting the server each time. 14 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    power cord, wait 30 seconds, and retry. 2. Reseat the following components: a. DIMM b. Memory card c. Microprocessor tray d. I/O board 3. Replace the following components one at a time, in the order shown, restarting the server each time. a. DIMM b. Memory card c. (Trained service technician
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    a. DIMM b. Memory card c. Microprocessor tray 2. Replace the following components one at a time, in the order shown, restarting the server each time. a. DIMM b. Memory card c. (Trained service technician only) Microprocessor tray 16 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v
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    three most recent error codes and messages that were generated during POST. The BMC log and the system-error log contain messages that were generated during POST and all system status messages from the service processor. Notes: 18 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    /Setup Utility program (the menu choices are described in the User's Guide). v When troubleshooting an error, make sure to clear the BMC log so that you The following illustration shows an example of a BMC log entry. BMC System Event Log Get Next Entry Get Previous Entry Clear BMC SEL Entry Number
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    Action 062 Three consecutive boot failures using the 1. Flash the system firmware to the latest level (see default configuration. "Updating the firmware" on page 133). 2. Reseat the I/O board. 3. Replace the I/O board. 20 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v
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    tray. 189 An attempt was made to access the server Restart the server and enter the administrator with an incorrect password. password; then, run the Configuration/Setup Utility program and change the power-on password. 22 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on service technician. Error code Description Action 289 A DIMM has been disabled by the user or Note: Make sure you re-enable the memory in the by the system. Configuration/Setup Utility program. See, "Memory problems
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    the following components: a. SAS cables b. SAS hard disk drive c. I/O board 3. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time. 24 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page 93 to determine which components the server each time, until the problem is isolated. 1962 A drive does not contain a valid boot sector. 1. Make sure that a bootable operating system
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    Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page 93 to server each time. a. (Trained service technician only) Microprocessor 2 b. (Trained service technician only) Microprocessor tray 26 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page 93 to determine which components are shown, restarting the server each time. a. VRM 3 b. (Trained service technician only) Microprocessor 3 c. (Trained service technician only)
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    column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page 93 server each time. a. (Trained service technician only) Microprocessor 4 b. VRM4 c. (Trained service technician only) Microprocessor tray 28 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page 93 to determine which components the server each time. 00180400 No more memory (below 1 MB for a PCI adapter). 1. Reseat the following components: a. Each adapter b. (Trained service
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    , restarting the server each time, to isolate the failing adapter. b. (Trained service technician only) PCI-X board 3. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time. 30 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page 93 server each time. a. (Trained service technician only) Microprocessor b. DIMM c. (Trained service firmware" on page 133). 3. (Trained service technician only) Reseat microprocessor 1. 4. (Trained service
  • IBM 8863 | Service Guide - Page 48
    until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page firmware" on page 133). 3. (Trained service technician only) Reseat microprocessor 3. 4. (Trained service technician only) Replace microprocessor 3. 32 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    restarting the server each time. I9990650 AC power has been restored. 1. Check the power cables. 2. Check for interruption of the power supply (see "Power-supply LEDs" on page 55). 3. Reseat the following components: a. Power supply b. (Trained service technician only) Power backplane 4. Replace
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    checkout procedure, complete the following steps: 001 IS THE SERVER PART OF A CLUSTER? 002 No. Go to step 004 . 003 Yes. Schedule maintenance. Shut down all failing systems that are related to the cluster. Go to step 004 . 34 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    was taking place at the time the system stopped; they do not provide error codes or suggested replacement parts. The checkpoint display will indicate where the server has stopped without waiting for the video to initialize at each startup during problem isolation. There are two types of checkpoint
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    or DVD drive tray is not 1. Make sure that the server is turned on. working. 2. Insert the end of a straightened paper clip into the manual tray-release opening. 3. Reseat the CD or DVD drive. 4. Replace the CD or DVD drive. 36 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    not working, or a similar trained service technician. problem has occurred. Hard disk drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page 93 to determine which
  • IBM 8863 | Service Guide - Page 54
    they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page 93 to determine which components are one at a time, in the order shown, restarting the server each time. 38 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    problem is solved. v See Chapter 3, "Parts listing, Type 8863 ," on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service the server each time
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    , making sure the memory matches for each card added. 7. Reseat the following components: a. DIMM b. Memory card 8. Replace the components listed in step 7 one at a time, in the order shown, restarting the server each time. 40 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    tray. Monitor problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service. Chapter 2. Diagnostics
  • IBM 8863 | Service Guide - Page 58
    LEDs on the I/O board; if the codes are changing, go to the next step. if the codes are not changing, see "(Trained service technicians only) Checkpoint codes" on page 35. 6. See "Solving undetermined problems" on page 91. 42 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on service technician only)", that step must be performed only by a trained service technician. Symptom Action The monitor works when you turn on the server b. Non-IBM monitor cables might cause unpredictable problems. 2. Reseat
  • IBM 8863 | Service Guide - Page 60
    problem is solved. v See Chapter 3, "Parts listing, Type 8863 memory is enabled in the Configuration/Setup Utility program. See, "Memory problems" on page 40. 3. If the device comes with test instructions, use those instructions server IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    . 6. If you just installed an optional device, remove it, and restart the server. If the server now turns on, you might have installed more devices than the power supply supports. 7. See "Power-supply LEDs" on page 55. 8. See "Solving undetermined problems" on page 91. Chapter 2. Diagnostics 45
  • IBM 8863 | Service Guide - Page 62
    power cord for 20 seconds; then, reconnect the ac power cord and restart the server. 2. If the problem remains or if you are using an ACPI-aware operating system, suspect the I/O board. The server restarting the server each time. 46 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    performed only by a trained service technician. Symptom Action You suspect a software problem. 1. To determine whether the problem is caused by the software, make sure that: v The server has the minimum memory that is needed to use the software. For memory requirements, see the information that
  • IBM 8863 | Service Guide - Page 64
    the light-path-diagnostics button on the PCI-X board, memory card, or microprocessor board for 30 seconds to light the error LEDs. The LEDs that were lit while the server was running will be lit again while the button is pressed. 48 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
  • IBM 8863 | Service Guide - Page 65
    information panel. Power-control button Information LED USB connector Release latch Power-on LED Hard disk drive activity LED System-error LED SPEC PS LINK CPU VRM LOG MEM NMI PCI SP DASD RAID NONRED TEMP FAN PCI CPU I/O BRD BRD BRD Look at the system service label on the top of the server
  • IBM 8863 | Service Guide - Page 66
    path diagnostics button Fan 6 Fan 2 Memory card 1 Memory card 2 Memory card 3 Fan 3 Fan 8 Fan 7 Fan 5 Memory card 4 Fan 1 Microprocessor card error LED the PCI-X board. PCI attention LEDs PCI power LEDs Power good LED 50 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    There is insufficient power to power the system. The NON RED and LOG LEDs might also be lit. 1. Add an optional power supply if only one power supply is installed. 2. Use 220 VAC input power. 3. Reseat the following components: a. Power supply b. (Trained service technician only) Power backplane
  • IBM 8863 | Service Guide - Page 68
    server each time. a. (Trained service technician only) Failing microprocessor b. (Trained service technician only) Microprocessor tray VRM A dc-dc regulator has failed or is missing. 1. Check the BMC log or the system 18). 52 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page 93 to determine which the order shown, restarting the server and re-enabling the memory each time: a. Memory card b. DIMM c. (Trained service technician only) Microprocessor tray NMI
  • IBM 8863 | Service Guide - Page 70
    is lit. 5. Make sure that the room is neither too hot nor too cold (see "Environment" in "Features and specifications" on page 3). 6. If one of the VRDs indicates "hot," ac power must be removed before dc power can be restored. 54 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    actions to correct the detected problems. The following minimum configuration is required for the power-supply dc good LED to be lit: v Power supply v Power backplane v Power cord v Microprocessor tray The following minimum configuration is required for the server to turn on: Chapter 2. Diagnostics
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    v One microprocessor v Two 1 GB DIMMs on the memory card v One power supply v Power backplane v Power cord v I/O board v PCI-X board assembly Power supply 1 (PS1) DCAC AC DC AC power LED (green) DC power LED (green) 56 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on service technician. Power-supply LEDs AC good DC good Operator information panel power LED Description Action Off Off Off No power to the 1. Check the ac power to the server. server, or a problem with the ac power
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    . To view server configuration information (such as system configuration, memory contents, interrupt request (IRQ) use, direct memory access (DMA) use, device drivers, and so on), select Hardware Info from the top of the screen. 58 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    If the diagnostic programs do not detect any hardware errors but the problem remains during normal server operations, a software error might be the cause. If you suspect a software problem, see the information that comes with your software. Diagnostic text messages Diagnostic text messages are
  • IBM 8863 | Service Guide - Page 76
    See, "Memory problems" on page 40. 3. Reinstall and, if necessary, update the BIOS code on the server; then, rerun the test (see "Updating the firmware" on page 133). 001-250-00x Test failed, where v x of 0 = ECC logic on I/O board v x of 1 = ECC logic on memory card 1. Check the system-error log
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    listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page 93 to determine which server each time. 020-xxx-001 Failed hot-swap slot 1 PCI latch test. 1. (Trained service technician only) Reseat the PCI-X switch card assembly. 2. (Trained service
  • IBM 8863 | Service Guide - Page 78
    column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page firmware" on page 133). 2. Update the BIOS code (see "Updating the firmware" on page 133). 3. Reseat the I/O board. 4. Replace the I/O board. 62 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page 93 to determine which firmware" on page 133). 2. Update the BIOS code (see "Updating the firmware" on page 133). 3. Reseat the I/O board. 4. Replace the I/O board. 030-270-001 On Chip Memory
  • IBM 8863 | Service Guide - Page 80
    260-0nn System to controller interface failure. 1. Reseat the following components: a. ServeRAID adapter b. I/O board 2. Replace the components listed in step 1 one at a time, in the order shown, restarting the server each time. 64 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page 93 to determine which service technician. Error code Description Action 035-265-0nn Adapter Communication error. 1. Update the RAID controller firmware (see "Updating the firmware
  • IBM 8863 | Service Guide - Page 82
    supply test. 1. Reseat the following components: a. Power supply b. (Trained service technician only) Power backplane 2. Replace the components listed in step 1 one at a time, in the order shown, restarting the server each time. 66 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    /Setup Utility program. See, "Memory problems" on page 40 1. Reseat the memory card. 2. Replace the memory card. 166-051-000 System Management: Failed. Unable to communicate with ASM. It may be busy. Run the test again. 1. Update the firmware (BIOS, service processor, and diagnostics; see
  • IBM 8863 | Service Guide - Page 84
    b. I/O board 5. Replace the components listed in step 4 one at a time, in the order shown, restarting the server each time. 166-201-000 ISMP indicates I2C errors on bus X. Reseat and, if necessary, replace the I/O board. 68 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page 93 to following components: a. (Trained service technician only) Power backplane b. I/O board c. restarting the server each time. a. I/O board b. Memory card c. (Trained service technician only)
  • IBM 8863 | Service Guide - Page 86
    . 1. Disconnect all server and option power cords from the server, wait 30 seconds, reconnect the power cords, and retry. 2. Reseat the Remote Supervisor Adapter II SlimLine. 3. Replace the Remote Supervisor Adapter II SlimLine. 70 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    the problem is solved. v See Chapter 3, "Parts listing, Type 8863," server and option power cords xxx=flash, ROM, or RAM. from the server, wait 30 seconds, reconnect the power cords, and retry. 2. Update the BIOS code, BMC, service processor, and diagnostics firmware (see "Updating the firmware
  • IBM 8863 | Service Guide - Page 88
    the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on server each time. a. SAS hard disk drive backplane cable b. SAS hard disk drive backplane c. I/O board d. (Trained service technician only) Microprocessor tray 72 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    shown, restarting the server each time. a. Memory card b. (Trained service technician only) Microprocessor tray c. I/O board 180-xxx-007 Failed power supply fan LED test. 1. Reseat the following components: a. Power supply b. (Trained service technician only) Power supply structure c. I/O board
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    Banks (see "Running the on-board diagnostic programs" on page 58). 2. Update the BIOS code (see "Updating the firmware" on page 133). 3. Look in the test log (see "Viewing the test log" on page 59) and correct any other errors. 74 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page 93 to determine which components a time, in the order shown, restarting the server each time: a. CD or DVD drive b. (Trained service technician only) Front panel assembly 217-xxx-000
  • IBM 8863 | Service Guide - Page 92
    the latest version of the BIOS code from http://www.ibm.com/support/. 2. Update the BIOS code, following the instructions that come with the update file that you downloaded. This will automatically restore/update the primary page. 76 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    , then reapply ac power to the server. 16. Replace the cover; then, restart the server. System-error log messages A system-error log is generated system-level events, such as when the server is started. Warning Warning messages do not require immediate action; they indicate possible problems
  • IBM 8863 | Service Guide - Page 94
    tray. 3. (Trained service technician only) Replace the PCI-X board. 2.5V Calgary PLL Power Good Fault 1. Reseat the I/O board. 2. Reseat the microprocessor tray. 3. (Trained service technician only) Replace the PCI-X board. 78 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page 93 to determine which components Trained service technician only)", that step must be performed only by a trained service technician. System-error log message Action 3.3V Power Good
  • IBM 8863 | Service Guide - Page 96
    tray. 3. (Trained service technician only) Replace the PCI-X board. CEC Card Power Good Fault 1. Reseat the microprocessor tray. 2. Reseat the I/O board. 3. (Trained service technician only) Replace the PCI-X board. 80 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page 93 to determine which components service technician only)", that step must be performed only by a trained service technician. System-error log message Action CPU IERR detected, the system
  • IBM 8863 | Service Guide - Page 98
    microprocessor tray. I/O Card Power Good Fault 1. Reseat the Remote Supervisor Adapter II SlimLine, if present. 2. Reseat the I/O board. 3. Replace the I/O board. 4. (Trained service technician only) Replace the PCI-X board. 82 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page 93 to determine which service technician. System-error log message Action IB MR Reg 1.8V Power Good Fault 1. Reseat the microprocessor tray. 2. Reseat the memory cards. 3. (Trained service
  • IBM 8863 | Service Guide - Page 100
    for Card or Link SPINT, System, PCI-X Card, Super I/O memory in the Configuration/Setup Utility program. See, "Memory problems" on page 40 1. Make sure that the memory card lever is securely latched. 2. Reseat the memory card. 84 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    the recommended range (see "Environment" at "Features and specifications" on page 3). 3. Replace the power supply. Power supply current exceeded max spec value 1. Install another power supply (if possible) and make sure that ac power cords are correctly connected. 2. Remove devices that consume
  • IBM 8863 | Service Guide - Page 102
    Power Good Fault 1. Reseat the microprocessor tray. 2. (Trained service technician only) Reseat the microprocessors. 3. Reseat the microprocessor VRMs, if present. 4. (Trained service technician only) Replace the microprocessor tray. 86 IBM xSeries 366 Type 8863: Problem Determination and Service
  • IBM 8863 | Service Guide - Page 103
    any missing or failed fans or power supplies. SMI reported a Machine Check on Memory Card Note: Make sure you re-enable the memory in the Configuration/Setup Utility program. See, "Memory problems" on page 40 1. Reseat the memory card. 2. Replace the memory card. SMI reported a Machine Check on
  • IBM 8863 | Service Guide - Page 104
    memory. System Running Nonredundant Power 1. Install another power supply (if possible) and make sure that the ac power cords are correctly connected. 2. Remove devices that consume an extraordinary amount of power. 3. Replace the power backplane. User attempting to power/reset server
  • IBM 8863 | Service Guide - Page 105
    to shut down because of an overcurrent condition. Use the following general procedure for diagnosing a power problem: 1. Turn off the server and disconnect all ac power cords. 2. Check for loose cables in the power subsystem. Also check for short circuits, for example, if a loose screw is causing
  • IBM 8863 | Service Guide - Page 106
    client and server are using the same protocol. If the Ethernet controller still cannot connect to the network but the hardware appears to be working, the network administrator must investigate other possible sources of the error. 90 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    1 GB DIMMs). v Service processor. The following minimum configuration is required for the server to turn on: v One microprocessor v Two 1 GB DIMMs on the memory card v One power supply v Power backplane v Power cord v I/O board v PCI-X board 4. Turn on the server. If the problem remains, suspect the
  • IBM 8863 | Service Guide - Page 108
    and attachments, in the same locations v Address jumpers, terminators, and cabling v Software versions and levels v Diagnostic program type and version level v Configuration option settings v Operating-system control-file setup 92 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    information is for the xSeries 366, Type 8863. To check for an updated parts listing on the Web, complete the following steps: 1. Go to http://www.ibm.com/support/ 2. Under Search technical support, type 8863 and click Search. 3. Under Document type, select Parts information and click Go. 24 23 22
  • IBM 8863 | Service Guide - Page 110
    is in the Warranty and Support Information document on the IBM xSeries Documentation CD. Table 3. Parts listing, Type 8863 Index Description CRU No. (Tier 1) CRU No. (Tier 2) FRU No. 1 Top cover (all models) 26K8947 2 Power supply, 1300 W (all models) 3 Power supply structure (all models
  • IBM 8863 | Service Guide - Page 111
    Parts listing, Type 8863 (continued) Index 18 18 19 20 20 20 21 22 23 24 25 26 26 Description Hard disk drive, 36 GB (optional) Hard disk drive, 73 GB (optional) Air baffle (all models) Memory, 1 GB PC3200 ECC (all models) Memory, 2 GB PC3200 ECC (optional) Memory , SAS power (all System service
  • IBM 8863 | Service Guide - Page 112
    be installed. IBM power cords for a specific country or region are usually available only in that country or region. IBM power cord part number 02K0546 13F9940 Nepal, Pakistan, Samoa, South Africa, Sri Lanka, Swaziland, Uganda 96 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
  • IBM 8863 | Service Guide - Page 113
    IBM power cord part number 14F0033 14F0051 14F0069 14F0087 1838574 24P6858 34G0232 36L8880 49P2078 49P2110 6952300 Used in these ), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela Chapter 3. Parts listing, Type 8863 97
  • IBM 8863 | Service Guide - Page 114
    98 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    which means that if the server and operating system support hot-swap capability, you can remove or install the component while the server is running. (Orange can also indicate touch points on hot-swap components.) See the instructions for removing or installing a specific hot-swap component for any
  • IBM 8863 | Service Guide - Page 116
    To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on. The server supports hot-plug, hot- observe the following precautions: 100 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    -discharge wrist strap or other grounding system when working inside the server with the power on. v Handle the device carefully instructed to return a device or component, follow the packaging instructions provided with the replacement part. Use any packaging materials for shipping that are supplied
  • IBM 8863 | Service Guide - Page 118
    any special handling and installation instructions supplied with the replacement battery. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device. 102 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
  • IBM 8863 | Service Guide - Page 119
    button becomes active. 10. Start the Configuration/Setup Utility program and set configuration parameters. v Set the system date and time. v Set the power-on password. v Reconfigure the server. See "Using the Configuration/Setup Utility program" on page 134 for details. Chapter 4. Removing and
  • IBM 8863 | Service Guide - Page 120
    speed up to maintain a safe operating temperature in the server until the fan is reinstalled or replaced. When the fan is installed properly the fans will slow down. To remove a hot-swap fan, complete the following steps. 104 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
  • IBM 8863 | Service Guide - Page 121
    to halt, which could result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on. 2. Remove the top cover (see "Removing the cover and bezel" on page 101). Attention: To
  • IBM 8863 | Service Guide - Page 122
    has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. To remove a hot-swap power supply, complete the following steps. 106 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
  • IBM 8863 | Service Guide - Page 123
    system cooling, do not leave the top cover off the server for more than 2 minutes. 3. Disconnect the power cord from the connector on the back of the power supply. 4. Press the locking latch on the power-supply handle and raise the power-supply handle to the open position. 5. Lift the power supply
  • IBM 8863 | Service Guide - Page 124
    3 Fifth 1 2 and 4 Sixth 2 2 and 4 Seventh 3 2 and 4 Eighth 4 2 and 4 Table 5. Memory card installation sequence for cost-sensitive configuration Memory card order Memory card DIMM pair First 1 1 and 3 2 and 4 108 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
  • IBM 8863 | Service Guide - Page 125
    mirroring is enabled, you can hot-replace one memory card at a time on each memory power bus. v If a problem with a DIMM is detected, light path diagnostics will light the system-error LED on the front of the server, indicating that there is a problem and guide you to the defective DIMM. When this
  • IBM 8863 | Service Guide - Page 126
    feature, which then lights the applicable LEDs to guide you to the damaged DIMM. If memory mirroring is enabled, the mirrored copy of the data in the mirrored DIMM is used to refresh the new DIMM after it is installed. 110 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
  • IBM 8863 | Service Guide - Page 127
    to halt, which could result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on. 1. Read the safety information beginning on page v and "Installation guidelines" on page 99
  • IBM 8863 | Service Guide - Page 128
    information that begins on page vii, and "Handling static-sensitive devices" on page 100. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device. 112 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
  • IBM 8863 | Service Guide - Page 129
    card retention levers ( 1 and 2 ) on the top of the memory card. b. While holding the retention levers open, lift the memory card out of the server. 4. Place a memory card on a flat, static protected surface with the DIMM connectors facing up. Attention: To avoid breaking the DIMM retaining clips
  • IBM 8863 | Service Guide - Page 130
    the top cover "Removing the cover and bezel" on page 101. Attention: When moving the memory card, do not allow it to impact any components or structures inside the server. Make sure that the Memory Hot-Swap Enabled LED is lit. 114 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
  • IBM 8863 | Service Guide - Page 131
    card retention levers ( 1 and 2 ) on the top of the memory card. b. While holding the retention levers open, lift the memory card out of the server. 4. Place a memory card on a flat, static protected surface with the DIMM connectors facing up. Attention: To avoid breaking the DIMM retaining clips
  • IBM 8863 | Service Guide - Page 132
    loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on. 2. Remove the top cover "Removing the cover and bezel" on page 101. Attention: When moving the memory card, do not allow it to
  • IBM 8863 | Service Guide - Page 133
    on the memory card. 10. Open the memory card retention levers ( 1 and 2 ) on the top of the memory card. 11. Insert the memory card into the memory card connector. 12. Press the memory card into the connector and close the retention levers. Chapter 4. Removing and replacing server components 117
  • IBM 8863 | Service Guide - Page 134
    Guide the light path diagnostics ribbon cable and front USB cable through the front-panel assembly first, and insert the information panel assembly into the front-panel assembly until the blue release lever on the front engages. 118 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
  • IBM 8863 | Service Guide - Page 135
    engages. 4. Replace the bezel and top cover. 5. Reconnect external cables and power cords. When replacing the I/O board, you must either update the server with the latest SAS firmware or restore the pre-existing firmware from a diskette or CD image. The I/O board contains three-pin jumper blocks
  • IBM 8863 | Service Guide - Page 136
    of the guide and fold the cables out of the way. Note: You might find it helpful to note where each cable is connected before disconnecting the cables. 7. Turn the blue quarter-turn fasteners to release the PCI-X adapter guide. 120 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
  • IBM 8863 | Service Guide - Page 137
    off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device. 3. Remove the top cover. 4. Remove the memory cards (see "Removing and replacing a memory card" on page 111). 5. Remove the power supplies (see "Hot-swap power supply" on
  • IBM 8863 | Service Guide - Page 138
    devices, and disconnect the power cords and all external cables necessary to replace the device. 3. Remove the top cover. 4. Pull the hard disk drives out of the server slightly to disengage them from the SAS backplane. 122 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
  • IBM 8863 | Service Guide - Page 139
    Lift the SAS backplane out of the server slightly; then, disconnect the power cable and remove the backplane. To install a SAS backplane, complete the following steps: 1. Connect the power cable to the replacement backplane. 2. Slide the backplane into the card guides. 3. Align the two slots in the
  • IBM 8863 | Service Guide - Page 140
    -core upgrade is installed 3Rx 4RX Model numbers after the dual-core upgrade is installed ZZZ 333 Removing and installing a microprocessor Complete the following steps to remove the microprocessor tray and a microprocessor. 124 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
  • IBM 8863 | Service Guide - Page 141
    devices" on page 100. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the "Hot-swap fan" on page 104). 5. Remove the memory cards (see "Removing and replacing a memory card" on page 111). 6. Lift the microprocessor-tray
  • IBM 8863 | Service Guide - Page 142
    reinstalling a heat sink that was previously removed, go to "Thermal grease" on page 127 for instructions on replacing the contaminated or missing thermal grease; then, return here and continue step 6. 6. seated in the connector. 126 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
  • IBM 8863 | Service Guide - Page 143
    they are securely latched. c. Close the microprocessor-tray release latch. d. Reinstall the fans and memory cards in the server. 11. Reinstall the top cover and bezel. 12. Reconnect external cables and power cords. Thermal grease The thermal grease must be replaced whenever the heat sink has been
  • IBM 8863 | Service Guide - Page 144
    tray out of the server slightly (see "Removing and installing a microprocessor" on page 124). 12. Remove the power backplane (see "Power backplane" on page 130). 13. Loosen the blue retainer screws on the rear of the server. 128 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
  • IBM 8863 | Service Guide - Page 145
    -tray assembly back into the server. 5. Install the memory cards. 6. Install all fans. 7. Connect the SAS backplane power cable to the connector on the PCI-X board. 8. Connect the PCI-X switch card cable to the connector on the PCI-X board. 9. Install the PCI-X adapter guide and the adapter dividers
  • IBM 8863 | Service Guide - Page 146
    , and pull the microprocessor tray out of the server slightly (see "Removing and installing a microprocessor" on page 124). 7. Remove the power supplies and the power-supply structure (see "Power-supply structure" on page 121). 130 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
  • IBM 8863 | Service Guide - Page 147
    following steps: 1. Align the power backplane in the server and secure the power backplane with screws. 2. Install the power-supply structure and the power supplies. 3. Slide the microprocessor tray in the server and close the microprocessor-tray levers. 4. Install the memory cards. 5. Install the
  • IBM 8863 | Service Guide - Page 148
    132 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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    information and instructions This chapter provides information about updating the firmware and using the configuration utilities. Updating the firmware The firmware in your server is periodically updated and is available for download on the Web. Go to http://www.ibm.com/support/ to check
  • IBM 8863 | Service Guide - Page 150
    server model and installed hardware options, configure the server hardware, provide device drivers, and help you install the operating system. For information about the supported operating-system Select settings to view or change. 134 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
  • IBM 8863 | Service Guide - Page 151
    firmware on the Remote Supervisor Adapter II SlimLine. - System Card Data Select this choice to view vital product data (VPD) for some server server will have no USB capability; to maintain USB capability, make sure that Enabled is selected for the USB Host Controller and USB BIOS Legacy Support
  • IBM 8863 | Service Guide - Page 152
    instructions on the screen carefully. This choice is on the full Configuration/Setup Utility menu only. - System Partition Visibility Select this choice to specify whether the System II Adapter SlimLine is installed in the server. 136 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
  • IBM 8863 | Service Guide - Page 153
    Settings Select this choice to manually enable a pair of memory connectors. If a memory error is detected during POST or memory configuration, the server automatically disables the failing pair of memory connectors and continues operating with reduced memory. After the problem is corrected, you must
  • IBM 8863 | Service Guide - Page 154
    the server battery and then reinstall it. See "Battery" on page 102 for instructions for removing the battery. v Change the position of the power-on password override jumper (J9 on the I/O board) to bypass the power-on password check. 138 IBM xSeries 366 Type 8863: Problem Determination and Service
  • IBM 8863 | Service Guide - Page 155
    changing any switch settings or moving any jumpers, turn off the server; then, disconnect all power cords and external cables. See the safety information beginning on page vii. Do not change settings or move jumpers on any system-board switch or jumper blocks that are not shown in this document
  • IBM 8863 | Service Guide - Page 156
    steps to start the PXE boot agent utility program: 1. Turn on the server. 2. When the Initializing Intel (R) Boot Agent Version X.X.XX PXE 2.0 Build XXX (WfM 2.0) prompt appears, press Ctrl+S. You have 2 seconds (by default) 140 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
  • IBM 8863 | Service Guide - Page 157
    's Guide on the IBM xSeries Documentation CD. If your server comes with an operating system installed, such as Microsoft Windows 2000 Datacenter Server, see the software documentation that comes with the server for configuration information. Chapter 5. Configuration information and instructions 141
  • IBM 8863 | Service Guide - Page 158
    142 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
  • IBM 8863 | Service Guide - Page 159
    with your system. Information about diagnostic tools is in the Hardware Maintenance Manual and Troubleshooting Guide or Problem Determination Guide on the IBM xSeries Documentation CD or IBM BladeCenter Documentation CD or in the IntelliStation Hardware Maintenance Manual at the IBM support Web site
  • IBM 8863 | Service Guide - Page 160
    Canada, call 1-800-IBM-SERV (1-800-426-7378). In the U.S. and Canada, hardware service and support is available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9 a.m. to 6 p.m. 144 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
  • IBM 8863 | Service Guide - Page 161
    to evaluate and verify the operation of any non-IBM product, program, or service. IBM may have patents or pending patent applications covering part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply
  • IBM 8863 | Service Guide - Page 162
    Other company, product, or service names may be trademarks or service marks of others. Important notes Processor speeds indicate the internal clock speed of the microprocessor; other factors also affect application performance. 146 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
  • IBM 8863 | Service Guide - Page 163
    Internet site at http://www.ibm.com/ibm/environment/products/prp.shtml. Battery return program This product may contain a sealed lead acid, nickel cadmium, nickel metal hydride, lithium, or lithium ion battery. Consult your user manual or service manual for specific battery information. The battery
  • IBM 8863 | Service Guide - Page 164
    on proper disposal of these batteries, contact IBM at 1-800-426-4333. Have the IBM part number listed on the battery available prior to your call. In the Netherlands, the following applies. For Taiwan: Please recycle batteries. 148 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
  • IBM 8863 | Service Guide - Page 165
    configuring hardware 133 configuring your server 133 connector electrostatic-discharge 5 Gigabit Ethernet 7 IXA RS485 7 keyboard 6 mouse 6 power-supply 6 SP Ethernet 10/100 6 SP serial 6 system serial 6 USB 1 6 USB 2 6 USB,front 4 video 6 connectors 6 © Copyright IBM Corp. 2005 cover removing 101
  • IBM 8863 | Service Guide - Page 166
    124 PCI-X board assembly 128 PCI-X switch-card assembly 129 power backplane 130 J jumper power-on password override 138 K keyboard connector 6 keyboard problems 38 L LED DVD-ROM activity 5 error memory 109 memory card 109 150 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
  • IBM 8863 | Service Guide - Page 167
    guide, replacing 120 PCI-X board assembly, replacing 128 PCI-X switch-card assembly, replacing 129 pointing device problems 39 POST about 13 error log 19 POST/BIOS error codes 20 power backplane, replacing 130 power cords 96 power problems 45, 89 power requirement 3 power supply 3 connector 6 power
  • IBM 8863 | Service Guide - Page 168
    service processor messages 77 service, calling for 92 size 3 slots 3 software problems 47 SP Ethernet 10/100 activity LED 6 SP Ethernet 10/100 link LED 6 SP LED 53 specifications 3 statements and notices 2 system-error LED 5 system-error log 77 T table memory cost-sensitive configuration 108 memory
  • IBM 8863 | Service Guide - Page 169
    V video connector 6 VRM LED 52 W Web site 1 weight 3 World Wide Web 1 Index 153
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    154 IBM xSeries 366 Type 8863: Problem Determination and Service Guide
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  • IBM 8863 | Service Guide - Page 172
    Part Number: 31R1508 Printed in USA (1P) P/N: 31R1508
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IBM
xSeries
366
Type
8863
Problem
Determination
and
Service
Guide
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