IBM 8863 Service Guide - Page 34

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)", that step must be performed only by a trained service technician. Beep code Description Action Two long and two short Card error. beeps 1. Reseat the following components: a. Microprocessor tray b. I/O board 2. Replace the following components one at a time, in the order shown, restarting the server each time. a. (Trained service technician only) Microprocessor tray b. I/O board No-beep symptoms v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)", that step must be performed only by a trained service technician. No-beep symptom Description Action No beeps occur, and the system operates correctly. 1. (Trained service technician only) Reseat the operator information panel. 2. (Trained service technician only) Replace the operator information panel. No beeps occur after The power-on status is Disabled. successful completion of POST. 1. Run the Configuration/Setup Utility program and select Start Options; then, set Power-On Status to Enable. 2. (Trained service technician only) Reseat the operator information panel. 3. (Trained service technician only) Replace the operator information panel. No beeps occur, and there is no video. See "Solving undetermined problems" on page 91. Error logs The POST error log contains the three most recent error codes and messages that were generated during POST. The BMC log and the system-error log contain messages that were generated during POST and all system status messages from the service processor. Notes: 18 IBM xSeries 366 Type 8863: Problem Determination and Service Guide

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v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
8863,”
on
page
93
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only)”,
that
step
must
be
performed
only
by
a
trained
service
technician.
Beep
code
Description
Action
Two
long
and
two
short
beeps
Card
error.
1.
Reseat
the
following
components:
a.
Microprocessor
tray
b.
I/O
board
2.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
a.
(Trained
service
technician
only)
Microprocessor
tray
b.
I/O
board
No-beep
symptoms
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
8863,”
on
page
93
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only)”,
that
step
must
be
performed
only
by
a
trained
service
technician.
No-beep
symptom
Description
Action
No
beeps
occur,
and
the
system
operates
correctly.
1.
(Trained
service
technician
only)
Reseat
the
operator
information
panel.
2.
(Trained
service
technician
only)
Replace
the
operator
information
panel.
No
beeps
occur
after
successful
completion
of
POST.
The
power-on
status
is
Disabled.
1.
Run
the
Configuration/Setup
Utility
program
and
select
Start
Options
;
then,
set
Power-On
Status
to
Enable
.
2.
(Trained
service
technician
only)
Reseat
the
operator
information
panel.
3.
(Trained
service
technician
only)
Replace
the
operator
information
panel.
No
beeps
occur,
and
there
is
no
video.
See
“Solving
undetermined
problems”
on
page
91.
Error
logs
The
POST
error
log
contains
the
three
most
recent
error
codes
and
messages
that
were
generated
during
POST.
The
BMC
log
and
the
system-error
log
contain
messages
that
were
generated
during
POST
and
all
system
status
messages
from
the
service
processor.
Notes:
18
IBM
xSeries
366
Type
8863:
Problem
Determination
and
Service
Guide