IBM 8863 Service Guide - Page 83

logical

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)", that step must be performed only by a trained service technician. Error code Description Action 089-xxx-0nn Failed microprocessor test, where nn=APIC ID. APIC ID (physical mode) Microprocessor 00, 01, 02, 03 1 04, 05, 06, 07 2 10, 11, 12, 13 3 14, 15, 16, 17 4 APIC ID (logical mode) Microprocessor 1. Reseat the following components: a. (Trained service technician only) Microprocessor nn b. Microprocessor tray 2. Replace the following components one at a time, in the order shown, restarting the server each time. a. (Trained service technician only) Microprocessor nn b. (Trained service technician only) Microprocessor tray 00, 01, 02, 03 1 24, 25, 26, 27 2 10, 11, 12, 13 3 155-xxx-xxx 34, 35, 36, 37 4 Failed Active Memory™ latch test. Note: Make sure you re-enable the memory in the Configuration/Setup Utility program. See, "Memory problems" on page 40 1. Reseat the memory card. 2. Replace the memory card. 166-051-000 System Management: Failed. Unable to communicate with ASM. It may be busy. Run the test again. 1. Update the firmware (BIOS, service processor, and diagnostics; see "Updating the firmware" on page 133). 2. Run the diagnostic test again. 3. Correct other error conditions (including failed systems-management tests and items that are logged in the Remote Supervisor Adapter II SlimLine system-error log) and retry. 4. Disconnect all server and option power cords from the server, wait 30 seconds, reconnect the power cords, and retry. 5. Reseat the Remote Supervisor Adapter II SlimLine. 6. Replace the Remote Supervisor Adapter II SlimLine. Chapter 2. Diagnostics 67

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v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
8863,”
on
page
93
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only)”,
that
step
must
be
performed
only
by
a
trained
service
technician.
Error
code
Description
Action
089-xxx-0nn
Failed
microprocessor
test,
where
nn=APIC
ID.
APIC
ID
(physical
mode)
Microprocessor
00,
01,
02,
03
1
04,
05,
06,
07
2
10,
11,
12,
13
3
14,
15,
16,
17
4
APIC
ID
(logical
mode)
Microprocessor
00,
01,
02,
03
1
24,
25,
26,
27
2
10,
11,
12,
13
3
34,
35,
36,
37
4
1.
Reseat
the
following
components:
a.
(Trained
service
technician
only)
Microprocessor
nn
b.
Microprocessor
tray
2.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
a.
(Trained
service
technician
only)
Microprocessor
nn
b.
(Trained
service
technician
only)
Microprocessor
tray
155-xxx-xxx
Failed
Active
Memory
™
latch
test.
Note:
Make
sure
you
re-enable
the
memory
in
the
Configuration/Setup
Utility
program.
See,
“Memory
problems”
on
page
40
1.
Reseat
the
memory
card.
2.
Replace
the
memory
card.
166-051-000
System
Management:
Failed.
Unable
to
communicate
with
ASM.
It
may
be
busy.
Run
the
test
again.
1.
Update
the
firmware
(BIOS,
service
processor,
and
diagnostics;
see
“Updating
the
firmware”
on
page
133).
2.
Run
the
diagnostic
test
again.
3.
Correct
other
error
conditions
(including
failed
systems-management
tests
and
items
that
are
logged
in
the
Remote
Supervisor
Adapter
II
SlimLine
system-error
log)
and
retry.
4.
Disconnect
all
server
and
option
power
cords
from
the
server,
wait
30
seconds,
reconnect
the
power
cords,
and
retry.
5.
Reseat
the
Remote
Supervisor
Adapter
II
SlimLine.
6.
Replace
the
Remote
Supervisor
Adapter
II
SlimLine.
Chapter
2.
Diagnostics
67