IBM 8863 Service Guide - Page 40

IBM 8863 - eServer xSeries 366 Manual

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Page 40 highlights

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)", that step must be performed only by a trained service technician. Error code Description Action 1601 Systems-management adapter communication error. 1. Make sure that the Remote Supervisor Adapter II SlimLine is installed correctly. 2. Update the Remote Supervisor Adapter II SlimLine firmware (see "Updating the firmware" on page 133). 3. Update the BMC firmware (see "Updating the firmware" on page 133). 4. Reseat the following components: a. Microprocessor tray b. I/O board c. PCI or PCI-X adapter 5. (Trained service technician only) Replace the microprocessor tray. 1602 Systems-management adapter communication error. 1. Make sure that the Remote Supervisor Adapter II SlimLine is installed correctly. 2. Update the Remote Supervisor Adapter II SlimLine firmware (see "Updating the firmware" on page 133). 3. Update the BMC firmware (see "Updating the firmware" on page 133). 4. Reseat the following components: a. Microprocessor tray b. I/O board c. (Trained service technician only) PCI-X board 5. Replace the Remote Supervisor Adapter II SlimLine. 6. (Trained service technician only) Replace the microprocessor tray. 1762 Fixed disk configuration error. 1. Run the Configuration/Setup Utility program and load the defaults. 2. Reseat the following components: a. SAS cables b. SAS hard disk drive c. I/O board 3. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time. 24 IBM xSeries 366 Type 8863: Problem Determination and Service Guide

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v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
8863,”
on
page
93
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only)”,
that
step
must
be
performed
only
by
a
trained
service
technician.
Error
code
Description
Action
1601
Systems-management
adapter
communication
error.
1.
Make
sure
that
the
Remote
Supervisor
Adapter
II
SlimLine
is
installed
correctly.
2.
Update
the
Remote
Supervisor
Adapter
II
SlimLine
firmware
(see
“Updating
the
firmware”
on
page
133).
3.
Update
the
BMC
firmware
(see
“Updating
the
firmware”
on
page
133).
4.
Reseat
the
following
components:
a.
Microprocessor
tray
b.
I/O
board
c.
PCI
or
PCI-X
adapter
5.
(Trained
service
technician
only)
Replace
the
microprocessor
tray.
1602
Systems-management
adapter
communication
error.
1.
Make
sure
that
the
Remote
Supervisor
Adapter
II
SlimLine
is
installed
correctly.
2.
Update
the
Remote
Supervisor
Adapter
II
SlimLine
firmware
(see
“Updating
the
firmware”
on
page
133).
3.
Update
the
BMC
firmware
(see
“Updating
the
firmware”
on
page
133).
4.
Reseat
the
following
components:
a.
Microprocessor
tray
b.
I/O
board
c.
(Trained
service
technician
only)
PCI-X
board
5.
Replace
the
Remote
Supervisor
Adapter
II
SlimLine.
6.
(Trained
service
technician
only)
Replace
the
microprocessor
tray.
1762
Fixed
disk
configuration
error.
1.
Run
the
Configuration/Setup
Utility
program
and
load
the
defaults.
2.
Reseat
the
following
components:
a.
SAS
cables
b.
SAS
hard
disk
drive
c.
I/O
board
3.
Replace
the
components
listed
in
step
2
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
24
IBM
xSeries
366
Type
8863:
Problem
Determination
and
Service
Guide