IBM 8863 Service Guide - Page 75

Diagnostic, messages, Viewing, error, codes

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If the diagnostic programs do not detect any hardware errors but the problem remains during normal server operations, a software error might be the cause. If you suspect a software problem, see the information that comes with your software. Diagnostic text messages Diagnostic text messages are displayed while the tests are running. A diagnostic text message contains one of the following results: Passed: The test was completed without any errors. Failed: The test detected an error. User Aborted: You stopped the test before it was completed. Not Applicable: You attempted to test a device that is not present in the server. Aborted: The test could not proceed because of the server configuration. Warning: The test could not be run. There was no failure of the hardware that was being tested, but there might be a hardware failure elsewhere, or another problem prevented the test from running; for example, there might be a configuration problem, or the hardware might be missing or is not being recognized. The result is followed by an error code or other additional information about the error. Viewing the test log To view the test log when the tests are completed, select Utility from the top of the screen and then select View Test Log. The test-log data is maintained only while you are running the diagnostic programs. When you exit from the diagnostic programs, the test log is cleared. To save the test log to a file on a diskette or to the hard disk, click Save Log on the diagnostic programs screen and specify a location and name for the saved log file. Notes: 1. To create and use a diskette, you must add an optional external diskette drive to the server. 2. To save the test log to a diskette, you must use a diskette that you have formatted yourself; this function does not work with preformatted diskettes. If the diskette has sufficient space for the test log, the diskette can contain other data. Diagnostic error codes The following table describes the error codes that the diagnostic programs might generate and suggested actions to correct the detected problems. If the diagnostic programs generate error codes that are not listed in the table, make sure that the latest levels of BIOS, Remote Supervisor Adapter II SlimLine, and ServeRAID code are installed. In the error codes, x can be any numeral or letter. However, if the three-digit number in the central position of the code is 000, 195, or 197, do not replace a CRU or FRU. These numbers appearing in the central position of the code have the following meanings: Chapter 2. Diagnostics 59

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If
the
diagnostic
programs
do
not
detect
any
hardware
errors
but
the
problem
remains
during
normal
server
operations,
a
software
error
might
be
the
cause.
If
you
suspect
a
software
problem,
see
the
information
that
comes
with
your
software.
Diagnostic
text
messages
Diagnostic
text
messages
are
displayed
while
the
tests
are
running.
A
diagnostic
text
message
contains
one
of
the
following
results:
Passed:
The
test
was
completed
without
any
errors.
Failed:
The
test
detected
an
error.
User
Aborted:
You
stopped
the
test
before
it
was
completed.
Not
Applicable:
You
attempted
to
test
a
device
that
is
not
present
in
the
server.
Aborted:
The
test
could
not
proceed
because
of
the
server
configuration.
Warning:
The
test
could
not
be
run.
There
was
no
failure
of
the
hardware
that
was
being
tested,
but
there
might
be
a
hardware
failure
elsewhere,
or
another
problem
prevented
the
test
from
running;
for
example,
there
might
be
a
configuration
problem,
or
the
hardware
might
be
missing
or
is
not
being
recognized.
The
result
is
followed
by
an
error
code
or
other
additional
information
about
the
error.
Viewing
the
test
log
To
view
the
test
log
when
the
tests
are
completed,
select
Utility
from
the
top
of
the
screen
and
then
select
View
Test
Log
.
The
test-log
data
is
maintained
only
while
you
are
running
the
diagnostic
programs.
When
you
exit
from
the
diagnostic
programs,
the
test
log
is
cleared.
To
save
the
test
log
to
a
file
on
a
diskette
or
to
the
hard
disk,
click
Save
Log
on
the
diagnostic
programs
screen
and
specify
a
location
and
name
for
the
saved
log
file.
Notes:
1.
To
create
and
use
a
diskette,
you
must
add
an
optional
external
diskette
drive
to
the
server.
2.
To
save
the
test
log
to
a
diskette,
you
must
use
a
diskette
that
you
have
formatted
yourself;
this
function
does
not
work
with
preformatted
diskettes.
If
the
diskette
has
sufficient
space
for
the
test
log,
the
diskette
can
contain
other
data.
Diagnostic
error
codes
The
following
table
describes
the
error
codes
that
the
diagnostic
programs
might
generate
and
suggested
actions
to
correct
the
detected
problems.
If
the
diagnostic
programs
generate
error
codes
that
are
not
listed
in
the
table,
make
sure
that
the
latest
levels
of
BIOS,
Remote
Supervisor
Adapter
II
SlimLine,
and
ServeRAID
code
are
installed.
In
the
error
codes,
x
can
be
any
numeral
or
letter.
However,
if
the
three-digit
number
in
the
central
position
of
the
code
is
000,
195,
or
197,
do
not
replace
a
CRU
or
FRU.
These
numbers
appearing
in
the
central
position
of
the
code
have
the
following
meanings:
Chapter
2.
Diagnostics
59