IBM 8863 Service Guide - Page 54

Keyboard, mouse, pointing-device, problems

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Keyboard, mouse, or pointing-device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)", that step must be performed only by a trained service technician. Symptom Action All or some keys on the keyboard do not work. 1. If the server is attached to a KVM switch, make sure the switch is working correctly by plugging the keyboard cable directly into the correct port on the rear of the server, thus bypassing the KVM switch. 2. Make sure that: v The keyboard cable is securely connected to the server and the keyboard and mouse cables are not reversed. v The server and the monitor are turned on. 3. Reseat the following components: a. Keyboard b. I/O board 4. Replace the components listed in step 3 one at a time, in the order shown, restarting the server each time. The mouse or pointing device does not work. 1. If the server is attached to a KVM switch, make sure the switch is working correctly by plugging the mouse or pointing device cable directly into the correct port on the rear of the server, thus bypassing the KVM switch. 2. Make sure that: v The mouse or pointing-device cable is securely connected and the keyboard and mouse cables are not reversed. v The mouse device drivers are installed correctly. v The mouse is enabled in the Configuration/Setup Utility program 3. Reseat the following components: a. Mouse or pointing device b. I/O board 4. Replace the components listed in step 3 one at a time, in the order shown, restarting the server each time. 38 IBM xSeries 366 Type 8863: Problem Determination and Service Guide

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Keyboard,
mouse,
or
pointing-device
problems
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
8863,”
on
page
93
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only)”,
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
All
or
some
keys
on
the
keyboard
do
not
work.
1.
If
the
server
is
attached
to
a
KVM
switch,
make
sure
the
switch
is
working
correctly
by
plugging
the
keyboard
cable
directly
into
the
correct
port
on
the
rear
of
the
server,
thus
bypassing
the
KVM
switch.
2.
Make
sure
that:
v
The
keyboard
cable
is
securely
connected
to
the
server
and
the
keyboard
and
mouse
cables
are
not
reversed.
v
The
server
and
the
monitor
are
turned
on.
3.
Reseat
the
following
components:
a.
Keyboard
b.
I/O
board
4.
Replace
the
components
listed
in
step
3
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
The
mouse
or
pointing
device
does
not
work.
1.
If
the
server
is
attached
to
a
KVM
switch,
make
sure
the
switch
is
working
correctly
by
plugging
the
mouse
or
pointing
device
cable
directly
into
the
correct
port
on
the
rear
of
the
server,
thus
bypassing
the
KVM
switch.
2.
Make
sure
that:
v
The
mouse
or
pointing-device
cable
is
securely
connected
and
the
keyboard
and
mouse
cables
are
not
reversed.
v
The
mouse
device
drivers
are
installed
correctly.
v
The
mouse
is
enabled
in
the
Configuration/Setup
Utility
program
3.
Reseat
the
following
components:
a.
Mouse
or
pointing
device
b.
I/O
board
4.
Replace
the
components
listed
in
step
3
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
38
IBM
xSeries
366
Type
8863:
Problem
Determination
and
Service
Guide