IBM 8863 Service Guide - Page 36

error, codes - firmware

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1. Turn on the server. 2. When the prompt Press F1 for Configuration/Setup appears, press F1. If you have set both a power-on password and an administrator password, you must type the administrator password to view the error logs. 3. Use one of the following procedures: v To view the POST error log, select Error Logs, and then select POST Error Log. v To view the BMC log, select Advanced Settings, select Baseboard Management Controller (BMC) settings, and then select BMC System Event Log. v To view the system-error log (available only if an optional Remote Supervisor Adapter II SlimLine is installed), select Event/Error Logs, and then select System Event/Error Log. Viewing the BMC log from the diagnostic programs The BMC log contains the same information whether it is viewed from the Configuration/Setup Utility program or from the diagnostic programs. Notes: v Some of the error codes and messages in the BMC log are abbreviated. v Viewing the BMC log through the web interface of the optional Remote Supervisor Adapter II SlimLine allows all messages to be translated. For information about using the diagnostic programs, see "Running the on-board diagnostic programs" on page 58. To view the BMC log, complete the following steps: 1. If the server is running, turn off the server and all attached devices. 2. Turn on all attached devices; then, turn on the server. 3. When the prompt F2 for Diagnostics appears, press F2. If you have set both a power-on password and an administrator password, you must type the administrator password to run the diagnostic programs. 4. From the top of the screen, select Hardware Info. 5. From the list, select BMC Log. POST error codes The following table describes the POST error codes and suggested actions to correct the detected problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)", that step must be performed only by a trained service technician. Error code Description Action 062 Three consecutive boot failures using the 1. Flash the system firmware to the latest level (see default configuration. "Updating the firmware" on page 133). 2. Reseat the I/O board. 3. Replace the I/O board. 20 IBM xSeries 366 Type 8863: Problem Determination and Service Guide

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1.
Turn
on
the
server.
2.
When
the
prompt
Press
F1
for
Configuration/Setup
appears,
press
F1.
If
you
have
set
both
a
power-on
password
and
an
administrator
password,
you
must
type
the
administrator
password
to
view
the
error
logs.
3.
Use
one
of
the
following
procedures:
v
To
view
the
POST
error
log,
select
Error
Logs
,
and
then
select
POST
Error
Log
.
v
To
view
the
BMC
log,
select
Advanced
Settings
,
select
Baseboard
Management
Controller
(BMC)
settings
,
and
then
select
BMC
System
Event
Log
.
v
To
view
the
system-error
log
(available
only
if
an
optional
Remote
Supervisor
Adapter
II
SlimLine
is
installed),
select
Event/Error
Logs
,
and
then
select
System
Event/Error
Log
.
Viewing
the
BMC
log
from
the
diagnostic
programs
The
BMC
log
contains
the
same
information
whether
it
is
viewed
from
the
Configuration/Setup
Utility
program
or
from
the
diagnostic
programs.
Notes:
v
Some
of
the
error
codes
and
messages
in
the
BMC
log
are
abbreviated.
v
Viewing
the
BMC
log
through
the
web
interface
of
the
optional
Remote
Supervisor
Adapter
II
SlimLine
allows
all
messages
to
be
translated.
For
information
about
using
the
diagnostic
programs,
see
“Running
the
on-board
diagnostic
programs”
on
page
58.
To
view
the
BMC
log,
complete
the
following
steps:
1.
If
the
server
is
running,
turn
off
the
server
and
all
attached
devices.
2.
Turn
on
all
attached
devices;
then,
turn
on
the
server.
3.
When
the
prompt
F2
for
Diagnostics
appears,
press
F2.
If
you
have
set
both
a
power-on
password
and
an
administrator
password,
you
must
type
the
administrator
password
to
run
the
diagnostic
programs.
4.
From
the
top
of
the
screen,
select
Hardware
Info
.
5.
From
the
list,
select
BMC
Log
.
POST
error
codes
The
following
table
describes
the
POST
error
codes
and
suggested
actions
to
correct
the
detected
problems.
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
8863,”
on
page
93
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only)”,
that
step
must
be
performed
only
by
a
trained
service
technician.
Error
code
Description
Action
062
Three
consecutive
boot
failures
using
the
default
configuration.
1.
Flash
the
system
firmware
to
the
latest
level
(see
“Updating
the
firmware”
on
page
133).
2.
Reseat
the
I/O
board.
3.
Replace
the
I/O
board.
20
IBM
xSeries
366
Type
8863:
Problem
Determination
and
Service
Guide