IBM 8863 Service Guide - Page 41

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)", that step must be performed only by a trained service technician. Error code Description Action 178x Fixed disk error. 1. Reseat the hard disk drive cables. 2. Replace the hard disk drive cables. 3. Run the hard disk drive diagnostic tests. 4. Reseat the following components: a. Optional ServeRAID™-8i adapter. b. Hard disk drive. c. I/O board. 5. Replace the components listed in step 4 one at a time, in the order shown, restarting the server each time. 1800 Unavailable PCI hardware interrupt. 1. Run the Configuration/Setup Utility program and adjust the adapter settings. 2. Remove each adapter one at a time, restarting the server each time, until the problem is isolated. 1962 A drive does not contain a valid boot sector. 1. Make sure that a bootable operating system is installed. 2. Run the hard disk drive diagnostic tests. 3. Reseat the following components: a. SAS drive b. SAS hard disk drive backplane cable c. I/O board 4. Replace the components listed in step 3 one at a time, in the order shown, restarting the server each time. 5962 IDE CD or DVD drive configuration error. 1. Run the Configuration/Setup Utility program and load the default settings (see "Configuration/Setup Utility menu choices" on page 135). 2. Reseat the following components: a. CD or DVD drive cable b. CD or DVD drive c. I/O board 3. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time. 8603 Pointing-device error. 1. Reseat the following components: a. Pointing device b. I/O board 2. Replace the components listed in step 1 one at a time, in the order shown, restarting the server each time. Chapter 2. Diagnostics 25

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v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
8863,”
on
page
93
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only)”,
that
step
must
be
performed
only
by
a
trained
service
technician.
Error
code
Description
Action
178x
Fixed
disk
error.
1.
Reseat
the
hard
disk
drive
cables.
2.
Replace
the
hard
disk
drive
cables.
3.
Run
the
hard
disk
drive
diagnostic
tests.
4.
Reseat
the
following
components:
a.
Optional
ServeRAID
™
-8i
adapter.
b.
Hard
disk
drive.
c.
I/O
board.
5.
Replace
the
components
listed
in
step
4
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
1800
Unavailable
PCI
hardware
interrupt.
1.
Run
the
Configuration/Setup
Utility
program
and
adjust
the
adapter
settings.
2.
Remove
each
adapter
one
at
a
time,
restarting
the
server
each
time,
until
the
problem
is
isolated.
1962
A
drive
does
not
contain
a
valid
boot
sector.
1.
Make
sure
that
a
bootable
operating
system
is
installed.
2.
Run
the
hard
disk
drive
diagnostic
tests.
3.
Reseat
the
following
components:
a.
SAS
drive
b.
SAS
hard
disk
drive
backplane
cable
c.
I/O
board
4.
Replace
the
components
listed
in
step
3
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
5962
IDE
CD
or
DVD
drive
configuration
error.
1.
Run
the
Configuration/Setup
Utility
program
and
load
the
default
settings
(see
“Configuration/Setup
Utility
menu
choices”
on
page
135).
2.
Reseat
the
following
components:
a.
CD
or
DVD
drive
cable
b.
CD
or
DVD
drive
c.
I/O
board
3.
Replace
the
components
listed
in
step
2
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
8603
Pointing-device
error.
1.
Reseat
the
following
components:
a.
Pointing
device
b.
I/O
board
2.
Replace
the
components
listed
in
step
1
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
Chapter
2.
Diagnostics
25