IBM 8863 Service Guide - Page 91

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8863," on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)", that step must be performed only by a trained service technician. Error code Description Action 215-xxx-000 Failed CD or DVD test. 1. Run the test again with a different CD or DVD. 2. Reseat the following components: a. CD or DVD drive b. Front panel assembly 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. CD or DVD drive b. (Trained service technician only) Front panel assembly 217-xxx-000 Failed BIOS fixed disk test. Note: If RAID is configured, the fixed disk number refers to the RAID logical array. Reseat and, if necessary, replace hard disk drive 1. 217-xxx-001 Failed BIOS fixed disk test. Note: If RAID is configured, the fixed disk number refers to the RAID logical array. Reseat and, if necessary, replace hard disk drive 2. 217-xxx-002 Failed BIOS fixed disk test. Note: If RAID is configured, the fixed disk number refers to the RAID logical array. Reseat and, if necessary, replace hard disk drive 3. 217-xxx-003 Failed BIOS fixed disk test. Note: If RAID is configured, the fixed disk number refers to the RAID logical array. Reseat and, if necessary, replace hard disk drive 4. 217-xxx-004 Failed BIOS fixed disk test. Note: If RAID is configured, the fixed disk number refers to the RAID logical array. Reseat and, if necessary, replace hard disk drive 5. 217-xxx-005 Failed BIOS fixed disk test. Note: If RAID is configured, the fixed disk number refers to the RAID logical array. Reseat and, if necessary, replace hard disk drive 6. 217-198-xxx Could not establish drive parameters. 1. Check the drive cables and terminators. 2. Reseat and, if necessary, replace the hard disk drive. 301-xxx-000 Failed keyboard test. Note: After installing a USB keyboard, you might have to use the Configuration/Setup Utility program to enable keyboardless operation and prevent the POST error message 301 from being displayed during startup. 1. Reseat the following components: a. Keyboard b. I/O board 2. Replace the components listed in step 1 one at a time, in the order shown, restarting the server each time. 302-xxx-xxx Failed mouse test. 1. Reseat the following components: a. Mouse b. I/O board 2. Replace the components listed in step 1 one at a time, in the order shown, restarting the server each time. Chapter 2. Diagnostics 75

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v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
8863,”
on
page
93
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only)”,
that
step
must
be
performed
only
by
a
trained
service
technician.
Error
code
Description
Action
215-xxx-000
Failed
CD
or
DVD
test.
1.
Run
the
test
again
with
a
different
CD
or
DVD.
2.
Reseat
the
following
components:
a.
CD
or
DVD
drive
b.
Front
panel
assembly
3.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time:
a.
CD
or
DVD
drive
b.
(Trained
service
technician
only)
Front
panel
assembly
217-xxx-000
Failed
BIOS
fixed
disk
test.
Note:
If
RAID
is
configured,
the
fixed
disk
number
refers
to
the
RAID
logical
array.
Reseat
and,
if
necessary,
replace
hard
disk
drive
1.
217-xxx-001
Failed
BIOS
fixed
disk
test.
Note:
If
RAID
is
configured,
the
fixed
disk
number
refers
to
the
RAID
logical
array.
Reseat
and,
if
necessary,
replace
hard
disk
drive
2.
217-xxx-002
Failed
BIOS
fixed
disk
test.
Note:
If
RAID
is
configured,
the
fixed
disk
number
refers
to
the
RAID
logical
array.
Reseat
and,
if
necessary,
replace
hard
disk
drive
3.
217-xxx-003
Failed
BIOS
fixed
disk
test.
Note:
If
RAID
is
configured,
the
fixed
disk
number
refers
to
the
RAID
logical
array.
Reseat
and,
if
necessary,
replace
hard
disk
drive
4.
217-xxx-004
Failed
BIOS
fixed
disk
test.
Note:
If
RAID
is
configured,
the
fixed
disk
number
refers
to
the
RAID
logical
array.
Reseat
and,
if
necessary,
replace
hard
disk
drive
5.
217-xxx-005
Failed
BIOS
fixed
disk
test.
Note:
If
RAID
is
configured,
the
fixed
disk
number
refers
to
the
RAID
logical
array.
Reseat
and,
if
necessary,
replace
hard
disk
drive
6.
217-198-xxx
Could
not
establish
drive
parameters.
1.
Check
the
drive
cables
and
terminators.
2.
Reseat
and,
if
necessary,
replace
the
hard
disk
drive.
301-xxx-000
Failed
keyboard
test.
Note:
After
installing
a
USB
keyboard,
you
might
have
to
use
the
Configuration/Setup
Utility
program
to
enable
keyboardless
operation
and
prevent
the
POST
error
message
301
from
being
displayed
during
startup.
1.
Reseat
the
following
components:
a.
Keyboard
b.
I/O
board
2.
Replace
the
components
listed
in
step
1
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
302-xxx-xxx
Failed
mouse
test.
1.
Reseat
the
following
components:
a.
Mouse
b.
I/O
board
2.
Replace
the
components
listed
in
step
1
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
Chapter
2.
Diagnostics
75