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Troubleshooting for scanning problems

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11.1 Cannot send scanned data 11 11 Troubleshooting for scanning problems This chapter provides solutions for some problems you encounter while using scanning functions. If you encounter a problem which is not listed in this chapter or difficult to solve, please contact your service representative. 11.1 Cannot send scanned data When a scanned data cannot be sent, try to correct problems by referring to the table below. If the scanned data still cannot be sent properly even after attempting to correct the problem, please contact your service representative. d Reference For details on error messages, Refer to page 11-3. For problems such as jamming of originals, paper jams, poor image quality or exhausted toner, refer to the [User's Guide Copy Operations] 11.1.1 Network scan sending If you cannot send a scanned data while using the E-mail, SMB, FTP, WebDAV or Web Service functions, follow the steps below to identify the problem. Check points Does the size of E-mail to be sent exceed the SMTP server capacity? Was the transmission procedure carried out correctly? Are the network settings and connection correct? Is the E-mail address of the machine configured? Are cables connected correctly? Is the recipient's address correct? Were the address book destination and program destination registered correctly? Corrective Actions If the size of E-mail exceeds the SMTP server capacity (if specified), an error occurs and the E-mail cannot be sent. For details on the SMTP server capacity settings, refer to the [User's Guide Administrator Operations]. Check the transmission procedure and then resend the scanned data. For details on the transmission procedure, refer to page 5-2 and page 6-2. Check the network settings and connection. For details on the network settings, refer to the [User's Guide Administrator Operations]. Check the E-mail address of the machine and configure it. For details on configuring the E-mail address, refer to the [User's Guide Administrator Operations]. Check that the network cable, and any other relevant connectors are correctly connected. There may be an error in registering the address when address book destination and program destination are used. Print the Speed Address List or Program List to check that the numbers are registered correctly. Reference - Even if the transmission result screen or the result area of a Scan TX Report indicates "----", due to a problem in an Internet pathway, the E-mail message may not be delivered to the recipient. "----" displayed in the transmission result screen or the Scan TX Report indicates that the scanned data has been successfully sent to the server. bizhub 42/36 11-2

Section	Page
Table of contents	2
1 Introduction	8
1.1 Welcome	8
1.1.1 User's guides	8
1.1.2 User's Guide	8
1.2 Conventions used in this manual	9
1.2.1 Symbols used in this manual	9
To use this machine safely	9
Procedural instruction	9
Key symbols	10
1.2.2 Original and paper indications	10
Original and paper sizes	10
Original and paper indications	10
2 Before using the Scan function	12
2.1 Information	12
2.1.1 Scan function	12
Function type	12
Notes on using Network scan/Application scan function	12
2.1.2 User authentication	13
Device authentication	13
External server authentication	13
Account Track	14
2.1.3 Restriction of file name	14
2.2 Overview	15
2.2.1 Available operations with Network scan function	15
E-mail transmission	15
FTP transmission	16
SMB transmission	16
WebDAV transmission	17
Web Service	17
2.2.2 Available operations with local scan function	18
Stored USB memory, Stored HDD	18
2.2.3 Available operations with application scan function	19
Scanner driver	19
Web Service	19
3 Control Panel/Liquid Crystal Display	21
3.1 Control Panel	21
3.2 Touch panel	23
3.2.1 Screen component	23
Icons that appear in the touch panel	23
3.2.2 Job	25
4 Registering the basic information	29
4.1 To begin operation	29
4.1.1 Environment and device requirements	29
4.1.2 Connection and settings of network cable	29
Connection of network cable	29
Network settings	30
Specifying an E-mail address for this machine	30
4.2 Store Address	31
4.2.1 Address Book	31
4.2.2 Group	31
4.2.3 Program destination	31
4.3 Using the TWAIN- or WIA-compatible applications	32
4.3.1 Settings required to use the TWAIN- or WIA-compatible applications	32
4.3.2 Operating environment of the installer	32
TWAIN	32
WIA	32
4.3.3 Installing the Scanner Driver	33
For Windows	33
For Macintosh	36
4.3.4 Uninstalling the Scanner Driver	39
For Windows (Uninstallation by the installer)	39
For Windows (Uninstalling the scanner driver using the uninstallation program)	39
For Macintosh	39
4.4 Using the Web service	41
4.4.1 Settings required to use the Web service	41
4.4.2 Installing the driver program of this machine to a computer	41
Check before installation	41
Installation procedure	42
5 Scan to E-mail	44
5.1 Operation flow	44
5.1.1 E-mail sending	44
5.1.2 Recalling a program destination	46
5.1.3 Broadcasting	48
5.2 Scan to E-mail screen	50
5.2.1 Description of screen components	50
5.3 Favorites	51
5.4 Direct Input	52
5.4.1 E-mail	52
5.5 Log	53
5.6 Address Book	54
5.6.1 LDAP	54
Search	55
Advanced Search	55
5.6.2 Search	56
Type	56
Name	56
5.7 Settings	57
5.7.1 Simplex/Duplex	57
5.7.2 Original Size	57
[Standard Size]	57
[Custom Size]	58
5.7.3 Original Settings	58
Separate Scan	58
Original Direction	59
Orig. Binding Position	59
5.7.4 Color Mode	60
5.7.5 Original Type	60
5.7.6 Background/Density	61
Background Removal	61
Density	61
Sharpness	61
5.7.7 Resolution	62
5.7.8 File Settings	62
File Type	62
Scan Setting	63
PDF Encrypt	63
5.7.9 Communication	64
Binary Division	64
E-mail Encryption	65
Send Use Signature	65
E-mail	66
5.8 Mode Check	67
6 Scan to Folder	69
6.1 Operation flow	69
6.1.1 Sending to folder	69
6.1.2 Recalling a program destination	71
6.1.3 Broadcasting	73
6.2 Scan to Folder screen	75
6.2.1 Description of screen components	75
6.3 Favorites	76
6.4 Direct Input	77
6.4.1 FTP	77
6.4.2 PC (SMB)	78
6.4.3 WebDAV	78
6.4.4 USB Memory	79
Supported external memory devices	79
Connecting the external memory device	79
6.4.5 HDD	80
6.4.6 Web Service Settings	81
6.5 Log	82
6.6 Address Book	83
6.6.1 Search	83
Type	83
Name	84
6.7 Settings	85
6.7.1 Simplex/Duplex	85
6.7.2 Original Size	85
[Standard Size]	85
[Custom Size]	86
6.7.3 Original Settings	86
Separate Scan	86
Original Direction	87
Orig. Binding Position	87
6.7.4 Color Mode	88
6.7.5 Original Type	88
6.7.6 Background/Density	89
Background Removal	89
Density	89
Sharpness	89
6.7.7 Resolution	90
6.7.8 File Settings	90
File Type	90
Scan Setting	91
PDF Encrypt	91
6.7.9 File Name	92
6.7.10 Communication	92
URL Notification	92
URL Notification Destination	93
6.8 Mode Check	94
7 Application scan function	96
7.1 TWAIN-compatible application	96
Basic Mode	96
Advanced Mode	97
7.2 WIA-compatible application	99
7.3 Web service	100
8 Description of reports and lists	103
8.1 Types of reports and lists	103
8.1.1 Reports	103
8.1.2 Lists	103
8.2 Reports	104
8.2.1 [Scan TX Report]	104
Print sample	104
Information included in the list	104
8.3 Lists	105
8.3.1 [Speed Address List]	105
Print sample	105
Information included in the list	105
8.3.2 [Group Address List]	107
Print sample	107
Information included in the list	107
8.3.3 [Program List]	108
Print sample	108
Information included in the list	108
9 User Mode Settings	110
9.1 [Address Registration]	110
9.1.1 E-mail	110
9.1.2 SMB	111
9.1.3 Program destination	113
Registering program destinations	113
Details	114
Delete	114
9.2 [User Settings]	115
9.2.1 Machine Settings - ACS Level	115
9.2.2 Machine Settings - Scan to E-mail Default Tab	115
9.2.3 Machine Settings - Scan to Folder Default Tab	116
9.2.4 Scan Settings	116
10 PageScope Web Connection	118
10.1 Using PageScope Web Connection	118
10.1.1 Operating environment	118
10.1.2 Accessing PageScope Web Connection	118
10.1.3 Web browser cache	119
For Internet Explorer	119
For Mozilla Firefox	119
10.2 Logging in and logging out	120
10.2.1 Login	120
Display Language	120
Logging in as a public user	120
Logging in as a registered user	121
Logging in to the administrator mode	121
10.2.2 Logout	121
10.3 Page Configuration	122
10.4 Current Status	123
10.5 User Mode Overview	124
10.5.1 System	124
10.5.2 Job	125
10.5.3 Print	126
10.5.4 Storage	127
[Scan to HDD]	127
[PC-Fax]	127
10.5.5 Address	128
[Address Book]	129
[Group]	132
[Program]	133
Program (New Registration)	134
Program (Edit)	135
[Subject]	139
[Text]	140
10.6 Administrator mode	141
11 Troubleshooting for scanning problems	143
11.1 Cannot send scanned data	143
11.1.1 Network scan sending	143
11.2 Error messages	144
11.3 If [Service Call] is displayed	145
12 Appendix	147
12.1 Product specifications	147
12.1.1 Scanner functions	147
12.2 Glossary	148
13 Index	154
13.1 Index by item	154

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bizhub 42/36

11-2

11.1

Cannot send scanned data

Troubleshooting for scanning problems

This chapter provides solutions for some problems you encounter while using scanning functions. If you en-

counter a problem which is not listed in this chapter or difficult to solve, please contact your service repre-

sentative.

11.1

Cannot send scanned data

When a scanned data cannot be sent, try to correct problems by referring to the table below. If the scanned

data still cannot be sent properly even after attempting to correct the problem, please contact your service

representative.

Reference

For details on error messages, Refer to page 11-3.

For problems such as jamming of originals, paper jams, poor image quality or exhausted toner, refer to the

[User's Guide Copy Operations]

11.1.1

Network scan sending

If you cannot send a scanned data while using the E-mail, SMB, FTP, WebDAV or Web Service functions,

follow the steps below to identify the problem.

Reference

Even if the transmission result screen or the result area of a Scan TX Report indicates "----", due to a

problem in an Internet pathway, the E-mail message may not be delivered to the recipient. "----" dis-

played in the transmission result screen or the Scan TX Report indicates that the scanned data has

been successfully sent to the server.

Check points

Corrective Actions

Does the size of E-mail to

be sent exceed the

SMTP server capacity?

If the size of E-mail exceeds the SMTP server capacity (if specified), an error

occurs and the E-mail cannot be sent. For details on the SMTP server capac-

ity settings, refer to the [User's Guide Administrator Operations].

Was the transmission

procedure carried out

correctly?

Check the transmission procedure and then resend the scanned data. For

details on the transmission procedure, refer to page 5-2 and page 6-2.

Are the network settings

and connection correct?

Check the network settings and connection. For details on the network set-

tings, refer to the [User's Guide Administrator Operations].

Is the E-mail address of

the machine configured?

Check the E-mail address of the machine and configure it. For details on con-

figuring the E-mail address, refer to the [User's Guide Administrator Opera-

tions].

Are cables connected

correctly?

Check that the network cable, and any other relevant connectors are correct-

ly connected.

Is the recipient's address

correct? Were the ad-

dress book destination

and program destination

registered correctly?

There may be an error in registering the address when address book desti-

nation and program destination are used.

Print the Speed Address List or Program List to check that the numbers are

registered correctly.