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Solving Malfunctions

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Troubleshooting > Solving Malfunctions Solving Malfunctions The table below provides general guidelines for problem solving. If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following pages. If the problem persists, contact your Service Representative. Symptom Checkpoints Corrective Actions Reference Page The operation panel does not respond when the main power switch is turned on. Is the machine plugged in? Plug the power cord into an AC outlet. 2-11 Pressing the Start key does Is there a message on the touch not produce printouts. panel? Determine appropriate response to the 10-14 message and respond accordingly. Is the machine in Sleep mode? Press the Power key to recover the machine from Sleep mode. The machine will be ready to copy within 23 seconds. 2-21 Blank sheets are ejected. Are the originals loaded correctly? When placing originals on the platen, 3-7 place them face-down and align them with the original size indicator plates. When placing originals in the 3-9 document processor, place them face- up. - Check that the application software is - correctly operated. Faint printing Is the paper damp? Replace the paper with new paper. 3-2 If you experience frequent problems, 2-4 turn the cassette heater switch on. Have you adjusted the density? Select the correct density level. 3-50 When changing the default density level, adjust the density manually and choose the desired level. 9-25 Is the toner distributed evenly within the toner container? Shake the toner container from side to 10-2 side about several times. Is there a message indicating the addition of toner? Replace the toner container. 10-2 Is EcoPrint mode enabled? Disable EcoPrint mode. 4-15 - Run [Laser Scanner Cleaning]. 9-26 - Make sure the paper type setting is 9-8 correct the paper being used. Printouts are too dark. Have you adjusted the density? Select the correct density level. 3-50 When changing the default density level, adjust the density manually and choose the desired level. 9-25 Printouts have a moire pattern (dots grouped together in patterns and not aligned uniformly). Is the original a printed photograph? Set the image quality to [Photo]. 3-52 Printouts are not clear. Did you choose appropriate image quality for the original? Select appropriate image quality. 3-52 10-9

Section	Page
Contents	5
Quick Guide	11
Menu Map	14
1 Preface	25
Notice	26
Safety Conventions in This Guide	26
Environment	27
Precautions for Use	27
Legal Restriction on Copying/Scanning	32
Legal and Safety Information	33
Legal Information	33
Energy Saving Control Function	36
Automatic 2-Sided Copy Function	36
Paper Recycling	36
Energy Star (ENERGY STAR®) Program	36
About this Operation Guide	37
Conventions in This Guide	37
Originals and Paper Sizes	39
2 Preparation before Use	41
Part Names	42
Machine	42
Operation Panel	46
Touch Panel	47
Determining the Connection Method and Preparing Cables	48
Connection Example	48
Preparing Necessary Cables	49
Connecting Cables	50
Connecting LAN Cable	50
Connecting USB Cable	51
Connecting the Power Cable	51
Power On/Off	52
Power On	52
Power Off	52
Installing Software	54
Installing Printer Driver	54
Setting TWAIN Driver	58
Setting WIA Driver	59
Energy Saver function	60
Low Power Mode and Auto Low Power Mode	60
Sleep and Auto Sleep	61
Machine Setup Wizard	62
COMMAND CENTER (Settings for E-mail)	63
Sending E-mail	64
3 Common Operations	67
Loading Paper	68
Before Loading Paper	68
Loading Paper in the Cassettes	69
Loading Paper in the Multi Purpose Tray	71
Loading Originals	73
Placing Originals on the Platen	73
Loading Originals in the Document Processor	74
Checking the Equipment's Serial Number	76
Checking the Counter	77
Login/Logout	78
Login	78
Logout	79
Favorites	80
Registering Favorites	80
Editing and Deleting Favorites	84
Using Favorites	86
Shortcuts	88
Registering Shortcuts	88
Editing and Deleting Shortcuts	90
Using Shortcuts	91
Quick Setup Wizard	92
Help Screen	94
Canceling Jobs	95
Using Various Functions	96
Common Functionality	97
Original Size	98
Original Orientation	100
Mixed Size Originals	101
2-sided/Book Original	103
Continuous Scan	105
Paper Selection	107
Paper Output	108
Collate/Offset	109
Margin	111
Staple	114
Density	116
Scan Resolution	117
Original Image	118
Sharpness	119
Background Density Adjust	120
Prevent Bleed-through	121
Zoom	122
File Format	123
Color Selection	125
Job Finish Notice	126
File Name Entry	128
Priority Override	129
4 Copying	131
Basic Operation	132
Copying Functions	134
Zoom	135
Duplex	138
Combine	142
EcoPrint	145
Hue Adjustment	146
Color Balance	147
Saturation	148
Auto Image Rotation	149
Interrupt Copy	150
5 Printing	151
Printing from Applications	152
Printing Data Saved on the Printer	156
Private Print	156
Proof and Hold	158
Automatic Delete Setting for Temporary Documents	161
6 Sending	163
Basic Operation	164
Preparation for Sending a Document to a PC	167
Checking What to Enter for [Host Name]	167
Checking What to Enter for [Login User Name]	168
Creating a Shared Folder	169
Checking the [Path]	172
Configuring Windows Firewall (for Windows 7)	173
Specifying Destination	177
Choosing from the Address Book	177
Choosing by One Touch Key	179
Entering a New E-mail Address	180
Specifying a New PC Folder	181
Checking and Editing Destinations	184
Sending to Different Types of Destinations (Multi Sending)	185
Registering Destinations in the Address Book	186
Adding a Contact	186
Adding a Group	190
Editing and Deleting Address Book Entries	193
Adding a Destination on One Touch Key	195
Adding a Destination	195
Editing and Deleting One Touch Key	197
Sending Functions	198
Sending Size	199
File Separation	201
E-mail Subject/Body	202
FTP Encrypted TX	203
WSD Scan	204
Scanning using TWAIN	207
7 Document Box	209
Printing Documents Stored in Removable USB Memory	210
Saving Documents to USB Memory (Scan to USB)	213
Removing USB Memory	216
Functions for Document Box	217
Duplex	218
Encrypted PDF Password	219
JPEG/TIFF Print	220
XPS Fit to Page	221
Storing Size	222
8 Status / Job Cancel	225
Checking Job Status	226
Details of the Status Screens	227
Checking Job History	230
Sending the Log History	231
Setting the Destination	232
Automatic Log History Transmission	233
Manual Log History Transmission	233
Setting E-mail Subject	234
Check of Device Status	235
Checking the Remaining Amount of Toner and Paper	237
9 Setup, Registration, and User Management	239
System Menu	240
Operation Method	240
System Menu Settings	241
Language	243
Report	243
User Property	245
Cassette/MP Tray Settings	246
Common Settings	247
Copy	253
Send	253
Printer	254
System	256
Date/Timer	261
Adjustment/Maintenance	263
Color Registration Procedure	265
User Login Administration	271
First User Login Administration	271
User Login Settings	272
Enabling/Disabling User Login Administration	273
Adding a User	275
Local User Authorization	279
My Panel	280
Editing and Deleting Users	281
Simple Login	284
Group Authorization	290
Obtain Network User Property	294
Job Accounting	296
First Job Accounting Setup	296
Job Accounting Settings	298
Enabling/Disabling Job Accounting	299
Login/Logout	300
Adding an Account	301
Editing and Deleting Accounts	303
Restricting the Use of the Machine	305
Counting the Number of Pages Printed	307
Printing an Accounting Report	309
Job Accounting Default Setting	311
Unknown Login User Name Job	313
10 Troubleshooting	315
Toner Container Replacement	316
Waste Toner Box Replacement	319
Replacing Staples	320
Cleaning	321
Glass Platen	321
Document Processor	321
Solving Malfunctions	323
Responding to Error Messages	328
Clearing Paper Jams	338
Jam Location Indicators	338
Multi Purpose Tray	339
Inside the Right Cover 1	339
Cassette 1	340
Inside the Right Cover 3	340
Cassette 2 or 3	341
Optional Document Finisher	341
Optional Document Finisher Staple Jam	342
Bridge Unit	342
Document Processor	343
11 Appendix	345
Optional Equipment	346
Overview of Optional Equipment	346
Paper Feeder (single cassette)	347
Paper Feeder (double cassette)	347
Document Finisher	347
FAX Kit	347
Expansion Memory	347
Card Authentication Kit	348
Gigabit Ethernet Board	349
Optional Function	349
Character Entry Method	351
Entry Screens	351
Entering Characters	353
Paper	354
Basic Paper Specifications	355
Choosing the Appropriate Paper	355
Special Paper	358
Specifications	362
Machine	362
Printer	363
Scanner	364
Document Processor	364
Paper Feeder (single cassette) (option)	365
Paper Feeder (double cassette) (option)	365
Document Finisher (option)	365
Environmental Specifications	366
Glossary	367

Match case Limit results 1 per page

10-9

Troubleshooting > Solving Malfunctions

Solving Malfunctions

The table below provides general guidelines for problem solving.

If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following

pages. If the problem persists, contact your Service Representative.

Symptom

Checkpoints

Corrective Actions

Reference

Page

The operation panel does not

respond when the main

power switch is turned on.

Is the machine plugged in?

Plug the power cord into an AC outlet.

2-11

Pressing the

Start

key does

not produce printouts.

Is there a message on the touch

panel?

Determine appropriate response to the

message and respond accordingly.

10-14

Is the machine in Sleep mode?

Press the

Power

key to recover the

machine from Sleep mode. The

machine will be ready to copy within 23

seconds.

2-21

Blank sheets are ejected.

Are the originals loaded correctly?

When placing originals on the platen,

place them face-down and align them

with the original size indicator plates.

3-7

When placing originals in the

document processor, place them face-

up.

3-9

—

Check that the application software is

correctly operated.

—

Faint printing

Is the paper damp?

Replace the paper with new paper.

3-2

If you experience frequent problems,

turn the cassette heater switch on.

2-4

Have you adjusted the density?

Select the correct density level.

3-50

When changing the default density

level, adjust the density manually and

choose the desired level.

9-25

Is the toner distributed evenly within

the toner container?

Shake the toner container from side to

side about several times.

10-2

Is there a message indicating the

addition of toner?

Replace the toner container.

10-2

Is EcoPrint mode enabled?

Disable EcoPrint mode.

4-15

—

Run [Laser Scanner Cleaning].

9-26

—

Make sure the paper type setting is

correct the paper being used.

9-8

Printouts are too dark.

Have you adjusted the density?

Select the correct density level.

3-50

When changing the default density

level, adjust the density manually and

choose the desired level.

9-25

Printouts have a moire

pattern (dots grouped

together in patterns and not

aligned uniformly).

Is the original a printed photograph?

Set the image quality to [Photo].

3-52

Printouts are not clear.

Did you choose appropriate image

quality for the original?

Select appropriate image quality.

3-52