Lenovo 0768AFU User Manual - Page 9

Using, Entitlement, Warehouse, eSupport

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Important service information Using PC Entitlement Warehouse (PEW) v PEW is the primary source for identifying FRU part numbers and FRU descriptions for the key commodities for CMV products at a MT - serial number level. An example of key commodities are hard disk drives, system boards, microprocessors, Liquid Crystal Displays (LCDs), and memory. v Remember, all CMV products are loaded in PEW under the 4-digit MT and 3-digit model, where model = "fixed part number". v PEW can be accessed at the following Web site: http://w3-3.ibm.com/pc/entitle Customers can also access PEW via http://www-307.ibm.com/pc/support/site.wss/product.do?template=/ warranty/warranty.vm&sitestyle=lenovo Click on MACHINE LOOKUP, followed by WARRANTY INFORMATION. Input the MT and the Serial number and the list of key commodities will be returned in the PEW record under COMPONENT INFORMATION. v Business Partners using Eclaim will access PEW when performing Entitlement Lookup. Business Partners will enter Loc ID, MT and Serial, and the key commodities will be returned in the Eclaim record under SYSTEM DETAILS. v Authorized IBM® Business Partners can access Eclaim at the following Web site: https://wca.eclaim.com Using eSupport For Key Commodities (Examples - hard disk drive, system board, microprocessor, LCD, and memory) v eSupport can be used to view the list of key commodities built in a particular machine serial (this is the same record found in PEW). v eSupport can be accessed at the following Web site: http://www.lenovo.com/ support v To view the key commodities, click on PARTS INFORMATION, then PARTS LOOKUP. Type in the model type and serial number. The key commodities will be returned in the eSupport record under PARTS SHIPPED WITH YOUR SYSTEM. For the Remaining FRUs (the complete list of FRUs at the MT Model level) v eSupport can be used to view the complete list of FRUs for a machine type and model. v To view the complete list of FRUs, type in the machine type and model (Example: 1829-CTO) under QUICK PATH. Under "View by Document Type" select PARTS INFORMATION. Under "Filter by Category" select SERVICE PARTS. Under "Parts Information by Date" select SYSTEM SERVICE PARTS. The list of service parts by description, with applicable machine type model and FRU will be displayed. Using the HMM Use the HMM as a back-up to PEW and eSupport to view the complete list of FRUs at the MT Model level. CMVs are custom models and are not found in the HMM. Introduction 3

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Using
PC
Entitlement
Warehouse
(PEW)
v
PEW
is
the
primary
source
for
identifying
FRU
part
numbers
and
FRU
descriptions
for
the
key
commodities
for
CMV
products
at
a
MT
-
serial
number
level.
An
example
of
key
commodities
are
hard
disk
drives,
system
boards,
microprocessors,
Liquid
Crystal
Displays
(LCDs),
and
memory.
v
Remember,
all
CMV
products
are
loaded
in
PEW
under
the
4-digit
MT
and
3-digit
model,
where
model
=
“fixed
part
number”.
v
PEW
can
be
accessed
at
the
following
Web
site:
http://w3-3.ibm.com/pc/entitle
Customers
can
also
access
PEW
via
http://www-307.ibm.com/pc/support/site.wss/product.do?template=/
warranty/warranty.vm&sitestyle=lenovo
Click
on
MACHINE
LOOKUP,
followed
by
WARRANTY
INFORMATION.
Input
the
MT
and
the
Serial
number
and
the
list
of
key
commodities
will
be
returned
in
the
PEW
record
under
COMPONENT
INFORMATION.
v
Business
Partners
using
Eclaim
will
access
PEW
when
performing
Entitlement
Lookup.
Business
Partners
will
enter
Loc
ID,
MT
and
Serial,
and
the
key
commodities
will
be
returned
in
the
Eclaim
record
under
SYSTEM
DETAILS.
v
Authorized
IBM
®
Business
Partners
can
access
Eclaim
at
the
following
Web
site:
Using
eSupport
For
Key
Commodities
(Examples
-
hard
disk
drive,
system
board,
microprocessor,
LCD,
and
memory)
v
eSupport
can
be
used
to
view
the
list
of
key
commodities
built
in
a
particular
machine
serial
(this
is
the
same
record
found
in
PEW).
v
eSupport
can
be
accessed
at
the
following
Web
site:
support
v
To
view
the
key
commodities,
click
on
PARTS
INFORMATION,
then
PARTS
LOOKUP.
Type
in
the
model
type
and
serial
number.
The
key
commodities
will
be
returned
in
the
eSupport
record
under
PARTS
SHIPPED
WITH
YOUR
SYSTEM.
For
the
Remaining
FRUs
(the
complete
list
of
FRUs
at
the
MT
Model
level)
v
eSupport
can
be
used
to
view
the
complete
list
of
FRUs
for
a
machine
type
and
model.
v
To
view
the
complete
list
of
FRUs,
type
in
the
machine
type
and
model
(Example:
1829-CTO)
under
QUICK
PATH.
Under
“View
by
Document
Type”
select
PARTS
INFORMATION.
Under
“Filter
by
Category”
select
SERVICE
PARTS.
Under
“Parts
Information
by
Date”
select
SYSTEM
SERVICE
PARTS.
The
list
of
service
parts
by
description,
with
applicable
machine
type
model
and
FRU
will
be
displayed.
Using
the
HMM
Use
the
HMM
as
a
back-up
to
PEW
and
eSupport
to
view
the
complete
list
of
FRUs
at
the
MT
Model
level.
CMVs
are
custom
models
and
are
not
found
in
the
HMM.
Important
service
information
Introduction
3