Lenovo ThinkPad X60s (English) Service and Troubleshooting Guide
Lenovo ThinkPad X60s Manual
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- Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 1
ThinkPad® X60 Service and Troubleshooting Guide Includes: v Introduction to other sources of information v Important tips for taking care of your computer v Diagnostics and troubleshooting v Recovery options v Help and service v Warranty information for your computer - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 2
- Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 3
ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 4
this information and the product it supports, be sure to read the following: v Safety and Warranty Guide included in the package with this publication. v Wireless related information in online Access Help and Appendix D, "Notices," on page 53. v ThinkPad Regulatory Notice included in the package - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 5
12 Diagnosing problems using PC-Doctor from the service partition 12 Troubleshooting 12 Error messages 12 Errors without messages 17 A password problem 18 Keyboard problems 19 Standby or hibernation problems . . . . 19 Computer screen problems 20 Battery problems 22 A Hard disk drive problem - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 6
iv ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 7
the computer is turned on or when the battery is charging. When the ac adapter is connected Route the cables of an ac adapter, a mouse, a keyboard, a printer, or any other electronic device, or any or break them. To prevent damage to the hard disk and subsequent data loss, before moving your - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 8
bag. Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock. vi ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 9
1. Finding information This guide and other publications Setup Instructions helps you to unpack your ThinkPad computer and get started. It includes a few tips for first-time users, and introduces software preinstalled by Lenovo. This Service and Troubleshooting Guide provides information about - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 10
also use the ThinkVantage button to interrupt the startup sequence of your computer and start the Rescue and Recovery workspace, which runs independently of the Windows operating system and is hidden from it. 2 ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 11
some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause objects (including paper) between the display and the keyboard or under the keyboard. © Copyright Lenovo 2006 3 - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 12
the instructions shipped with your hardware, and apply pressure only where needed on the device. Take care in setting passwords v Remember your passwords. If you forget a supervisor or hard disk password, Lenovo authorized service provider will not reset it, and you might have to replace your system - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 13
computer also enables Lenovo to notify you about possible technical information and upgrades. v Only an authorized ThinkPad repair technician should if you are replacing a device in a device bay, or else verify that the device is warm- or hot-swappable. v If you exchange drives in your computer, - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 14
the fingerprint reader or cause it not to work properly: v Scratching the surface of the reader with a hard, pointed object. v Scraping the surface of the reader with your nail or anything hard. v Using or touching the reader with a dirty finger. 6 ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 15
Caring for your ThinkPad computer If you notice any of the following conditions, gently clean the surface of the reader with a dry, soft, lint-free The surface of the reader is wet. v The reader often fails to enroll or authenticate your fingerprint. Chapter 2. Caring for your ThinkPad computer 7 - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 16
Caring for your ThinkPad computer 8 ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 17
Doctor from the service partition 12 Troubleshooting 12 Error messages 12 Errors without messages 17 A password problem 18 Keyboard problems 19 Standby or hibernation problems . . . . 19 Computer screen problems 20 Battery problems 22 A Hard disk drive problem 22 Fingerprint authentication - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 18
Card, memory, the keyboard, or the palm rest. See Appendix B, "Customer Replaceable Units (CRUs)," on page 47 of this Guide for the list of Customer Replaceable Units and the location of the instructions for removing or replacing components. 10 ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 19
CD or a Windows CD is provided with your computer originally. For explanation of the alternative recovery methods offered by Lenovo, see "Restoring factory contents" on page 25 of this Guide. How can I contact the Customer Support Center? See Chapter 6, "Getting help and service," on page 35 - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 20
help system. The following section only describes problems that might prevent you from accessing this help system. Error messages Notes: 1. In the charts, x can be any character. 2. The version of PC-Doctor referred to here is PC-Doctor for Windows. 12 ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 21
adapter to the computer and charge the battery, or replace the battery with a fully charged one. 0191: System Security - Invalid remote change requested. The system configuration change has failed. Confirm the operation and try again.To clear the error, enter the BIOS Setup Utility, press F9 to set - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 22
BIOS Setup Utility to reconfigure the settings. If you still see the same error code, have the computer serviced. 0271: Date and time error Neither the date nor the time is set in the computer. Set the date and time, using the BIOS Setup Utility. 14 ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 23
this system, with the risk in mind, you can still use it by pressing ESC. If in the primary drive bay you are using a supported IBM / Lenovo HDD with old firmware, you need to update its firmware to the latest version, available at www.lenovo.com/think/support Chapter 3. Solving computer problems - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 24
If the memory size has been changed, re-create the hibernation file. Operating system not found. Verify the following: v The hard disk drive is correctly installed. v A startable diskette is in the diskette drive If you still see the same error message, check the boot sequence, using the BIOS Setup - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 25
System timer error 0270: Real time clock error 02D0: System cache error 02F4: EISA CMOS not writable 02F5: DMA test failed 02F6: Software NMI failed 02F7: Fail-safe timer NMI failed Fan error Thermal sensing error Errors without messages Problem sure that: v The battery is installed correctly. v - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 26
servicer cannot reset your password. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service. 18 ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 27
, or mouse, making sure that you have seated the connectors properly. If keys on the keyboard still do not work, have the computer serviced. Problem: Solution: A number appears when you type a letter. The numeric lock function is on. To disable it, press and hold Shift or Fn and then press - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 28
computer's display contains multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen might exist all the time. 20 ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 29
screen. v If you are using the ac adapter, or using the battery, and the battery status indicator is on (is green), press Fn+Home to make the working properly. If not, click the Troubleshoot button. Problem: Solution: A message, "Unable to create overlay window," appears when you try to start - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 30
. For details, see the Battery and power category in Troubleshooting under the Problem solving section in Access Help. A Hard disk drive problem Problem: Solution: The hard disk drive does not work. In the startup menu in BIOS Setup Utility, make sure that the hard disk drive is in the ″Boot - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 31
power, replace the battery with a fully charged one or change your power source to ac power. If you still have a problem, press and hold the power switch for 4 seconds or more; this forces the computer to turn off. Starting BIOS Setup Utility Your computer provides a program, called BIOS Setup - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 32
changes. 9. Select Restart; then press Enter. Move the cursor to the option you want for restarting your computer; then press Enter. Your computer restarts. 24 ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 33
passwords. v Troubleshoot and diagnose problems using diagnostics. For more information about using Rescue and Recovery features, see the "Recovery overview" section of the Access Help. Restoring factory contents Instead of providing a recovery CD or a Windows CD with your computer, Lenovo provides - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 34
and Recovery workspace opens you can perform a recovery operation, even if you are unable to start Windows. Installing a new operating system For how to install a new operating system, see the Advanced configuration section in online Access Help. 26 ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 35
Chapter 5. Upgrading and replacing devices Replacing the battery Important Read Safety and Warranty Guide before replacing the battery. 1. Turn off the . 3. Slide the battery lock to the unlock position. 4. Slide and hold the battery latch 1 ; then remove the battery 2 . © Copyright Lenovo 2006 27 - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 36
5. Align the front of a fully charged spare battery with the front side of the battery space in the computer; then gently push the battery into the space. Note: Some ThinkPad models require a spacer. 6. Slide the battery lock to the lock position. 28 ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 37
Replacing the battery 7. Turn the computer over again. Connect the ac adapter and the cables to the computer. Upgrading the hard disk drive Important Read Safety and Warranty Guide before replacing the hard disk drive. You can increase the storage capacity of your computer by replacing the hard disk - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 38
all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Remove the battery. 4. Remove the screw 1 that secures the hard disk cover 2 . Then remove the cover . 5. Remove the hard disk drive by pulling out the tab. 30 ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 39
hard disk drive bay; then firmly install it. 9. Reinstall the hard disk cover 1 , and reinstall the screw 2 . 10. Reinstall the battery. 11. Turn the computer over again. Connect the ac adapter and the cables to the computer. Replacing memory Important Read Safety and Warranty Guide before replacing - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 40
remove the cover 2 . 6. If two SO-DIMMs are already installed in the memory slot, remove one of them to make room for the new one by pressing out on the latches on both edges of the socket at the same time. Be sure to save it for future use. 32 ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 41
. The Rescue and Recovery screen opens. 3. Click Access BIOS. The System Restart Required window is displayed. 4. Click Yes. The computer restarts, and the BIOS Setup Utility screen opens. The "Installed memory" item shows the total amount of memory installed in your computer. For example, if your - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 42
Replacing memory 34 ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 43
where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary. Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 44
for your Customer Support Center location are located in the Worldwide telephone list section of this guide. Note: Telephone numbers are subject to change without notice. For the latest list of Customer Support Center telephone numbers and hours of 36 ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 45
might apply at the time of service. To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to www.lenovo.com/think/support, click Warranty, and follow the instructions on the screen. Chapter 6. Getting help - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 46
38 ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 47
performance of the repair or replacement(s) in the second and third year of warranty period. Machine Type 1702 Country or Region of Purchase US, Canada, Mexico, Brazil, and Australia Japan Warranty period Types of Warranty Service Parts and Labor - 3 years 6 Battery pack - 1 year 1 Parts and - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 48
- 1 year 1 Others Parts and Labor - 1 year 7 2507 US, Canada, Mexico, Brazil, Australia, and Japan Others Battery pack - 1 year 1 Parts and Labor - 4 years 6 Battery pack - 1 year 1 Parts and Labor - 4 years 7 Battery pack - 1 year 1 40 ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 49
for country and location specific information. 1. Customer Replaceable Unit (″CRU″) Service Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools. CRU information and replacement instructions are shipped with your - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 50
4 (see above). When a 5, 6 or 7 type of warranty service is listed, your Service Provider will determine which type of warranty service is appropriate for the repair. * This type of service is called ThinkPad EasyServ or EasyServ in some countries. 42 ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 51
contact a Service Provider. In Canada or the United States, call 1-800-IBM-SERV (426-7378). In other countries, see the telephone numbers below. Worldwide telephone list Phone numbers are subject to change without notice. For the most current phone numbers, go to http://www.lenovo.com/support/phone - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 52
Warranty service and support: 01-881-1444 (English) Givat Shmuel Service Center: +972-3-531-3900 Haifa Service Center: +972-4-849-4608 (Hebrew, English) Up and running support: 02-7031-6101 Warranty service and support: +39-800-820094 (Italian) 44 ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 53
Singapore Slovakia Slovenia Spain Sri Lanka Telephone Number ThinkPad Products Toll Free: 0120-20-5550 International: 0800-733-222 (English) 001-800-220-1830 (Spanish) Up and running support: 6681-1100 Warranty service and support: 8152-1550 (Norwegian) 001-866-434-2080 (Toll Free) (Spanish) 0- - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 54
-555-055 Warranty support: 08705-500-900 (English) 1-800-426-7378 (English) 000-411-005-6649 (Spanish) 0-800-100-5722 (Spanish) For northern area and Hanoi: 84-4-843-6675 For southern area and Ho Chi Minh City: 84-8-829-5160 (English, Vietnamese) 46 ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 55
and the documentation where removal/replacement instructions are located. Service and Troubleshooting Setup Guide Instructions Tier 1 CRUs Battery X Hard disk X drive AC adapter X and power cord TrackPoint cap Memory X Tier 2 CRUs Keyboard Palm rest integrated with fingerprint - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 56
the Support Web site http://www.lenovo.com/think/support/site.wss/document.do?lndocid =part-video v The Customer Support Center. For the telephone number of the Support Center for your country or region, see "Worldwide telephone list" on page 43. 48 ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 57
2 synchronous dynamic random access memory (DRAM) Storage device v 2.5-inch hard disk drive Display The color display uses TFT technology: v Size: 12.1 inch Resolution: - LCD: 1024-by-768 - External monitor: Up to 2048-by-1536 v Brightness control v ThinkLight™ Keyboard v Fingerprint reader (on some - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 58
, 31.3°C (88° F) Note: When you charge the battery pack, its temperature must be at least 10°C (50°F). v Relative humidity: - Operating: 8% to 90% - Non-operating: 5% to 95% Heat output v 65 W (222 Btu/hr) maximum Power source (ac adapter) 50 ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 59
pack - Nominal voltage: 14.4 V dc - Capacity: 2.6AH v ThinkPad X60 8 Cell Lithium-ion (Li-Ion) battery pack - Nominal voltage: 14.4 V dc - Capacity: 5.2AH Battery life v For detailed information on battery life, see the Power Manager Gauge in the task tray. Appendix C. Features and Specifications 51 - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 60
Specifications 52 ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 61
document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 62
in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee the interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or 54 ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 63
authorized dealer or service representative for help Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 64
of the product, including the fitting of non-Lenovo option cards. This product has been tested and product is not to be thrown away, but rather reclaimed upon end of life per this Directive. Remarque : Cette étiquette concerne uniquement les pays de 56 ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 65
does not include the right to access any IBM Lotus Domino servers; however this stand-alone license may be upgraded to a full Notes license at a reduced price. For more information visit http://www.lotus.com/notes. Customer Support: For support information and phone numbers to help with initial - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 66
Support Software upgrades and technical support are available for a fee through IBM's Passport Advantage Program. For information about purchasing additional licenses for Notes, SmartSuite, or other Lotus products, visit http://www.ibm modusmedia.com 58 ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 67
other countries, or both: Lenovo ThinkPad PS/2 Rapid Restore Rescue and Recovery ThinkLight ThinkPad TrackPoint ThinkVantage Ultrabay The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both: IBM Lotus Lotus 1-2-3 Lotus Approach - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 68
60 ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 69
19 keyboard 19 password 18 power management 19 standby 19 startup 23 troubleshooting 12 R recovering preinstalled software 25 replacing, battery 27 Rescue and Recovery 25 S setup BIOS 23 configuration 23 specifications 50 standby problems 19 startup problem 23 storage device upgrading 29 - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 70
62 ThinkPad® X60 Service and Troubleshooting Guide - Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 71
- Lenovo ThinkPad X60s | (English) Service and Troubleshooting Guide - Page 72
Part Number: 42T7912 Printed in China (1P) P/N: 42T7912
ThinkPad
®
X60
Service
and
Troubleshooting
Guide
Includes:
v
Introduction
to
other
sources
of
information
v
Important
tips
for
taking
care
of
your
computer
v
Diagnostics
and
troubleshooting
v
Recovery
options
v
Help
and
service
v
Warranty
information
for
your
computer