Lenovo ThinkPad X60s (English) Service and Troubleshooting Guide - Page 19

Diagnosing, problems

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Solving computer problems My computer is not operating properly. Study the "Problem solving " section of Access Help. This Guide describes only problems that might prevent you from getting access to the online help system. Where are the recovery CDs? No recovery CD or a Windows CD is provided with your computer originally. For explanation of the alternative recovery methods offered by Lenovo, see "Restoring factory contents" on page 25 of this Guide. How can I contact the Customer Support Center? See Chapter 6, "Getting help and service," on page 35 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see "Worldwide telephone list" on page 43. Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information. For the warranty applicable to your Machine, including the warranty period and type of warranty service, see "Warranty Information" on page 39. Diagnosing problems If you have a problem with your computer, you can test it by using PC-Doctor® for Windows. To run PC-Doctor for Windows, do as follows: 1. Click Start. 2. Move the pointer to All Programs (Programs in Windows 2000) and then to PC-Doctor for Windows. 3. Click PC-Doctor. For more information about PC-Doctor for Windows, see the Help for the program. Attention Running any tests may take up to several minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running. If you are preparing to contact the Customer Support Center, be sure to print the test log so that you can rapidly provide information to the help technician. Chapter 3. Solving computer problems 11

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Diagnosing
problems
If
you
have
a
problem
with
your
computer,
you
can
test
it
by
using
PC-Doctor
®
for
Windows.
To
run
PC-Doctor
for
Windows,
do
as
follows:
1.
Click
Start
.
2.
Move
the
pointer
to
All
Programs
(
Programs
in
Windows
2000)
and
then
to
PC-Doctor
for
Windows
.
3.
Click
PC-Doctor
.
For
more
information
about
PC-Doctor
for
Windows,
see
the
Help
for
the
program.
Attention
Running
any
tests
may
take
up
to
several
minutes
or
longer.
Make
sure
you
have
time
to
run
the
entire
test;
do
not
interrupt
the
test
while
it
is
running.
If
you
are
preparing
to
contact
the
Customer
Support
Center,
be
sure
to
print
the
test
log
so
that
you
can
rapidly
provide
information
to
the
help
technician.
My
computer
is
not
operating
properly.
Study
the
“Problem
solving
”
section
of
Access
Help.
This
Guide
describes
only
problems
that
might
prevent
you
from
getting
access
to
the
online
help
system.
Where
are
the
recovery
CDs?
No
recovery
CD
or
a
Windows
CD
is
provided
with
your
computer
originally.
For
explanation
of
the
alternative
recovery
methods
offered
by
Lenovo,
see
“Restoring
factory
contents”
on
page
25
of
this
Guide.
How
can
I
contact
the
Customer
Support
Center?
See
Chapter
6,
“Getting
help
and
service,”
on
page
35
of
this
Guide.
For
the
phone
numbers
of
the
Customer
Support
Center
nearest
to
you,
see
“Worldwide
telephone
list”
on
page
43.
Where
can
I
find
warranty
information?
See
the
separate
Safety
and
Warranty
Guide
for
detailed
warranty
information.
For
the
warranty
applicable
to
your
Machine,
including
the
warranty
period
and
type
of
warranty
service,
see
“Warranty
Information”
on
page
39.
Solving
computer
problems
Chapter
3.
Solving
computer
problems
11