Lenovo ThinkPad X60s (English) Service and Troubleshooting Guide - Page 26

password, problem

Get Lenovo ThinkPad X60s PDF manuals and user guides View all Lenovo ThinkPad X60s manuals
Add to My Manuals
Save this manual to your list of manuals

Page 26 highlights

Solving computer problems Problem: Solution: When I turn on the machine, nothing appears on the screen, but I hear two or more beeps. Make sure that the memory card is installed correctly. If it is, but the screen is still blank, and you hear five beeps, have the computer serviced. If you hear 4 cycles of 4 beeps each, the Security Chip has a problem. Have the computer serviced. Problem: Solution: When I turn on the machine, only a white pointer appears on a blank screen. Reinstall your operating system (see Chapter 4, Recovery options), and turn on the computer. If you still see only the pointer on the screen, have the computer serviced. Problem: Solution: My screen goes blank while the computer is on. Your screen saver or power management may be enabled. Move the TrackPoint or press a key to exit the screen saver, or press the power switch to resume from standby or hibernation. A password problem Problem: Solution: I forgot my password. If you have registered your computer for Password Reset Service, and you forgot your power-on or hard disk password, you can reset it by pressing the ThinkVantage button at the password prompt. v If you cannot reset your power-on password, you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled. v If you cannot reset your hard disk password, Lenovo authorized servicer cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service. If you forgot your supervisor password, Lenovo authorized servicer cannot reset your password. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service. 18 ThinkPad® X60 Service and Troubleshooting Guide

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
Problem:
When
I
turn
on
the
machine,
nothing
appears
on
the
screen,
but
I
hear
two
or
more
beeps.
Solution:
Make
sure
that
the
memory
card
is
installed
correctly.
If
it
is,
but
the
screen
is
still
blank,
and
you
hear
five
beeps,
have
the
computer
serviced.
If
you
hear
4
cycles
of
4
beeps
each,
the
Security
Chip
has
a
problem.
Have
the
computer
serviced.
Problem:
When
I
turn
on
the
machine,
only
a
white
pointer
appears
on
a
blank
screen.
Solution:
Reinstall
your
operating
system
(see
Chapter
4,
Recovery
options),
and
turn
on
the
computer.
If
you
still
see
only
the
pointer
on
the
screen,
have
the
computer
serviced.
Problem:
My
screen
goes
blank
while
the
computer
is
on.
Solution:
Your
screen
saver
or
power
management
may
be
enabled.
Move
the
TrackPoint
or
press
a
key
to
exit
the
screen
saver,
or
press
the
power
switch
to
resume
from
standby
or
hibernation.
A
password
problem
Problem:
I
forgot
my
password.
Solution:
If
you
have
registered
your
computer
for
Password
Reset
Service,
and
you
forgot
your
power-on
or
hard
disk
password,
you
can
reset
it
by
pressing
the
ThinkVantage
button
at
the
password
prompt.
v
If
you
cannot
reset
your
power-on
password,
you
must
take
your
computer
to
a
Lenovo
authorized
servicer
or
a
marketing
representative
to
have
the
password
canceled.
v
If
you
cannot
reset
your
hard
disk
password,
Lenovo
authorized
servicer
cannot
reset
your
password
or
recover
data
from
the
hard
disk.
You
must
take
your
computer
to
a
Lenovo
authorized
servicer
or
a
marketing
representative
to
have
the
hard
disk
drive
replaced.
Proof
of
purchase
is
required,
and
a
fee
will
be
charged
for
parts
and
service.
If
you
forgot
your
supervisor
password,
Lenovo
authorized
servicer
cannot
reset
your
password.
You
must
take
your
computer
to
a
Lenovo
authorized
servicer
or
a
marketing
representative
to
have
the
system
board
replaced.
Proof
of
purchase
is
required,
and
a
fee
will
be
charged
for
parts
and
service.
Solving
computer
problems
18
ThinkPad
®
X60
Service
and
Troubleshooting
Guide