Lexmark CX410 User's Guide - Page 272

Troubleshooting 272 Action Yes No Step 4 a Check if the internal option is selected. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see "Updating available options in the printer driver" on page 37. b Resend the print job. The problem is solved. Contact customer support. Does the internal option operate correctly? Cannot detect memory card Action Yes No Make sure the memory card is installed. a Install the memory card. For more information, see "Installing a memory card" on page 29. The problem is solved. Contact customer support. Note: Check if the memory card is securely connected to the printer controller board. b Print a menu settings page, and then check if the card is listed in the Installed Options list. Is the card listed in the Installed Options list? Tray problems Action Yes No Step 1 The problem is solved. Go to step 2. a Pull out the tray, and then do one or more of the following: • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. • If you are printing on custom‑size paper, then make sure that the paper guides rest against the edges of the paper. • Make sure the paper is below the maximum paper fill indicator. • Make sure paper lies flat in the tray. b Check if the tray closes properly. Is the tray working? Step 2 a Turn off the printer, then wait about 10 seconds, and then turn the printer back on. b Resend the print job. The problem is solved. Go to step 3. Is the tray working?