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Lexmark CX410 User's Guide - Page 303

Copier does not respond, Scanner unit does not close

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Troubleshooting 303 • "Scanner unit does not close" on page 303 • "Poor copy quality" on page 304 • "Partial document or photo copies" on page 305 Copier does not respond Action Step 1 Check if an error or status message appears on the display. Yes No Clear the error or status Go to step 2. message. Does an error or status message appear? Step 2 Check if the power cord is plugged into the printer and a properly grounded electrical outlet. Go to step 3. Connect the power cord to the printer and a properly grounded electrical outlet. Is the power cord plugged into the printer and a properly grounded electrical outlet? Step 3 The problem is solved. Contact customer Turn off the printer, then wait for about 10 seconds, and then turn it back support. on. Did Performing Self Test and Ready appear? Scanner unit does not close Action Check if there are no obstructions between the scanner unit and the printer. a Lift the scanner unit. b Remove any obstruction that keeps the scanner unit open. c Lower the scanner unit. Did the scanner unit close properly? Yes No The problem is solved. Contact customer support.

Section	Page
Contents	2
Safety information	7
Learning about the printer	9
Finding information about the printer	9
Selecting a location for the printer	10
Printer configurations	11
Understanding the basic functions of the scanner	12
Using the ADF and scanner glass	13
Understanding the printer control panel	14
Using the printer control panel	14
Understanding the home screen	14
Understanding the colors of the indicator and Sleep button lights	16
Using the touch-screen buttons	16
Setting up and using the home screen applications	18
Finding the IP address of the computer	18
Finding the IP address of the printer	18
Accessing the Embedded Web Server	19
Customizing the home screen	19
Understanding the different applications	19
Activating the home screen applications	20
Finding information about the home screen applications	20
Setting up Forms and Favorites	20
Setting up Card Copy	21
Using MyShortcut	22
Setting up Multi Send	22
Setting up Scan to Network	23
Setting up Remote Operator Panel	24
Exporting and importing a configuration	24
Additional printer setup	26
Installing internal options	26
Available internal options	26
Accessing the controller board	27
Installing a memory card	29
Installing an optional card	31
Installing hardware options	33
Order of installation	33
Installing an optional tray	33
Attaching cables	35
Setting up the printer software	37
Installing the printer software	37
Updating available options in the printer driver	37
Networking	38
Preparing to set up the printer on an Ethernet network	38
Installing the printer on an Ethernet network	39
Preparing to set up the printer on a wireless network	40
Connecting the printer using the Wireless Setup Wizard	41
Connecting the printer to a wireless network using Wi-Fi Protected Setup	41
Connecting the printer to a wireless network using the Embedded Web Server	42
Verifying printer setup	43
Printing a menu settings page	43
Printing a network setup page	43
Loading paper and specialty media	44
Setting the paper size and type	44
Configuring Universal paper settings	44
Loading the 250- and 550-sheet tray	44
Loading the manual feeder	47
Loading the 650-sheet duo tray	48
Loading the multipurpose feeder	49
Linking and unlinking trays	51
Linking and unlinking trays	51
Creating a custom name for a paper type	52
Assigning a custom paper type	53
Configuring a custom name	53
Paper and specialty media guide	54
Using specialty media	54
Tips on using letterhead	54
Tips on using transparencies	55
Tips on using envelopes	56
Tips on using labels	56
Tips on using card stock	57
Paper guidelines	57
Paper characteristics	57
Unacceptable paper	58
Selecting paper	58
Selecting preprinted forms and letterhead	59
Using recycled paper and other office papers	59
Storing paper	59
Supported paper sizes, types, and weights	60
Supported paper sizes	60
Supported paper types and weights	62
Printing	64
Printing forms	64
Printing a document	64
Printing a document	64
Printing in black and white	64
Adjusting toner darkness	65
Using Max Speed and Max Yield	65
Printing from a flash drive	66
Printing from a flash drive	66
Supported flash drives and file types	67
Printing confidential and other held jobs	68
Storing print jobs in the printer	68
Printing confidential and other held jobs	69
Modifying confidential print settings	69
Printing information pages	70
Printing a font sample list	70
Printing a directory list	70
Canceling a print job	70
Canceling a print job from the printer control panel	70
Canceling a print job from the computer	71
Copying	72
Making copies	72
Making a quick copy	72
Copying using the ADF	72
Copying using the scanner glass	73
Copying photos	73
Copying on specialty media	73
Copying on transparencies	73
Copying on letterhead	74
Creating a copy shortcut using the printer control panel	74
Customizing copy settings	74
Copying to a different size	74
Making copies using paper from a selected tray	75
Copying different paper sizes	75
Copying on both sides of the paper (duplexing)	76
Reducing or enlarging copies	76
Adjusting copy quality	77
Collating copies	78
Placing separator sheets between copies	78
Copying multiple pages onto a single sheet	79
Placing information on copies	79
Placing a header or footer on pages	79
Placing an overlay message on each page	80
Canceling a copy job	80
Canceling a copy job while the original document is in the ADF	80
Canceling a copy job while copying pages using the scanner glass	80
Canceling a copy job while pages are being printed	80
Understanding the copy options	81
Copy from	81
Copy to	81
Scale	81
Darkness	81
Sides (Duplex)	81
Collate	81
Copies	81
Content	82
Color	82
Advanced Duplex	82
Save As Shortcut	82
Margin Shift	82
Edge Erase	82
Overlay	83
Cover Page Setup	83
Separator Sheets	83
Header/Footer	83
Paper Saver	83
Advanced Imaging	83
Create Booklet	83
Custom Job	83
E-mailing	84
Setting up the printer to e-mail	84
Setting up the e-mail function	84
Creating an e-mail shortcut	84
Creating an e-mail shortcut using the Embedded Web Server	84
Creating an e-mail shortcut using the printer control panel	85
E-mailing a document	85
Sending an e-mail using the printer control panel	85
Sending an e-mail using a shortcut number	86
Sending an e-mail using the address book	86
Customizing e-mail settings	87
Adding e-mail subject and message information	87
Changing the output file type	87
Canceling an e-mail	88
Understanding the e-mail options	88
Recipient(s)	88
Subject	88
Message	88
File Name	88
Save As Shortcut	88
Original Size	88
Darkness	89
Resolution	89
Color	89
Send As	89
Content	89
Page Setup	90
Custom Job	90
Scan Preview	90
Transmission Log	90
Edge Erase	90
Advanced Imaging	90
Faxing	91
Setting up the printer to fax	91
Initial fax setup	92
Choosing a fax connection	93
Scenario 1: Standard telephone line	93
Scenario 2: Digital Subscriber Line (DSL)	97
Scenario 3: VoIP telephone service	98
Scenario 4: Digital telephone service through a cable provider	99
Scenario 5: Countries or regions with different telephone wall jacks and plugs	100
Connecting to a distinctive ring service	104
Setting the outgoing fax name and number	104
Setting the date and time	105
Configuring the printer to observe daylight saving time	105
Sending a fax	105
Sending a fax using the printer control panel	105
Sending a fax using the computer	106
Sending a fax using a shortcut number	106
Sending a fax using the address book	107
Sending a fax at a scheduled time	107
Creating shortcuts	108
Creating a fax destination shortcut using the Embedded Web Server	108
Creating a fax destination shortcut using the printer control panel	108
Customizing fax settings	108
Changing the fax resolution	108
Making a fax lighter or darker	109
Viewing a fax log	109
Blocking junk faxes	109
Canceling an outgoing fax	110
Canceling a fax while the original documents are still scanning	110
Canceling a fax after the original documents have been scanned to memory	110
Holding and forwarding faxes	110
Holding faxes	110
Forwarding a fax	111
Understanding the fax options	111
Darkness	111
Resolution	111
Color	112
Content	112
Page Setup	112
Transmission Log	112
Edge Erase	113
Custom Job	113
Scan Preview	113
Delayed Send	113
Advanced Imaging	113
Scanning	114
Using Scan to Network	114
Scanning to an FTP address	114
Creating shortcuts	114
Creating an FTP shortcut using the Embedded Web Server	114
Creating an FTP shortcut using the printer control panel	115
Scanning to an FTP address	115
Scanning to an FTP address using the printer control panel	115
Scanning to an FTP address using a shortcut number	115
Scanning to a computer or flash drive	116
Scanning to a computer using the Embedded Web Server	116
Setting up Scan to Computer	117
Scanning to a flash drive	118
Understanding the scan options	118
FTP Address	118
File Name	118
Save As Shortcut	118
Original Size	119
Darkness	119
Resolution	119
Color	119
Send As	119
Content	119
Page Setup	120
Transmission Log	120
Scan Preview	120
Edge Erase	120
Advanced Imaging	120
Custom Job	120
Understanding printer menus	121
Menus list	121
Supplies menu	122
Paper menu	123
Default Source menu	123
Paper Size/Type menu	123
Substitute Size menu	126
Paper Texture menu	126
Paper Weight menu	128
Paper Loading menu	129
Custom Types menu	131
Custom Names menu	131
Custom Scan Sizes menu	131
Universal Setup menu	132
Reports menu	132
Reports menu	132
Network/Ports	133
Active NIC menu	133
Standard Network or Network [x] menus	133
Reports menu	135
Network Card menu	135
TCP/IP menu	136
IPv6 menu	137
Wireless menu	137
AppleTalk menu	138
Standard USB menu	139
SMTP Setup menu	140
Security menu	142
Miscellaneous Security Settings menu	142
Confidential Print menu	142
Disk Wiping menu	143
Security Audit Log menu	144
Set Date and Time menu	144
Settings menu	145
General Settings menu	145
Copy Settings menu	154
Fax Settings menu	159
Fax Mode (Analog Fax Setup) menu	159
Fax Mode (Fax Server Setup) menu	167
E-mail Settings menu	169
FTP Settings menu	174
Flash Drive menu	178
Scan Settings menu	178
Print Settings menu	181
Print Settings	183
Setup menu	183
Finishing menu	184
Quality menu	186
Job Accounting menu	189
Utilities menu	190
XPS menu	191
PDF menu	191
PostScript menu	191
PCL Emul menu	192
HTML menu	195
Image menu	196
Help menu	196
Saving money and the environment	198
Saving paper and toner	198
Using recycled paper	198
Conserving supplies	198
Saving energy	199
Using Eco-Mode	199
Reducing printer noise	199
Adjusting Sleep mode	200
Using Hibernate Mode	201
Setting Hibernate Timeout	201
Using Schedule Power Modes	202
Adjusting the brightness of the display	202
Recycling	203
Recycling Lexmark products	203
Recycling Lexmark packaging	203
Returning Lexmark cartridges for reuse or recycling	203
Securing the printer	205
Using the security lock feature	205
Statement of Volatility	205
Erasing volatile memory	206
Erasing non-volatile memory	206
Erasing printer hard disk memory	207
Configuring printer hard disk encryption	207
Finding printer security information	208
Maintaining the printer	209
Storing supplies	209
Cleaning the printer parts	209
Cleaning the printer	209
Cleaning the scanner glass	210
Checking the status of parts and supplies	211
Checking the status of parts and supplies on the printer control panel	211
Checking the status of parts and supplies from the Embedded Web Server	211
Estimated number of remaining pages	211
Ordering supplies	212
Using genuine Lexmark parts and supplies	212
Ordering toner cartridges	212
Ordering imaging kits	213
Ordering a maintenance kit	213
Ordering a waste toner bottle	214
Replacing supplies	214
Replacing the waste toner bottle	214
Replacing a black and color imaging kit	218
Replacing toner cartridges	225
Replacing a developer unit	227
Moving the printer	234
Before moving the printer	234
Moving the printer to another location	234
Shipping the printer	234
Managing the printer	235
Finding advanced networking and administrator information	235
Checking the virtual display	235
Setting up e-mail alerts	235
Viewing reports	235
Configuring supply notifications from the Embedded Web Server	236
Modifying confidential print settings	237
Copying printer settings to other printers	237
Restoring factory default settings	237
Clearing jams	239
Avoiding jams	239
Understanding jam messages and locations	240
[x]-page jam, clear standard bin [203.xx]	241
[x]-page jam, open front door to clear fuser [202.xx]	244
[x]-page jam, open front door [20y.xx]	247
[x]-page jam, open front door to clear duplex [23y.xx]	248
[x]-page jam, open tray [x] [24y.xx]	249
[x]-page jam, clear manual feeder [251.xx]	251
[x]-page jam, clear multipurpose feeder [250.xx]	251
[x]-page jam, open automatic feeder top cover. [28y.xx]	253
Troubleshooting	255
Understanding the printer messages	255
Adjusting color	255
Change [paper source] to [custom type name]	255
Change [paper source] to [custom string]	255
Change [paper source] to [paper type] [paper size]	255
Close door	255
Close flatbed cover and load originals if restarting job [2yy.xx]	256
[Color] cartridge low [88.xy]	256
[Color] cartridge nearly low [88.xy]	256
[Color] cartridge very low, [x] estimated pages remain [88.xy]	256
Complex page, some data may not have printed [39]	256
Configuration change, some held jobs were not restored [57]	256
Defective flash detected [51]	257
Disk full [62]	257
Disk must be formatted for use in this device	257
Error reading USB drive. Remove USB.	257
Error reading USB hub. Remove hub.	257
Incompatible tray [x] [59]	257
Incorrect paper size, open [paper source] [34]	258
Insert Tray [x]	258
Insufficient memory for Flash Memory Defragment operation [37]	258
Insufficient memory, some Held Jobs were deleted [37]	258
Insufficient memory to collate job [37]	258
Insufficient memory to support Resource Save feature [35]	258
Insufficient memory, some held jobs will not be restored [37]	259
Load [paper source] with [custom type name]	259
Load [paper source] with [custom string]	259
Load [paper source] with [paper size]	259
Load [paper source] with [paper type] [paper size]	260
Load Manual Feeder with [custom string]	260
Load Manual Feeder with [custom type name]	260
Load Manual Feeder with [paper size]	260
Load Manual Feeder with [paper type] [paper size]	260
Maintenance kit low [80.xy]	261
Maintenance kit nearly low [80.xy]	261
Maintenance kit very low, [x] estimated pages remain [80.xy]	261
Memory full [38]	261
Network [x] software error [54]	261
Not enough free space in flash memory for resources [52]	261
Non-Lexmark [color] [supply type], see User's Guide [33.xy]	262
Reinstall missing or unresponsive [color] cartridge [31.xy]	262
Reinstall missing or unresponsive [type] imaging kit [31.xy]	262
Reload printed pages in Tray [x]	263
Remove packaging material, [area name]	263
Remove paper from standard output bin	263
Replace [color] cartridge, 0 estimated pages remain [88.xy]	263
Replace [color] cartridge, printer region mismatch [42.xy]	263
Replace [type] imaging kit, 0 estimated pages remain [84.xy]	263
Replace all originals if restarting job.	264
Remove defective disk [61]	264
Replace defective [color] cartridge [31.xy]	264
Replace defective [type] imaging kit [31.xy]	264
Replace jammed originals if restarting job.	264
Replace maintenance kit, 0 estimated pages remain [80.xy]	265
Replace missing [color] cartridge [31.xy]	265
Replace missing [type] imaging kit [31.xy]	265
Replace missing waste toner bottle [82.xy]	265
Replace unsupported [color] cartridge [32.xy]	265
Replace unsupported [type] imaging kit [32.xy]	265
Replace waste toner bottle [82.xy]	265
Restore held jobs?	266
Scanner automatic feeder cover open	266
Scanner disabled by admin [840.01]	266
Scanner disabled. Contact system administrator if problem persists. [840.02]	266
Scanner jam, remove all originals from the scanner [2yy.xx]	266
Scanner jam, remove jammed originals from the scanner [2yy.xx]	266
Some held jobs were not restored	266
SMTP server not set up. Contact system administrator.	266
Standard network software error [54]	267
Standard USB port disabled [56]	267
Supply needed to complete job	267
Too many flash options installed [58]	267
Too many trays attached [58]	267
[Type] imaging kit low [84.xy]	268
[Type] imaging kit nearly low [84.xy]	268
[Type] imaging kit very low, [x] estimated pages remain [84.xy]	268
Unformatted flash detected [53]	268
Waste toner bottle nearly full [82.xy]	268
Weblink server not set up. Contact system administrator.	268
Solving printer problems	269
Basic printer problems	269
The printer is not responding	269
Printer display is blank	271
Option problems	271
Cannot detect internal option	271
Cannot detect memory card	272
Tray problems	272
Paper feed problems	273
Jammed pages are not reprinted	273
Paper frequently jams	274
Paper jam message remains after jam is cleared	274
Solving print problems	275
Printing problems	275
Confidential and other held jobs do not print	275
Error message about reading the flash drive appears	276
Incorrect characters print	276
Job prints from the wrong tray or on the wrong paper	277
Large jobs do not collate	277
Multiple-language PDF files do not print	278
Printing slows down	278
Print jobs do not print	279
Print job takes longer than expected	280
Tray linking does not work	281
Unexpected page breaks occur	281
Print quality problems	282
Characters have jagged or uneven edges	282
Clipped pages or images	282
Gray background on prints	283
Horizontal voids appear on prints	284
Incorrect margins on prints	285
Paper curl	286
Print irregularities	287
Print is too dark	288
Print is too light	289
Printer is printing blank pages	290
Printer is printing solid black pages	291
Repeating defects appear on prints	292
Shadow images appear on prints	292
Skewed print	293