Lexmark CX410 User's Guide - Page 308

Troubleshooting 308 Action Yes No Step 7 Check for a dial tone. Did you hear a dial tone? Go to step 8. • Try calling the fax number to make sure that it is working properly. • If the telephone line is being used by another device, then wait until the other device is finished before sending a fax. • If you are using the On Hook Dial feature, then turn up the volume to check if you hear a dial tone. Step 8 The problem is solved. Temporarily disconnect other equipment (such as answering machines, computers with modems, or telephone line splitters) between the printer and the telephone line, and then try sending or receiving a fax. Go to step 9. Can you send or receive a fax? Step 9 a Temporarily disable call waiting. Contact your telephone company to obtain the keypad sequence for temporarily disabling call waiting. b Try sending or receiving a fax. The problem is solved. Go to step 10. Can you send or receive a fax? Step 10 The problem is solved. Go to step 11. a Temporarily disable voice mail service. For more information, contact your telephone company. Note: If you want to use both voice mail and the printer, then consider adding a second telephone line for the printer. b Try sending or receiving a fax. Can you send or receive a fax? Step 11 Scan the original document one page at a time. a Dial the fax number. b Scan the document one page at a time. The problem is solved. Contact customer support. Can you send or receive a fax?