Lexmark CX410 User's Guide - Page 315
Partial document or photo scans, Cannot scan from a computer, Step 6
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Troubleshooting 315 Action Yes Step 6 Go to step 7. Check the scan settings. From the Scan screen, make sure the Content Type and Content Source settings are correct for the document being scanned. Are the Content Type and Content Source settings correct for the document being scanned? Step 7 Increase the scan resolution settings for a higher‑quality output. Problem solved. Did the increased resolution produce a higher‑quality output? No Change the Content Type and Content Source settings to match the document being scanned. Contact customer support. Partial document or photo scans Action Yes Check the placement of the document or photo. Contact customer Make sure the document or photo is loaded facedown on the scanner support. glass in the upper left corner. Is the document or photo loaded correctly? No Load the document or photo facedown on the scanner glass in the upper left corner. Cannot scan from a computer Action Yes Step 1 Go to step 3. Make sure the printer is turned on and that Ready appears on the printer display before scanning a job. Does Ready appear before scanning the job? Step 2 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. Clear the error message. Is there an error message on the printer display? Step 3 Contact customer Check the cable connections between the printer and the print server to support. make sure they are secure. For more information, see the setup documentation that came with the printer. Are the cable connections between the printer and the print server secure? No Go to step 2. Go to step 3. Tighten the cable connections.
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