Lexmark CX410 User's Guide - Page 314

Troubleshooting 314 Scanning takes too long or freezes the computer Action Step 1 Check if other applications are interfering with the scan. Close all applications that are not being used. Yes Go to step 2. Does scanning still take too long or freeze the computer? Step 2 Select a lower scan resolution. Contact customer support. Does scanning still take too long or freeze the computer? No The problem is solved. The problem is solved. Poor scanned image quality Action Step 1 Check if an error message appears on the display. Yes Clear the error message. Is there an error message on the printer display? Step 2 Check the quality of the original document. Go to step 3. Is the quality of the original document satisfactory? Step 3 Clean the scanner glass and the ADF glass using a clean, lint‑free cloth dampened with water. Go to step 4. Is the scanner glass clean? Step 4 Go to step 5. Check the placement of the document or photo. Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner. Is the document or photo loaded correctly? Step 5 Send a print job, and then check for print quality problems. • From the General Settings menu, adjust the Eco‑Mode settings. • From the Copy menu, adjust the Darkness setting. • When the print becomes faded, replace the toner cartridge. Go to step 6. Is the print quality satisfactory? No Go to step 2. Increase the scan resolution settings for a higher‑quality output. See "Cleaning the scanner glass" on page 210. Place the document or photo facedown on the scanner glass in the upper left corner. See "Print quality problems" on page 282.