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Lexmark Pro5500t Quick Reference - Page 45

Printer is busy or does not respond, Make sure the printer is not in Sleep mode

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Troubleshooting 2 Load plain, unmarked paper. 3 From the home screen, touch > More Options > Deep Clean Printhead. 4 Select an option, and then wait until the printer is ready. 5 From the home screen, touch An alignment page prints. > More Options > Align Printer. Note: Do not remove the alignment page until printing is finished. Printer is busy or does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE PRINTER IS NOT IN SLEEP MODE If the power light is blinking on and off slowly, then the printer is in Sleep mode. Press to wake up the printer. If the printer will not come out of Sleep mode, then reset the power: 1 Unplug the power cord from the wall outlet, and then wait 10 seconds. 2 Insert the power cord into the wall outlet, and then turn on the printer. If this problem persists, then check our Web site for updates for your printer software or firmware. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer. Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer. 2 Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply. 3 After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet. 4 Turn on the printer. Cannot delete documents from the print queue If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and printer may not be communicating. RESTART THE COMPUTER AND TRY AGAIN 45 REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with . Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port. MAKE SURE THE USB PORT IS ENABLED IN WINDOWS 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type devmgmt.msc. 3 Press Enter, or click OK. The Device Manager opens. 4 Click the plus sign (+) beside Universal Serial Bus controllers. If USB Host Controller and USB Root Hub are listed, then the USB port is enabled. For more information, see the computer documentation. REMOVE AND REINSTALL THE PRINTER SOFTWARE Fax troubleshooting • "Fax troubleshooting checklist" on page 46 • "Cannot send faxes" on page 46 • "Cannot receive faxes" on page 47 • "Cannot run the fax software" on page 47

Section	Page
Contents	3
About your printer	5
Finding information about the printer	5
Minimizing your printer's environmental impact	5
Printer models	6
Printer features	6
Setting up the printer	6
Understanding the parts of the printer	12
Using the printer control panel	14
Understanding the home screen	15
Navigating menus using the touch screen	16
Using memory cards and flash drives	16
Using a memory card or flash drive with the printer	16
Supported memory cards and file types	17
Ordering and replacing supplies	18
Ordering ink cartridges	18
Replacing ink cartridges	18
Maintaining ink cartridges	19
Aligning the printhead	19
Cleaning the printhead nozzles	19
Using the printer software	20
Minimum system requirements	20
Installing the printer software	20
Using the Windows printer software	20
Using the Macintosh printer software	21
Printing	23
Printing a document	23
Printing on both sides of the paper (duplexing) automatically	23
Printing photos using the printer control panel	24
Canceling print jobs	24
Copying	25
Tips for copying	25
Making copies	25
Making a duplex copy automatically	25
Canceling copy jobs	25
Scanning	26
Tips for scanning	26
Scanning to a local computer	26
Scanning to a flash drive or memory card	26
Scanning directly to e-mail using the printer software	26
Scanning to a PDF	27
Canceling scan jobs	27
E-mailing	28
Sending e-mail	28
Tips for e-mailing	28
Scanning a document or photo to e-mail	28
Canceling an e-mail	28
Setting up the printer to fax	29
Step 1: Connect the printer to the telephone line	29
Scenario 1: Standard telephone line	29
Scenario 2: Digital Subscriber Line (DSL)	31
Scenario 3: VoIP telephone service	31
Scenario 4: Digital telephone service through a cable provider	32
Scenario 5: Country- or region-specific setup	33
Step 2: Check the dial tone	36
Step 3: Set your fax name and fax number	36
Step 4: Set the printer to receive faxes automatically or manually	36
Step 5: Set the number of rings	37
Step 6: Create a contact list	37
Faxing	38
Sending faxes	38
Tips for sending faxes	38
Sending faxes using the printer control panel	38
Sending faxes using the computer	38
Receiving faxes	38
Tips for receiving faxes	38
Receiving faxes automatically	39
Receiving faxes manually	39
Wireless networking	40
Information you will need to set up the printer on a wireless network	40
Installing the printer on a wireless network	40
What is Wi-Fi Protected Setup?	40
Configuring Wi-Fi Protected Setup manually	41
Use the Push Button Configuration (PBC) method	41
Use the Personal Identification Number (PIN) method	41
Choose another configuration method	41
Using SmartSolutions	42
What is SmartSolutions?	42
Troubleshooting	43
Before you troubleshoot	43
If Troubleshooting does not solve your problem	43
Setup troubleshooting	43
Installation screen did not appear during installation	43
Launch the printer CD manually	43
Incorrect language appears on the display	43
Change the language using the printer menus	43
Software did not install	43
Make sure that your computer meets the minimum system requirements	43
Temporarily disable security programs in Windows before installing the software	43
Check the USB connection	44
Reconnect the printer power supply	44
Print job does not print or is missing pages	44
Make sure the ink cartridges are inserted correctly	44
Select your printer from the Print dialog before sending the print job	44
Make sure the print job is not paused	44
Make sure your printer is set as the default printer	44
Reconnect the printer power supply	44
Remove and reconnect the USB cable connected to your printer	44
Check the USB connection	44
Remove and reinstall the printer software	44
Printer is printing blank pages	44
Reinstall the ink cartridges and deep clean and align the printhead	44
Printer is busy or does not respond	45
Make sure the printer is not in Sleep mode	45
Reconnect the printer power supply	45
Cannot delete documents from the print queue	45
Restart the computer and try again	45
Remove and reconnect the USB cable connected to your printer	45
Cannot print through USB	45
Check the USB connection	45
Make sure the USB port is enabled in Windows	45
Remove and reinstall the printer software	45
Fax troubleshooting	45
Fax troubleshooting checklist	46
Cannot send faxes	46
Make sure to enter your user information in the printer	46
Reduce the transmission speed of the fax modem	46
Enable error correction	46
Enable automatic fax conversion	46
Make sure that the Dial Prefix setting is correct	46
Cannot receive faxes	47
Make sure that you have configured the correct settings for your setup	47
Make sure that the printer is connected to an analog port	47
Make sure to free up printer memory	47
Make sure that Fax Forwarding is disabled	47
Increase the ringer volume	47
Make sure that you have the correct manual answer code	47
Cannot run the fax software	47
Make sure a fax driver is installed	47
Make sure the printer is connected to a telephone line	47
Network troubleshooting	47
Wireless troubleshooting checklist	47
Printing a network setup page	48
Locating IP addresses	48
Cannot print over wireless network	48
Turn the access point (wireless router) off and then back on	48
Disconnect from VPN session	48
Make sure Demo Mode is turned off	48
Check your WEP key or WPA passphrase	48
Check if your access point has an association/registration button	48
Move your access point away from other electronic devices	49
Move the computer and/or printer closer to the access point	49
Check the wireless signal quality	49
Check your advanced security settings	49
Make sure your computer is connected to your access point	49
Make sure that your computer and printer are connected to the same wireless network	49
Make sure your OS is compatible with wireless printing through AirPort	50
“Communication not available” message displays when printing wirelessly	50
Make sure your computer and printer have valid IP addresses for the network	50
Make sure the wireless port is selected	50
Make sure bidirectional communication is enabled	51
Notices	52
Edition notice	52
UNITED STATES GOVERNMENT RIGHTS	52
Trademarks	52
Federal Communications Commission (FCC) compliance information statement	52
Federal Communications Commission (FCC) compliance information statement	52

Match case Limit results 1 per page

Load plain, unmarked paper.

From the home screen, touch

More Options

Deep Clean Printhead

Select an option, and then wait until the printer is ready.

From the home screen, touch

More Options

Align Printer

An alignment page prints.

Note:

Do not remove the alignment page until printing is finished.

Printer is busy or does not respond

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the

following:

AKE

SURE

THE

PRINTER

NOT

LEEP

MODE

If the power light is blinking on and off slowly, then the printer is in Sleep mode. Press

to wake up

the printer.

If the printer will not come out of Sleep mode, then reset the power:

Unplug the power cord from the wall outlet, and then wait 10 seconds.

Insert the power cord into the wall outlet, and then turn on the printer.

If this problem persists, then check our Web site for updates for your printer software or firmware.

ECONNECT

THE

PRINTER

POWER

SUPPLY

Turn off the printer.

Note:

Make sure the printer is not in Sleep mode. Press and hold

for three seconds to turn off

the printer.

Unplug the power cord from the wall outlet, and then pull out the power cord from the power

supply.

After one minute, reconnect the power cord into the power supply, and then plug the power cord

into the wall outlet.

Turn on the printer.

Cannot delete documents from the print queue

If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the

computer and printer may not be communicating.

ESTART

THE

COMPUTER

AND

TRY

AGAIN

EMOVE

AND

RECONNECT

THE

USB

CABLE

CONNECTED

YOUR

PRINTER

Cannot print through USB

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the

following:

HECK

THE

USB

CONNECTION

Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

Firmly plug the square end of the USB cable into the back of the printer.

Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with

Note:

If you continue to have problems, then try another USB port on the computer. You may have

connected to a defective port.

AKE

SURE

THE

USB

PORT

ENABLED

INDOWS

Click

, or click

Start

and then click

Run

In the Start Search or Run box, type

devmgmt.msc

Press

Enter

, or click

The Device Manager opens.

Click the plus sign (

) beside Universal Serial Bus controllers.

If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.

For more information, see the computer documentation.

EMOVE

AND

REINSTALL

THE

PRINTER

SOFTWARE

Fax troubleshooting

•

“Fax troubleshooting checklist” on page 46

•

“Cannot send faxes” on page 46

•

“Cannot receive faxes” on page 47

•

“Cannot run the fax software” on page 47

Troubleshooting