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Lexmark X264 User's Guide - Page 210

Contacting Customer Support

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Troubleshooting 210 Contacting Customer Support When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. For more information, see the label on the inside of the front door of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call (1‑800‑539‑6275). For other countries/regions, visit the Lexmark Web site at www.lexmark.com.

Section	Page
Contents	2
Safety information	6
Learning about the printer	8
Thank you for choosing this printer!	8
Finding information about the printer	8
Selecting a location for the printer	9
Printer configurations	10
Basic functions of the scanner	13
Understanding the ADF and scanner glass	14
Understanding the printer control panel	15
Additional printer setup	19
Installing internal options	19
Installing a flash memory card	19
Installing hardware options	21
Installing a 250- or 550-sheet drawer	21
Attaching cables	22
Verifying printer setup	23
Printing a menu settings page	24
Printing a network setup page	24
Setting up the printer software	24
Installing printer software	24
Updating available options in the printer driver	25
Setting up wireless printing	26
Information you will need to set up the printer on a wireless network	26
Installing the printer on a wireless network (Windows)	27
Installing the printer on a wireless network (Macintosh)	28
Installing the printer on a wired network	31
Minimizing your printer's environmental impact	34
Saving paper and toner	34
Using recycled paper	34
Conserving supplies	34
Saving energy	35
Using Eco-Mode	35
Adjusting Power Saver using the printer control panel	36
Adjusting Power Saver using the Embedded Web Server	36
Recycling	36
Recycling Lexmark products	37
Recycling Lexmark packaging	37
Returning Lexmark cartridges for reuse or recycling	37
Reducing printer noise	37
Loading paper and specialty media	39
Setting the Paper Size and Paper Type	39
Configuring Universal paper settings	39
Avoiding jams	40
Loading trays	41
Using a multipurpose or manual feeder	45
Using the multipurpose feeder	45
Using the manual feeder	49
Paper capacities	50
Linking and unlinking trays	51
Linking trays	51
Unlinking trays	51
Assigning a Custom Type <x> name	51
Changing a Custom Type <x> name	52
Paper and specialty media guidelines	53
Paper guidelines	53
Paper characteristics	53
Unacceptable paper	54
Selecting paper	54
Selecting preprinted forms and letterhead	54
Using recycled paper and other office papers	55
Storing paper	55
Supported paper sizes, types, and weights	56
Paper types and weights supported by the printer	56
Paper sizes supported by the printer	57
Printing	59
Printing a document	59
Printing from a flash drive	59
Printing on both sides of the paper (duplexing)	61
Printing specialty documents	61
Tips on using letterhead	61
Tips on using transparencies	62
Tips on using envelopes	63
Tips on using labels	63
Tips on using card stock	64
Printing information pages	65
Printing a font sample list	65
Printing a directory list	65
Printing the print quality test pages	65
Canceling a print job	66
Canceling a print job from the printer control panel	66
Canceling a print job from the computer	66
Copying	68
Making copies	68
Making a quick copy	68
Copying using the ADF	68
Copying using the scanner glass	69
Copying photos	69
Copying on specialty media	69
Copying to transparencies	69
Copying to letterhead	70
Customizing copy settings	70
Copying from one size to another	70
Making copies using paper from a selected tray	71
Copying on both sides of the paper (duplexing)	71
Reducing or enlarging copies	72
Making a copy lighter or darker	72
Adjusting copy quality	73
Collating copies	73
Placing separator sheets between copies	74
Copying multiple pages onto a single sheet	74
Pausing the current print job to make copies	75
Placing an overlay message on each page	75
Canceling a copy job	76
Improving copy quality	76
E-mailing	77
Getting ready to e-mail	77
Setting up the e-mail function	77
Setting up the address book	78
Creating an e-mail shortcut using the Embedded Web Server	78
E-mailing a document	78
Sending an e-mail using the keypad	78
Sending an e-mail using a shortcut number	79
Sending an e-mail using the address book	80
Canceling an e-mail	80
Faxing	81
Getting the printer ready to fax	81
Initial fax setup	81
Choosing a fax connection	82
Connecting to an analog telephone line	83
Connecting to a DSL service	83
Connecting to a PBX or ISDN system	84
Connecting to a distinctive ring service	84
Connecting the printer and a telephone or answering machine to the same telephone line	85
Connecting to an adapter for your country or region	86
Connecting to a computer with a modem	90
Setting the outgoing fax name and number	92
Setting the date and time	92
Turning daylight saving time on or off	93
Sending a fax	93
Sending a fax using the printer control panel	93
Getting ready to send a fax using the computer	94
Installing a PostScript driver	94
Sending a fax using the computer	95
Creating shortcuts	96
Creating a fax destination shortcut using the Embedded Web Server	96
Creating a fax destination shortcut using the printer control panel	97
Using shortcuts and the address book	97
Using fax shortcuts	97
Using the address book	98
Customizing fax settings	98
Changing the fax resolution	98
Printing incoming faxes on both sides of the paper (duplexing)	98
Making a fax lighter or darker	98
Sending a fax at a scheduled time	99
Forwarding a fax	99
Viewing a fax log	100
Blocking junk faxes	100
Canceling an outgoing fax	100
Understanding fax options	101
Original Size	101
Content	101
Sides (Duplex)	101
Resolution	101
Darkness	101
Improving fax quality	102
Scanning to a computer or flash drive	103
Scanning to a computer	103
Scanning to a flash drive	104
Understanding the Scan Center features	104
Understanding scan profile options	105
Quick Setup	105
Format Type	105
Compression	105
Default Content	105
Color	105
JPEG Quality	105
Darkness	106
Resolution	106
Original Size	106
Orientation	106
Duplex	106
Advanced Imaging	106
Improving scan quality	106
Understanding printer menus	108
Menus list	108
Paper menu	108
Default Source menu	108
Size/Type menu	109
Configure MP menu	111
Paper Texture menu	111
Paper Weight menu	112
Paper Loading menu	112
Custom Types menu	113
Custom Scan Sizes menu	114
Universal Setup menu	114
Reports menu	115
Reports menu	115
Network/Ports menu	116
Active NIC menu	116
Network menu	116
Network Reports menu	117
Network Card menu	118
TCP/IP menu	118
IPv6 menu	119
Wireless menu	119
AppleTalk menu	120
USB menu	121
Settings menu	122
General Settings menu	122
Copy Settings menu	125
Fax Settings menu	127
Flash Drive menu	132
Flash Drive menu	132
Print Settings	135
Setup menu	135
Finishing menu	136
Quality menu	138
Utilities menu	139
PDF menu	140
PostScript menu	140
PCL Emul menu	141
Image menu	143
Set Date and Time	143
Maintaining the printer	146
Cleaning the exterior of the printer	146
Cleaning the scanner glass	146
Cleaning the ADF separator rollers	147
Storing supplies	148
Checking the status of supplies from a network computer	148
Moving the printer to another location	149
Shipping the printer	149
Ordering supplies	150
Ordering toner cartridges	150
Ordering a photoconductor kit	150
Ordering ADF replacement parts	151
Replacing supplies	151
Replacing the toner cartridge	151
Replacing the photoconductor kit	153
Administrative support	157
Finding advanced networking and administrator information	157
Restoring the factory default settings	157
Using the Embedded Web Server	157
Viewing reports	158
Checking the device status	158
Restricting access to printer menus	158
Setting up e-mail alerts	159
Configuring supply notifications	159
Copying printer settings to other printers	159
Clearing jams	161
Clearing jams	161
Understanding jam messages and locations	161
200-201 paper jams	162
202 paper jam	164
231 paper jam	166
233 paper jam	167
234 paper jam	168
235 paper jam	168
242 paper jam	169
251 paper jam	170
290–294 paper jams	171
Troubleshooting	176
Solving basic printer problems	176
Printer control panel display is blank or displays only diamonds	176
Understanding printer messages	176
Answering	176
Call complete	176
Close front door	176
Defragmenting Flash DO NOT POWER OFF	176
DO NOT TOUCH Reading flash data DO NOT POWER OFF	177
Fax failed	177
Fax Station Name not set up	177
Fax Station Number not set up	177
Formatting Flash DO NOT POWER OFF	177
Hex Trace	177
Invalid Engine Code	177
Invalid Network Code	178
Line busy	178
Load manual feeder with <x>	178
Load <src> with <x>	178
Memory full, cannot send faxes	178
Network/Network <x>	178
No analog phone line	178
No answer	178
No dial tone	179
Power Saver	179
Programming Engine Code DO NOT POWER OFF	179
Programming flash DO NOT POWER OFF	179
Programming System Code DO NOT POWER OFF	179
Queued for sending	179
Remove packaging material, check <x>	179
Remove paper from standard output bin	179
Scanner ADF Cover Open	179
Scanner Jam Access Cover Open	180
Toner is low	180
Unsupported USB device, please remove	180
Unsupported USB hub, please remove	180
USB/USB <x>	180
Waiting	180
Waiting for redial	180
31.yy Replace defective or missing cartridge	180
34 Short paper	180
35 Insufficient memory to support Resource Save feature	181
37 Insufficient memory for Flash Memory Defragment operation	181
37 Insufficient memory to collate job	181
38 Memory full	181
39 Complex page, some data may not have printed	181
51 Defective flash detected	181
52 Not enough free space in flash memory for resources	182
53 Unformatted flash detected	182
54 Network <x> software error	182
54 Standard network software error	182
56 Standard USB port disabled	182
58 Too many flash options installed	182
58 Too many trays attached	183
84 PC Kit life warning	183
84 Replace PC Kit	183
88.yy Cartridge is low	183
200.yy Paper jam	183
201.yy Paper jam	184
202.yy Paper jam	184
231.yy Paper jam	184
233.yy Paper jam	184
234.yy Paper jam	185
235.yy Paper jam	185
24x.yy Paper jam	185
251.yy Paper jam	185
290–292 ADF Scanning Jams	186
293 Paper Missing	186
293.02 Flatbed Cover Open	186
294 ADF Jam	186
840.01 Scanner Disabled	186
840.02 Scanner Auto Disabled	187
Solving printing problems	187
Jobs do not print	187
Make sure the printer is ready to print	187
Check to see if the standard exit bin is full	187
Check to see if the paper tray is empty	187
Make sure the correct printer software is installed	187
Make sure the internal print server is installed properly and working	187
Make sure you are using a recommended printer cable	188
Make sure printer cables are securely connected	188
Multiple-language PDFs do not print	188
Job takes longer than expected to print	188
Reduce the complexity of the print job	188
Change the Page Protect setting to Off	188
Change environmental settings	188
Job prints from the wrong tray or on the wrong paper	189
Check the Paper Type setting	189
Incorrect characters print	189
Tray linking does not work	189
Load the same size and type of paper in each tray	189
Make sure the Paper Size and Paper Type settings are the same for each tray	189
Large jobs do not collate	189
Make sure Collate is set to On	189
Reduce the complexity of the print job	189
Unexpected page breaks occur	189
Solving copy problems	190
Copier does not respond	190
Check the display for error messages	190
Check the power	190
Scanner unit does not close	190
Poor copy quality	190
Check the display for error messages	191
The toner may be low	191
The scanner glass may be dirty	191
The copy is too light or too dark	191
Check the quality of the original document	191
Check the document placement	191
Unwanted toner is in the background	191
Patterns (moiré) appear in the output	191
Text is light or disappearing	192
The output appears washed out or overexposed	192
The print is skewed	192
Partial document or photo copies	192
Check the document placement	192
Check the Paper Size setting	192
Unable to pause print job to make copies	192
Solving scanner problems	192
Checking an unresponsive scanner	192
Scan was not successful	193
Check the cable connections	193
An error may have occurred in the program	193
Scanning takes too long or freezes the computer	193
Other software programs may be interfering with scanning	193
The scan resolution may be set too high	193
Poor scanned image quality	193
Check the display for error messages	193
The scanner glass may be dirty	193
Adjust the scan resolution	193
Check the quality of the original document	193
Check the document placement	194
Partial document or photo scans	194
Check the document placement	194
Check the paper size setting	194
Cannot scan from a computer	194
Check the display for error messages	194
Check the power	194
Check the cable connections	194
Solving fax problems	194
Caller ID is not shown	194
Cannot send or receive a fax	195
Check the display for error messages	195
Check the power	195
Check the printer connections	195
Check the telephone wall jack	195
Review this digital phone service checklist	195
Check for a dial tone	195
Temporarily disconnect other equipment	196
Check for jams	196
Temporarily disable Call Waiting	196
Voice Mail service may be interfering with the fax transmission	196
The printer memory may be full	196
Can send but not receive faxes	196
Check to see if the paper tray is empty	196
Check the ring count delay settings	196
The toner may be low	197
Can receive but not send faxes	197
Make sure the printer is in Fax mode	197
Make sure the document is loaded properly	197
Make sure the shortcut number is set up properly	197
Received fax has poor print quality	197
Re-send the document	197
The toner may be low	197
Make sure the fax transmission speed is not set too high	197
Solving option problems	198
Option does not operate correctly or quits after it is installed	198
Reset the printer	198
Check to see if the option is connected to the printer	198
Make sure the option is installed	198
Make sure the option is selected	198
Drawers	198
Make sure the paper is loaded correctly	198
Reset the printer	199
Flash memory card	199
Solving paper feed problems	199
Paper frequently jams	199
Check the paper	199
Make sure there is not too much paper in the tray or feeder	199
Check the guides	199
The paper absorbed moisture due to high humidity	199
Paper jam message remains after jam is cleared	199
Page that jammed does not reprint after you clear the jam	199
Solving print quality problems	200
Isolating print quality problems	200
Blank pages	200
Packing material may be on the toner cartridge	200
The toner may be low	200
Characters have jagged or uneven edges	201
Check the print quality settings	201
Make sure downloaded fonts are supported	201
Clipped images	201
Check the guides	201
Check the paper size setting	201
Gray background	202
Ghost images	202
The photoconductor kit is defective	202
Check the Media Type setting	202
Incorrect margins	203
Check the guides	203
Check the Paper Size setting	203
Check the Page size setting	203
Paper curl	203
Check the Paper Type setting	203
The paper has absorbed moisture due to high humidity	203
Print is too dark	204
Check the darkness, brightness, and contrast settings	204
The paper has absorbed moisture due to high humidity	204
Check the paper	204
Check the Paper Type setting	204
The toner cartridge may be defective	204
Print is too light	205
Check the darkness, brightness, and contrast settings	205
The paper has absorbed moisture due to high humidity	205
Check the paper	205
Check the Paper Type setting	205
The toner is low	205
The toner cartridge may be defective	205
Skewed print	206
Check the paper guides	206
Check the paper	206
Toner fog or background shading appears on the page	206
The toner cartridge may be defective	206
There is toner in the paper path	206
Toner rubs off	206
Check the Paper Type setting	206
Check the Paper Texture setting	206
Toner specks	207
The toner cartridge may be defective	207
There is toner in the paper path	207
Transparency print quality is poor	207
Check the transparencies	207
Check the Paper Type setting	207
Streaked horizontal lines	207
The toner may smear when paper is fed from a specific source	207
The toner cartridge may be defective	208
Make sure the paper path is clear	208
There may be excess toner in the paper path	208
Streaked vertical lines	208
The toner may smear when paper is fed from a specific source	208
The toner cartridge is defective	208
Make sure the paper path is clear	208
There may be excess toner in the paper path	208
Solid black or white streaks appear on transparencies or paper	209
Make sure the fill pattern is correct	209
Check the paper type	209
Make sure the toner is distributed evenly in the toner cartridge	209
The toner cartridge may be defective or low on toner	209
Embedded Web Server does not open	209
Check the network connections	209