Motorola MZ505 User Manual - Page 60

MOTOROLA XOOM LIFE. POWERED. Menu At a glance Essentials Apps & updates Touch typing Web Photos & videos Music Chat Email Google eBooks™ Location Tips & tricks Contacts Wireless Connections management Security Troubleshooting Safety, Regulatory & Legal + More Support Back Next Safety, Regulatory & Legal Service & Repairs If you have questions or need assistance, we're here to help. Go to www.motorola.com/repair (United States) or www.motorola.com/support (Canada), where you can select from a number of customer care options. You can also contact the Motorola Customer Support Center at: 1-800-734-5870 (United States), 1-888-390-6456 (TTY/TDD United States for hearing impaired), or 1-800-461-4575 (Canada). How to Obtain Service or Other Information 1. Please access and review the online Customer Support section of Motorola's consumer website prior to requesting warranty service. 2. If the Product is still not functioning properly after making use of this resource, please contact the Warrantor listed at the Motorola website or the contact information for the corresponding location. 3. A representative of Motorola, or of a Motorola Authorized Repair Center, will help determine whether your Product requires service. You may be required to download, or otherwise obtain and accept software updates from Motorola or a Motorola Authorized Repair Center. You are responsible for any applicable carrier service fees incurred while obtaining the required downloads. Complying with the warranty process, repair instructions and accepting such software updates is required in order to receive additional warranty support. 4. If the software update does not fix the problem, you will receive instructions on how to ship the Product to a Motorola Authorized Repair Center or other entity. 5. To obtain warranty service, as permitted by applicable law, you are required to include: (a) a copy of your receipt, bill of sale or other comparable proof of purchase; (b) a written description of the problem; (c) the name of your service provider, if applicable; (d) your address and telephone number. In the event the Product is not covered by the Motorola Limited Warranty, Motorola will inform the consumer of the availability, price and other conditions applicable to the repair of the Product. ALL INFORMATION, DATA, SOFTWARE OR OTHER APPLICATIONS, INCLUDING BUT NOT LIMITED TO PERSONAL CONTACTS, ADDRESS BOOKS, PICTURES, MUSIC AND GAMES WILL BE ERASED DURING THE REPAIR PROCESS, AND CAN NOT BE REINSTALLED BY MOTOROLA. To avoid losing such information, data, software or other applications please create a back up before you deliver your Product for warranty service, and disable any security passwords. You will be responsible for reinstalling all such information, data, software, other applications and passwords. Your Product or a replacement Product will be returned to you as your Product was configured when originally purchased, subject to applicable software updates. Motorola may install operating system software updates as part of warranty service that may prevent the Product from reverting to an earlier version of the operating system software. Third party applications installed on the Product may not be compatible or work with the Product as a result of the operating system software update. Motorola and its Authorized Service Centers are not responsible for the loss of, or inability to use, such information, data, software or other applications. To obtain service or other information, please access and review the online Customer Support section of Motorola's consumer website at www.motorola.com. Limited Global Warranty Motorola Tablet Computer Note: Warranty This Limited Warranty is not applicable in Quebec, Canada. FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS LIMITED WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS. Who is Covered? This Limited Warranty extends only to the first consumer purchaser of the Product, and is not transferable. What Does this Limited Warranty Cover? Motorola's warranty obligations are limited to the terms and conditions set forth herein and are only available in the country where the Product was purchased. Subject to the exclusions contained below, Motorola warrants this Tablet Computer ("Product") against defects in materials and workmanship, under normal consumer use, for a period of ONE (1) YEAR from the date of retail purchase by the original end-user purchaser ("Warranty Period"). Products repaired or replaced under this Limited Warranty are covered for the balance of the original warranty period, or 90 days from the date of service, whichever is longer. Any upgrade to the original product will be covered only for the duration of the Warranty Period. This Limited Warranty applies only to new Products which are a) manufactured by or for Motorola as identified by the "Motorola" trademark, trade name, or logo legally affixed to them; b) purchased by consumers from an authorized reseller or distributor of Motorola Products; and c) accompanied by this written Limited Warranty. What Will Motorola Do? If a covered defect or damage arises and a valid warranty claim is received within the applicable Warranty Period, Motorola, at its sole option, unless otherwise required by applicable law, will either (1) repair, at no charge, the defect or damage using new, used or reconditioned/refurbished functionally equivalent replacement parts; or (2) exchange the Product with a replacement Product that is new or which has been reconditioned/refurbished or otherwise remanufactured from new or used parts and is functionally equivalent to the original Product; or (3) refund the purchase price of any Products covered by the terms and conditions of this Limited Warranty.