Sony KLV-21SG2 Operating Instructions - Page 72

Additional Information Additional Information Troubleshooting If, after reading the following instructions, you have additional questions related to the use of your Sony TV, please call one of the following numbers. Customers in the continental United States contact the Direct Response Center at: 1-800-222-SONY (7669) Customers in Canada contact the Customer Relations Center at: 1-877-899-SONY (7669) Self-diagnosis function Self-diagnosis function The TV is equipped with a self-diagnosis function. If there is a problem with your TV, the 1/ (Standby/Sleep) indicator on the front panel will flash repeatedly in red. Writing down the duration of flashes and interval between flashes helps you inform qualified Sony personnel of the TV's condition. 1/ (Standby/Sleep) indicator (flashing in red) 1 Measure how long the 1/ (Standby/Sleep) indicator flashes and stops flashing. For example, the indicator flashes for 2 seconds, stops flashing for 1 second, and flashes for 2 seconds. 2 Press I (power) on the TV to turn it off, and disconnect the power cord, then inform qualified Sony personnel or the Direct Response Center/ Customer Relations Center of how the indicator flashes (duration and interval). Trouble symptoms and remedies Problem No picture. Cannot receive any channels. Cannot receive upper channels (UHF) when using an antenna. TV is locked to one channel. Cannot receive any channels when using cable TV. Cannot receive or select channels. The TV turns off automatically. (The TV enters the standby mode.) Some video sources do not appear. 72 Possible remedies • Make sure the power cord is connected securely. • Turn on the power of the TV. • Check antenna/cable connections. • Set "Cable" to "Off" in the (Channel) menu (page 20). • Perform Auto Program to add receivable channels that are not presently in the TV's memory (page 20). • Perform Auto Program to add receivable channels that are not presently in the TV's memory (page 20). • Check your Channel Fix setting (page 21). • Perform Auto Program to add receivable channels that are not presently in the TV's memory (page 20). • Make sure "Cable" in the (Channel) menu is set to "On" (page 20). • Perform Auto Program to add receivable channels that are not presently in the TV's memory (page 20). • This TV automatically changes to the standby mode after displaying the message "TV will turn off soon" if it receives no broadcast or input signal through the connected equipment for 10 minutes. • Check that the Sleep timer is activated (page 50). • Check the connection between the optional video equipment and the TV. • Press TV/VIDEO on the remote control (page 28). • When you connect video equipment to both the VIDEO and the S VIDEO input jacks, make sure "Auto YC" in the (Setup) menu is set to "On" to view the S VIDEO input (page 12).