Sony KLV-21SG2 Operating Instructions - Page 73

Additional Information Problem Possible remedies Poor picture. Double images or ghosts. Only snow and noise appear on the screen. Dotted lines or stripes. No color. Color is not correct. Dark picture. The picture is too bright. Picture (stripe) noise. • Check antenna/cable connections. • Check the antenna location and direction. • Check if the antenna is broken or bent. • Check if the antenna has reached the end of its serviceable life. (3-5 years in normal use, 1-2 years at the seaside.) • Keep the TV away from noise sources such as cars, motorcycles, or hair-dryers. • Press PICTURE MODE to select the desired Picture Mode (page 24). • Adjust the Picture Mode options in the (Video) menu (page 37). • Press PICTURE MODE to select the desired Picture Mode (page 24). • Make sure that the antenna is connected using the supplied 75-ohm coaxial cable. • Keep the antenna cable away from other connecting cords. • Do not use 300-ohm twin lead cables as interference may occur. No sound./Noisy sound. Good picture, no sound. • Check the volume control. • Press MUTING or VOL + so that "Muting" disappears from the screen (page 23). • Disconnect your headphones. • Set "Speaker" to "On" in the (Audio) menu (page 15). If it is set to "Off," sound is not output from the TV's speakers regardless of the TV's volume control. Audio noise. • Make sure that the antenna is connected using the supplied 75-ohm coaxial cable. • Keep the antenna cable away from other connecting cords. • Do not use 300-ohm twin lead cables as interference may occur. • Press MTS/SAP to select "Mono" (page 40). Cannot operate the menu. Screen Mode changes automatically with the "16:9 Enhanced" option set to "Auto." The picture looks distorted, with people appearing unnaturally tall and thin, with the "16:9 Enhanced" option set to "On." Remote control does not operate. Cannot change channels with the remote control. • If the option you want to select appears in a pale color, you cannot select it. • The TV automatically detects the aspect ratio signal transmitted with the picture signal and displays the picture at its original aspect ratio (page 26). • If you set the "16:9 Enhanced" option to "On," the picture is forcibly compressed vertically regardless of its aspect ratio signal. Therefore, a picture in the 4:3 aspect ratio, such as a normal 4:3 broadcast, looks unnatural because of compression. This problem is more serious for a Letterbox movie because the entire picture, including its upper and lower black bands, is compressed. You can watch these pictures at their original aspect ratio by setting the "16:9 Enhanced" option to "Auto" (page 26). • The batteries could be weak. Replace the batteries. • Check the polarity of the batteries. • If the 1/ (Standby/Sleep) indicator on the TV does not light in red, press I (power) on the TV. • Point the remote control at the remote control sensor of the TV. • Install the TV away from fluorescent lights. • Be sure you have not inadvertently switched your TV from channel 3 or 4 setting if you are using another device to change channels. • If you are using another device to control channels, be sure the FUNCTION button for that device has been pressed. For example, if you are using your cable box to control channels, be sure to press SAT/CABLE (page 30). Lost password. • Select the (Parent) menu on the menu screen, then enter the following master password: 4357. The master password clears your previous password and allows you to enter a new password (page 43). (Continued) 73