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If Something Goes Wrong

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Chapter 10 If Something Goes Wrong Some problems you may encounter when using your notebook computer are relatively easy to identify and solve. Others may require help from your dealer or the manufacturer of a software program. If you are having problems and your computer uses the Windows® 98 Second Edition operating system, see "Windows ® 98 Second Edition Troubleshooting" on page 230. If you don't find the solution to your problem in that section, refer back to this chapter. This chapter aims to help you solve many problems yourself without needing additional help. It covers the problems you are most likely to encounter. For further assistance and solutions, use Toshiba's support tool, VirtualTechTM, to help diagnose and solve possible problems. If all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of this chapter. 189

Section	Page
Portégé® 4000 Series User’s Guide	1
Contents	13
Introduction	21
This guide	21
Safety icons	22
Other icons used	23
Other documentation	23
Service options	24
Chapter 1: Finding Your Way Around	25
Making sure you have everything	25
Finding where everything is located	26
Front with the display panel closed	26
Back	26
Right side	27
Left side	28
Front with the display panel open	29
Underside	31
Indicator panels	32
System indicator panel	32
Keyboard indicator panel	33
Chapter 2: Getting Started	35
Selecting a place to work	35
Creating a computer-friendly environment	35
Keeping yourself comfortable	36
Other precautions	40
Setting up your computer	40
Connecting the AC adapter	41
Charging the battery	43
Connecting other external devices	44
Turning on the computer	44
Opening the display panel	44
Turning on the power	44
Using the computer for the first time	45
Disabling the network port	45
Setting up your software	47
Shutting down the computer	48
Power down tips	49
Chapter 3: Connecting Other External Devices	51
Using external display devices	51
Directing the display output when you turn on the computer	52
Adjusting the quality of the external display	52
Display limitations	53
Using an external keyboard	53
Making your external keyboard emulate the Fn key	54
Using a mouse	54
Setting up a PS/2 mouse with the AccuPoint II	55
Connecting a local printer	55
Connecting a USB printer	56
Connecting a serial or parallel printer	56
Setting up your printer using the Windows® 2000 Professional operating system	56
Connecting external speakers or headphones	58
Connecting an external microphone	58
Using an expansion device	58
Adding memory	59
Memory module sizes	60
Installing a memory module	60
Removing a memory module	65
Using Slim SelectBay modules	66
Removing a module from the Slim SelectBay	66
Inserting a module into the Slim SelectBay	68
Inserting and removing PC Cards	68
Inserting a PC Card	69
Removing a PC Card	69
Setting up a PC Card for your computer	70
Inserting an SD Media card	70
Connecting your modem to a telephone line	71
Connecting to a phone line	71
Chapter 4: Learning the Basics	73
Computing tips	73
Windows® operating system basics	75
Using the keyboard	75
Character keys	76
Making your keyboard emulate a full-size keyboard	76
Ctrl, Fn, and Alt keys	77
Function keys	77
Windows® special keys	78
Overlay keys	78
Using the AccuPoint II	80
InTouch button	82
Starting a program	84
Saving your work	84
Printing your work	85
Using a compact disc drive	86
Inserting compact discs	87
Removing compact discs	90
Caring for CDs and DVDs	90
Using PC Cards	91
Hot swapping	91
Using your computer at the office	92
Using a computer lock	92
Caring for your computer	93
Cleaning the computer	93
Moving the computer	94
Chapter 5: Power Management	95
Toshiba’s energy-saver design	95
Running the computer on battery power	96
Charging the batteries	96
Monitoring battery power	97
What to do when the battery alarm sounds	100
Changing batteries	101
Taking care of your battery	103
Safety precautions	103
Maximizing battery life	104
Disposing of used batteries safely	104
Conserving power	105
Power usage modes in the Windows® operating system	106
Using a hot key to set the power usage mode	106
Additional battery options	106
Powering down the computer	107
Shut down command	107
Hibernation command	108
Standby command	110
Using Shut down	111
Shutting down more quickly	111
Starting again after Shut down	114
Using Hibernation	114
Going into Hibernation mode more quickly	114
Starting again from Hibernation	115
Using Standby	116
Going into Standby mode more quickly	116
Starting again from Standby	118
Quickly changing your Shut down mode	118
Chapter 6: Exploring Your Options	121
Setting up your printer	121
Setting up the Windows® operating system to work with your printer	122
Exploring audio features	125
Using external speakers or headphones	125
Recording sounds	126
Playing an audio CD-ROM	127
Exchanging data with another computer	128
Setting up for communications	129
Connecting the modem to a telephone line	131
Connecting your computer to a network	131
Network device switch	134
Toshiba’s online resources	135
An overview of using the Internet	135
The Internet	135
The World Wide Web	135
Internet Service Providers	136
Connecting to the Internet	136
Surfing the Internet	137
Internet features	137
Uploading and downloading files from the Internet	138
Chapter 7: WinDVD	139
Playing DVDs	139
Using the WinDVD toolbar	141
Using the WinDVD status bar	141
Using the WinDVD control panel	142
Using the control panel playback buttons	143
Maximizing the video window	145
Using playlists	146
Creating playlists	146
Loading and playing Playlists	147
Resuming normal playback after using playlists	148
Customizing WinDVD	148
Setting general properties	149
Setting audio properties	150
Setting display properties	152
Customizing the control panel	153
Using WinDVD Advanced Features	154
Zooming in	159
Panning	160
Zooming out	160
Adjusting the color balance	160
Launching an Internet browser from WinDVD	161
Getting Help	161
Exiting WinDVD	161
Chapter 8: Toshiba Utilities	163
Fn-esse	164
Starting Fn-esse	164
Assigning a key to a program or document	165
Viewing existing key assignments	168
Changing or removing existing key assignments	169
HW Setup	169
Power Saver	171
Expansion device properties	174
Chapter 9: Keeping Your Files Safe	177
Using passwords in the Windows® operating system	177
User-level passwords	178
Setting a user-level password	178
Disabling the user-level password	179
Using the power-on (user-level) password	179
Using the instant (user-level) password	179
Hard disk drive passwords	180
Setting a hard disk drive user password	180
Creating a user password service diskette	182
Deleting the hard disk drive user password	183
Setting a hard disk drive master password	184
Deleting a hard disk drive master password	186
Chapter 10: If Something Goes Wrong	189
Problems that are easy to fix	190
Problems when you turn on the computer	190
Resolving a hardware conflict	193
Using the Windows® operating system troubleshooting feature	193
A plan of action	194
Resolving hardware conflicts on your own	194
Memory card problems	196
Power and the batteries	197
Keyboard problems	199
AccuPoint II problems	200
Display problems	200
Disk drive problems	202
Modem problems	204
Problems with the CD-ROM or DVD-ROM drive	205
Sound system problems	206
Optional devices	207
PC Card problems	207
Printer problems	210
Internet Problems	212
DVD operating problems	212
WinDVD problems	215
General issues	215
Content issues	217
Minimum system requirements	217
Developing good computing habits	218
Use VirtualTech	219
If you need further assistance	220
Before you call	220
Contacting Toshiba	221
Other Toshiba Internet Web sites	222
Toshiba’s worldwide offices	222
Appendix A: Windows® 98 Second Edition Operating System Information	227
Using Windows® Explorer	227
Setting up your printer using Windows®	228
Determining remaining battery power	228
Supervisor-level passwords	229
Windows® 98 Second Edition Troubleshooting	230
Problems when you turn on the computer	233
Resolving a hardware conflict	239
Resolving hardware conflicts on your own	240
Appendix B: Hot Keys	243
Volume Mute	243
Instant password security	243
Power usage mode	245
Standby mode	245
Hibernation mode	246
Display modes	246
Display brightness	247
Wireless modes	247
Keyboard hot keys	248
Appendix C: Power Cable Connectors	249
USA and Canada	249
United Kingdom	249
Australia	249
Europe	249
Appendix D: Video Modes	251
Glossary	255
Acronyms	255
Terms	257