Toshiba TX80 User Guide - Page 126

Troubleshooting

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Page 126 highlights

Troubleshooting Problem Possible Causes and Remedies Cannot turn the power on. • Make sure the battery pack is inserted correctly (page 22). • Make sure the battery is charged (page 23). Cannot charge the battery. • Make sure the battery pack is inserted correctly (page 22). • Make sure the connectors or contacts of the AC adapter and battery pack are not dirty (page 23). Cannot make or receive • If the indicator appears on the display, move to a location where a signal can reach your phone or that is in the voice calls and video service area. callings. • If the indicator appears on the display, cancel Flight mode (page 105). • A video calling can only be made or received in areas with 3G-network coverage. Make sure the or indicator for indicating you are in an area with 3G-network coverage appears on the display in standby mode. • If a PIN code is incorrectly entered three times in a row, the PIN lock is set and a call cannot be made because access to the SIM card is blocked. Enter the PUK code to cancel the PIN lock (page 20). • If the indicator appears on the display, enter your security code (page 21) to cancel the phone lock (page 108). • Make sure your phone is not set to reject calls (page 108) or divert calls (page 32). Cannot use the Web. • If the indicator appears on the display, cancel Flight mode (page 105). • Check your subscription status. Contact your service provider. • The network settings may be incorrect. Check the network settings (page 110). For details on the network settings, contact your service provider. Cannot use SMS and MMS. • If the indicator appears on the display, cancel Flight mode (page 105). • If the indicator appears on the display, delete messages no longer required (page 83). • Check your subscription status. Contact your service provider. • Make sure the service centre number (page 85) is correct. For details on the service centre number, contact your service provider. 126 Appendix

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126
Appendix
Troubleshooting
Problem
Possible Causes and Remedies
Cannot turn the power on.
µ
Make sure the battery pack is inserted correctly (page 22).
µ
Make sure the battery is charged (page 23).
Cannot charge the battery.
µ
Make sure the battery pack is inserted correctly (page 22).
µ
Make sure the connectors or contacts of the AC adapter and battery pack are not dirty (page 23).
Cannot make or receive
voice calls and video
callings.
µ
If the
indicator appears on the display, move to a location where a signal can reach your phone or that is in the
service area.
µ
If the
indicator appears on the display, cancel Flight mode (page 105).
µ
A video calling can only be made or received in areas with 3G-network coverage. Make sure the
or
indicator
for indicating you are in an area with 3G-network coverage appears on the display in standby mode.
µ
If a PIN code is incorrectly entered three times in a row, the PIN lock is set and a call cannot be made because
access to the SIM card is blocked. Enter the PUK code to cancel the PIN lock (page 20).
µ
If the
indicator appears on the display, enter your security code (page 21) to cancel the phone lock (page 108).
µ
Make sure your phone is not set to reject calls (page 108) or divert calls (page 32).
Cannot use the Web.
µ
If the
indicator appears on the display, cancel Flight mode (page 105).
µ
Check your subscription status. Contact your service provider.
µ
The network settings may be incorrect. Check the network settings (page 110). For details on the network settings,
contact your service provider.
Cannot use SMS and MMS.
µ
If the
indicator appears on the display, cancel Flight mode (page 105).
µ
If the
indicator appears on the display, delete messages no longer required (page 83).
µ
Check your subscription status. Contact your service provider.
µ
Make sure the service centre number (page 85) is correct. For details on the service centre number, contact your
service provider.