Western Digital WDBLGT0080KBK User Manual - Page 28

Health Tasks, To access WD Customer Support automatically

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MANAGING THE WD SENTINEL SERVER (DASHBOARD) Health Tasks Find compatible hard drives To view a list of WD drives that can be used in the WD Sentinel server: 1. Click Compatible Hard Drives in the Task pane. A pop-up screen lists each drive with its model number, description, and maximum capacity. 2. If desired, click the WD Store button to view or buy additional drives. 3. To exit, click OK. Request Support The Request Support function collects information about your WD Sentinel and sends a diagnostic report to the WD Support server. It then opens the WD Support website, where you enter a few details regarding the problem to route it to the appropriate support team. Note: If you do not want to submit the diagnostic logs, use the regular WD Support page at http://support.wdc.com. To access WD Customer Support automatically: 1. Click Request Support in the Tasks pane. Note: The first time you do this, an Internet Explorer Security Screen displays. Clear the check box and click Close. 2. The WD Support Ask a Question page displays. Complete the online form and click Submit Question. A diagnostic report of the WD Sentinel server is automatically attached to the form and your request is added to the WD Support queue and assigned a confirmation number. You will receive an email from WD Support regarding your question. Important: For faster service/phone service, call WD Support. For the latest phone numbers and contact information in your region, see "Contacting WD Technical Support" on page ii or http://support.wdc.com. Have your confirmation ready when you call. WD SENTINEL DX4000 24 ADMINISTRATOR'S GUIDE

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MANAGING THE WD SENTINEL SERVER (DASHBOARD)
24
WD SENTINEL DX4000
ADMINISTRATOR’S GUIDE
Health Tasks
Find compatible hard drives
To view a list of WD drives that can be used in the WD Sentinel server:
1.
Click
Compatible Hard Drives
in the Task pane. A pop-up screen lists each
drive with its model number, description, and maximum capacity.
2.
If desired, click the
WD Store
button to view or buy additional drives.
3.
To exit, click
OK
.
Request Support
The Request Support function collects information about your WD Sentinel and
sends a diagnostic report to the WD Support server. It then opens the WD Support
website, where you enter a few details regarding the problem to route it to the
appropriate support team.
Note:
If you do not want to submit the diagnostic logs, use the regular
WD Support page at
.
To access WD Customer Support automatically:
1.
Click
Request Support
in the Tasks pane.
Note:
The first time you do this, an Internet Explorer Security Screen displays.
Clear the check box and click
Close
.
2.
The WD Support Ask a Question page displays.
Complete the online form and
click
Submit Question
.
A diagnostic report of the WD Sentinel server is
automatically attached to the form and your request is added to the WD Support
queue and assigned a confirmation number. You will receive an email from
WD Support regarding your question.
Important:
For faster service/phone service, call WD Support. For the latest
phone numbers and contact information in your region, see
“Contacting WD Technical Support” on page ii or
. Have your confirmation ready when you
call.