ZyXEL P-792H v2 User Guide - Page 399
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Chapter 38 Troubleshooting • If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I forgot the IP address for the P-792H v2. 2 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide. 3 Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java enabled. See Appendix D on page 435. • If there is a DHCP server on your network, make sure your computer is using a dynamic IP address. See Appendix C on page 411. Your P-792H v2 is a DHCP server by default. • If there is no DHCP server on your network, make sure your computer's IP address is in the same subnet as the P-792H v2. See Appendix C on page 411. 4 Reset the device to its factory defaults, and try to access the P-792H v2 with the default IP address. See Section 1.5 on page 28. 5 If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions. Advanced Suggestions • Try to access the P-792H v2 using another service, such as Telnet. If you can access the P-792H v2, check the remote management settings and firewall rules to find out why the P-792H v2 does not respond to HTTP. • If your computer is connected to the WAN port, use a computer that is connected to a ETHERNET port. I can see the Login screen, but I cannot log in to the P-792H v2. 1 Make sure you have entered the password correctly. The default admin password is 1234, and the default user password is user. The field is case-sensitive, so make sure [Caps Lock] is not on. 2 You cannot log in to the web configurator while someone is using Telnet to access the P-792H v2. Log out of the P-792H v2 in the other session, or ask the person who is logged in to log out. 3 Turn the P-792H v2 off and on. 4 If this does not work, you have to reset the device to its factory defaults. See Section 1.5 on page 28. P-792H v2 User's Guide 399