1996 Ford Explorer Owner's Manual - Page 318

If You Have a Service Problem Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships that can service your vehicle for you. This chapter tells you how to get service or maintenance for your vehicle. Service/Maintenance Concerns (U.S. or Canada) Ford recommends taking your vehicle to your selling dealer who wants to ensure your continued satisfaction. You may, however, take your vehicle to any authorized Ford or Lincoln-Mercury dealer. In most cases, your dealer will be able to resolve your concern. If you are not satisfied with the service you received from your dealership's service department, talk to the service manager at the dealership, or if you still are not satisfied, talk to the owner or general manager of the dealership. In most cases, you will have your concern resolved at this level. If you are away from home when your vehicle needs to be serviced, or if you need more help than the dealer gave you, contact the Ford Customer Assistance Center to find an authorized dealership that may be able to help you. Please have the following information available when contacting Ford Customer Assistance: s your telephone number (both business and home) s the name of the dealer and the city where the dealership is located s the year and make of your vehicle s the date purchased s the current mileage on your vehicle s your Vehicle Identification Number (VIN) listed on your owner card and/or your vehicle ownership license 318