Acer TravelMate 340 User Guide - Page 123

Troubleshooting tips, Using PC-Doctor - series drivers

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105 Troubleshooting tips This notebook computer incorporates an advanced design that delivers onscreen error message reports to help you solve problems. In addition, this series of notebook computers ship with PC-Doctor, a powerful diagnostic tool, that helps you determine hardware configuration and clarify hardware or software problems. • If the system reports an error message or an error symptom occurs, see "Error messages" on page 107. • If you suspect the system has a problem, run PC-Doctor to diagnose it. See the following section. Using PC-Doctor Before running the program, take note of the following actions you may need to take: 1. Disconnect any external devices (i.e., PC Cards, external mouse). 2. Open System Properties to check and make sure the components you diagnose are enabled. To open the System Properties window: a. Click on Start, Settings, Control Panel. b. Double-click on System. c. Click on the Device Manager tab. 3. Close all application programs (i.e., fax or communication programs) if you plan to diagnose the modem. To run PC-Doctor, simply double-click on the PC-Doctor icon located on the Windows desktop. You can also access PC-Doctor by following these steps: 1. Click on Start, Programs, PC-Doctor. 2. Click on the PC-Doctor program. If PC-Doctor does not report a system error, reinstall the software driver from the Recovery CD for the component you suspect has a problem. If you still have problems, you can access our online and Internet technical support services. Please see the following section for details.

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105
Troubleshooting tips
This notebook computer incorporates an advanced design that delivers onscreen
error message reports to help you solve problems.
In addition, this series of
notebook computers ship with PC-Doctor, a powerful diagnostic tool, that helps
you determine hardware configuration and clarify hardware or software problems.
•
If the system reports an error message or an error symptom occurs, see “Error
messages” on page 107.
•
If you suspect the system has a problem, run PC-Doctor to diagnose it.
See
the following section.
Using PC-Doctor
Before running the program, take note of the following actions you may need to
take:
1.
Disconnect any external devices (i.e., PC Cards, external mouse).
2.
Open System Properties to check and make sure the components you
diagnose are enabled.
To open the System Properties window:
a.
Click on
Start
,
Settings
,
Control Panel
.
b.
Double-click on
System
.
c.
Click on the
Device Manager
tab.
3.
Close all application programs (i.e., fax or communication programs) if you
plan to diagnose the modem.
To run PC-Doctor, simply double-click on the
PC-Doctor
icon located on the
Windows desktop.
You can also access PC-Doctor by following these steps:
1.
Click on
Start
,
Programs
,
PC-Doctor
.
2.
Click on the
PC-Doctor
program.
If PC-Doctor does not report a system error, reinstall the software driver from the
Recovery CD for the component you suspect has a problem.
If you still have
problems, you can access our online and Internet technical support services.
Please see the following section for details.