Acer TravelMate 340 User Guide - Page 124

Online services, Before you call

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106 6 Troubleshooting Online services There are three ways to access Acer for technical support and information: • Internet service worldwide, visit http://www.acer.com/ • Online service in the United States and Canada, call 1-800-816-2237 • Technical support numbers in various countries You can view a list of technical support numbers by following these steps: 1. Click on Start, Settings, Control Panel. 2. Double-click on System. 3. Click on the Support Information button. Before you call Please have the following information available when you call Acer for online service, and please be at your computer when you call. With your support, we can reduce the amount of time a call takes and help solve your problems efficiently. If there are error messages or beeps reported by your computer, write them down as they appear on the screen (or the number and sequence in the case of beeps). If you are able to run the PC-Doctor diagnostic tests, locate the log file by selecting Windows, Test Log in the PC-Doctor menu bar. If you haven't registered your notebook computer, you will be required to register during your first call to Acer. You are required to provide the following information: Name Address Telephone number Machine and model type Serial number Date of purchase

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6 Troubleshooting
106
Online services
There are three ways to access Acer for technical support and information:
•
Internet service worldwide, visit http://www.acer.com/
•
Online service in the United States and Canada, call 1-800-816-2237
•
Technical support numbers in various countries
You can view a list of technical support numbers by following these steps:
1.
Click on
Start
,
Settings
,
Control Panel
.
2.
Double-click on
System
.
3.
Click on the
Support Information
button.
Before you call
Please have the following information available when you call Acer for online
service, and please be at your computer when you call.
With your support, we can
reduce the amount of time a call takes and help solve your problems efficiently.
If there are error messages or beeps reported by your computer, write them down
as they appear on the screen (or the number and sequence in the case of beeps).
If you are able to run the PC-Doctor diagnostic tests, locate the log file by selecting
Windows, Test Log in the PC-Doctor menu bar.
If you haven’t registered your notebook computer, you will be required to register
during your first call to Acer.
You are required to provide the following information:
Name:________________________________________
Address:______________________________________
______________________________________________
Telephone number:____________________________
Machine and model type:_______________________
Serial number:_________________________________
Date of purchase:______________________________