Canon CanoScan FB 630U User Guide - Page 54

Troubleshooting, A PE N D I C E S

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Troubleshooting A P P E N D I C E S Please refer to the following information if you encounter a problem using Plug-in Module CS-U. For further details, refer to the troubleshooting sections of the Product Guide electronic manual or the Troubleshooting item on the CD-ROM provided with your scanner. If your problem lies outside the solutions provided below, consult the retail outlet from which you purchased the software or the closest Canon Customer Care Center. Hint • Before you call for assistance, read the Quick Start Guide or Product Guide. • When you contact one of the help desks listed, you will be asked what kind of computer is connected with the scanner. Before you call, make sure you have prepared the information required on the system information page in the Quick Start Guide. Problem: Plug-in Module CS-U does not appear on the Import menus for Canon Photo ®Solution: Plug-in Module CS-U is not correctly installed on your hard disk drive. Refer to the Quick Start Guide and reinstall the software Problem: The image will not appear even if the Preview button is clicked on the Plug-in Module CS-U control panel ®Solution 1: Make sure the original is set on the document glass correctly ®Solution 2: The brightness settings for Plug-in Module CS-U may be set too high. Try lowering the brightness settings. For details about setting the gamma curve, see Adjusting the Image with Gamma Settings (p. 36) ®Solution 3: The threshold setting for Plug-in Module CS-U may be set to high. Try lowering the threshold setting. For details about setting the threshold setting, see Brightness Settings for Black & White Images (Threshold) (p. 48) 54

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54
A P P E N D I C E S
Please refer to the following information if you encounter a problem using Plug-in
Module CS-U. For further details, refer to the troubleshooting sections of the
Product
Guide
electronic manual or the Troubleshooting item on the CD-ROM provided with
your scanner.
If your problem lies outside the solutions provided below, consult the retail outlet from
which you purchased the software or the closest
Canon Customer Care Center
.
Hint
• Before you call for assistance, read the Quick Start Guide or Product Guide.
• When you contact one of the help desks listed, you will be asked what kind of
computer is connected with the scanner.
Before you call, make sure you have
prepared the information required on the system information page in the
Quick Start Guide.
Problem:
Plug-in Module CS-U does not appear on the Import menus for
Canon Photo
Solution:
Plug-in Module CS-U is not correctly installed on your hard disk
drive. Refer to the
Quick Start Guide
and reinstall the software
Problem:
The image will not appear even if the Preview button is
clicked on the Plug-in Module CS-U control panel
Solution 1:
Make sure the original is set on the document glass correctly
Solution 2:
The brightness settings for Plug-in Module CS-U may be set too high.
Try lowering the brightness settings. For details about setting the
gamma curve, see
Adjusting the Image with Gamma Settings
(p. 36)
Solution 3:
The threshold setting for Plug-in Module CS-U may be set to high.
Try lowering the threshold setting. For details about setting the
threshold setting, see
Brightness Settings for Black & White Images
(Threshold)
(p. 48)
Troubleshooting