Canon DR 5010C User Manual - Page 86

The PC Does Not Recognize the Scanner, Connecting via USB 2.0

Get Canon DR 5010C - imageFORMULA - Document Scanner PDF manuals and user guides
UPC - 013803071535
View all Canon DR 5010C manuals
Add to My Manuals
Save this manual to your list of manuals

Page 86 highlights

The PC Does Not Recognize the Scanner (Connecting via USB 2.0) The following are possible causes of the PC failing to recognize the scanner. Check each possible cause. Cause Remedy The scanner is not connected correctly. Check the USB cable connections between the scanner and the PC. (See "Connecting USB Interface," on p. 23.) Cause Remedy The USB 2.0 interface card is not inserted in the PC correctly. Reseat the USB 2.0 interface card on the PC correctly referring to the instruction manual for the USB 2.0 interface card. Also, confirm whether the USB interface card is recognized by the operating system (Windows) you are using. Cause Remedy The scanner is not ON. Refer to "The Scanner Does Not Turn On," on p. 81 and maker sure that the scanner is turned ON. If the scanner is not turned ON, turn it ON. (See p. 25.) Cause Remedy The USB 2.0 interface card does not support the scanner. Use a recommended USB 2.0 interface card. (See "USB 2.0 Interface Card," on p. 19.) Cause The scanner does not support the USB cable. Remedy Use the USB cable provided with the scanner. (See p. 23.) Cause The scanner does not support the USB HUB. Remedy Remove the USB HUB to use the scanner. (See p. 23.) 84 Troubleshooting

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
84
Troubleshooting
The PC Does Not Recognize the Scanner
(Connecting via USB 2.0)
The following are possible causes of the PC failing to recognize the scanner.
Check each possible cause.
Cause
The scanner is not connected correctly.
Remedy
Check the USB cable connections between the scanner and the
PC. (See “Connecting USB Interface,” on p. 23.)
Cause
The USB 2.0 interface card is not inserted in the PC
correctly.
Remedy
Reseat the USB 2.0 interface card on the PC correctly referring to
the instruction manual for the USB 2.0 interface card. Also,
confirm whether the USB interface card is recognized by the
operating system (Windows) you are using.
Cause
The scanner is not ON.
Remedy
Refer to “The Scanner Does Not Turn On,” on p. 81 and maker
sure that the scanner is turned ON. If the scanner is not turned
ON, turn it ON. (See p. 25.)
Cause
The USB 2.0 interface card does not support the scanner.
Remedy
Use a recommended USB 2.0 interface card. (See “USB 2.0
Interface Card,” on p. 19.)
Cause
The scanner does not support the USB cable.
Remedy
Use the USB cable provided with the scanner. (See p. 23.)
Cause
The scanner does not support the USB HUB.
Remedy
Remove the USB HUB to use the scanner. (See p. 23.)