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Canon FAXPHONE L170 FAXPHONE L180 Basic Guide - Page 143

Making Copies.

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Troubleshooting 13 The machine does not switch automatically between telephone and fax receptions. Q Is the machine set to switch automatically between telephone and fax receptions? A For the machine to switch automatically, the receive mode must be set to . (See Chapter 7, "Receiving Faxes.") Confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded. Q Are you answering the call on a telephone connected to the machine? A Answer calls using the handset or a telephone connected to the unit. Q Is the sending fax machine able to send the CNG signal that tells the machine that the incoming signal is a fax? A Some fax machines cannot send the CNG signal that tells the machine the incoming call is a fax. In such cases, you will have to receive the fax manually. (See "Receiving Faxes Manually: Manual Mode," on p. 7-4.) Cannot receive a document manually. Q Is the machine set to receive manually? A For the machine to receive faxes manually, the receive mode must be set to mode. (See Chapter 7, "Receiving Faxes.") Q Did you press [Start] after hanging up the handset? A Always press [Start] before hanging up the handset. Otherwise you will disconnect the call. Print quality is poor. Q Are you using the correct type of paper? A Make sure you load paper that meets the paper requirements for the machine. For more information, see Chapter 10, "Making Copies." Q Is the sending fax machine functioning properly? A The sending fax machine usually determines the fax's quality. Call the sender and have them make sure the scanning glass of their fax machine is clean. Faxes do not print. Q Is the cartridge installed properly? A Make sure the cartridge is installed properly. For more information, see "Installing/Replacing the Toner Cartridge" on p. 2-16. 13-16 Faxing Problems

Section	Page
About the Manuals for the Machine	2
Customer Support	3
For Canadian Users	3
Product Type and Model	4
Copyright	4
Laser Safety	4
CDRH Regulations	4
Disclaimer	5
Trademarks	5
Type conventions	5
Safety information	6
Power supply	7
Handling	8
Maintenance	8
Legal limitation on usage of your product and the use of images	9
Users in the U.S.A.	10
Pre-installation requirements for Canon facsimile equipment	10
Connection of the equipment	10
In case of equipment malfunction	11
Rights of the telephone company	11
FCC Notice	11
Users in Canada	12
Pre-installation requirements for Canon facsimile equipment	12
Notice	13
Contents	14
Introducing the FAXPHONE L180	19
Welcome	19
The Main Features of the Machine	20
Fax Features	20
Printer Features	21
Copier Features	21
Telephone Features	21
Using the Machine as a Printer	22
System Requirements	22
Using Your Documentation	23
Setting Up Your Machine	24
Choosing a Location for Your Machine	24
Unpacking Your Machine	25
Do You Have Everything?	25
Replaceable Parts	26
Assembling the Machine	27
Attaching Components	27
Document Output Tray	27
Output Tray	27
Installing the Paper Cassette	28
Making Connections	29
Connecting the Machine to Your PC	29
Connecting the Telephone Line	30
Connecting the Power Cord	30
Getting Acquainted With Your Machine	32
Front View	32
Rear View	33
The Operation Panel	34
Special Function Buttons (One-Touch Speed Dial Panel Open)	35
Handset	36
Energy Saver Mode	37
Setting the Energy Saver Mode Manually	37
Restoring from the Energy Saver Mode	37
The Toner Cartridge	38
Handling and Storing Cartridges	38
Installing/Replacing the Toner Cartridge	39
Registering Information in the Machine	42
Guidelines for Entering Information	42
Entering Numbers, Letters, and Symbols	42
Personalizing Your Machine	44
Registering Required Sender Information	44
What is Sender Information?	44
Entering the Date and Time	45
Registering Your Fax Number and Name	45
Setting the Telephone Line Type	46
Setting the Daylight Saving Time	46
Paper Handling	48
Print Media Requirements	48
Printing Areas	49
Loading Paper	50
Loading Paper in the Cassette	50
Loading Envelopes in the Cassette	53
Loading Paper in the Multi-Purpose Feeder	55
Loading an Envelope in the Multi-Purpose Feeder	56
Testing the Machine	57
Orientation of the Document and the Paper Loading	58
Selecting the Paper Output Area	59
Paper Type and Paper Output Area	59
Face Down Paper Output Area	60
Face Up Paper Output Area	60
Speed Dialing	61
Speed Dialing Methods	61
One-Touch Speed Dialing	62
Storing Numbers for One-Touch Speed Dialing	62
Changing or Deleting a Number/Name Stored Under a One-Touch Speed Dial Button	63
Using One-Touch Speed Dialing	64
Coded Speed Dialing	65
Storing Numbers for Coded Speed Dialing	65
Changing or Deleting a Number/Name Stored under a Coded Speed Dialing Code	66
Using Coded Speed Dialing	67
Group Dialing	68
Creating Groups for Group Dialing	68
Changing or Deleting a Number/Name Stored under a Group Dialing	69
Using Group Dialing	70
Directory Dialing	71
Sending Faxes	72
Preparing to Send a Fax	72
Document Requirements	72
Scanning Area	73
Loading Documents in the ADF	74
Adjusting the Resolution and Contrast	75
Adjusting the Image Quality (Resolution)	75
Adjusting the Exposure (Density)	76
Sending Methods	77
Memory Sending	77
Manual Sending Via the Handset	77
Dialing Methods	77
Sending Documents	78
Memory Sending	78
Manual Sending Via the Handset	79
Canceling Sending	80
Canceling Memory Sending	80
While Documents Are Being Scanned Using the ADF	80
After All Documents Are Scanned	80
Redialing	81
Manual Redialing	81
Automatic Redialing With Memory Sending	81
Canceling Automatic Redialing	81
Setting Up Automatic Redialing	81
Sequential Broadcasting	83
Sending a Document to More Than One Destination	83
Sending a Document Using Group Dialing	84
Delayed Sending	85
Receiving Faxes	87
Different Ways to Receive a Fax	87
Setting the Receive Mode	88
Receiving Faxes and Phone Calls Automatically: FaxTel Mode	88
Setting the Options for FaxTel Mode	88
What Happens When FaxTel Mode is Selected	89
Receiving Faxes Manually: Manual Mode	90
Receiving Faxes Automatically: FaxOnly Mode	91
Using an Answering Machine: AnsMode	91
Using the Machine With an Answering Machine	91
Receiving with a DRPD (Distinctive Ring Pattern Detection) service: DRPD	91
Receiving Faxes in Memory When a Problem Occurs	92
Receiving While Performing Other Tasks	93
Canceling an Incoming Fax	93
Setting Up and Using Polling	94
What’s Polling?	94
Before You Use Polling Receiving	94
Polling Other Fax Machines to Receive Documents	95
Requesting Another Fax to Send a Document	95
Setting Up Polling Sending	96
Setting Up a Polling Box	96
Scanning a Document into the Memory for Polling Sending	97
Changing the Polling Box Settings	98
Deleting a Polling Box	99
Special Features	100
Special Dialing	100
Dialing Long Distance	100
How to Enter Pauses	100
Using Tone Dialing On a Pulse Line	101
Using Memory Lock	102
Turning Memory Lock ON and Setting the Password	102
Turning Memory Lock OFF and Printing Documents	103
Making Copies	104
Making Copies	104
Specifying the Paper Size and Type (Common for Cassette and Multi-Purpose Feeder)	105
Specifying the Paper Size	105
Specifying the Paper Type	106
Setting Enlarging/Reducing	107
Enlarging/Reducing Using Preset Copy Ratios	107
Enlarging/Reducing Using Custom Copy Ratios	108
Improving Copied Image	109
Adjusting the Image Quality (Resolution)	109
Adjusting the Exposure (Density)	109
Adjusting Automatically	109
Adjusting Manually	110
Special Features	111
Collate Copy	111
Reserve Copy	112
Confirming the Copy Job You Reserved	113
Deleting the Copy Job You Reserved	113
Status Monitor	114
Checking the Status of Copy, Fax, Print and Report Jobs	114
Confirming Transmission Status	114
Confirming Transmission Results and Sending Reservation	115
Deleting a Fax Job	115
Confirming and Deleting a Copy Job	116
Confirming and Deleting a Print Job	116
Confirming and Deleting a Report Job	117
Reports and Lists	118
Activity Report	118
Transmission (TX) Reports	119
Error TX Report	119
TX Report	120
Multi TX/RX Report	120
Reception (RX) Report	121
Memory Clear Report	122
Speed Dialing Lists	123
One-Touch Speed Dial List	124
Coded Speed Dial List	124
Group Dial List	125
User’s Data List	126
Document Memory List	127
Troubleshooting	128
Clearing Jams	128
Removing Jammed Paper from Inside the Machine	128
Removing Jammed Paper from the ADF	133
LCD Messages	134
Error Codes	136
Paper Feeding Problems	137
Faxing Problems	140
Sending Problems	140
Receiving Problems	142
Telephone Problems	145
Copying Problems	146
Print Quality Problems	147
Printing Problems	149
If You Cannot Solve the Problem	150
Maintaining Your Machine	151
Cleaning the Machine	151
Cleaning the Machine’s Exterior	151
Cleaning the ADF Area	152
Transporting the machine	154
The Menu System	155
Accessing the Menu	155
Menu Descriptions	156
1. PAPER SETTINGS	156
2. COMMON SETTINGS	157
3. COPY SETTINGS	159
4. FAX SETTINGS	160
5. ADD. REGISTRATION	167
6. PRINTER SETTINGS	168
7. TIMER SETTINGS	169
8. PRINT LISTS	170
Specifications	171
General	171
Fax	172
Copier	173
Telephone	173
Printer	174
Printable Area: Papers	175
Printable Area: Envelopes	176
Document Sizes	177
Printer Driver	178
Glossary	179

Match case Limit results 1 per page

Troubleshooting

Faxing Problems

13-16

The machine does not switch automatically between telephone and fax receptions.

Is the machine set to switch automatically between telephone and fax receptions?

For the machine to switch automatically, the receive mode must be set to <AnsMode>. (See Chapter 7, “Receiving Faxes.”)

Confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly

recorded.

Are you answering the call on a telephone connected to the machine?

Answer calls using the handset or a telephone connected to the unit.

Is the sending fax machine able to send the CNG signal that tells the machine that the incoming signal is a fax?

Some fax machines cannot send the CNG signal that tells the machine the incoming call is a fax.

In such cases, you will have to receive the fax manually. (See “Receiving Faxes Manually: Manual Mode,” on p. 7-4.)

Cannot receive a document manually.

Is the machine set to receive manually?

For the machine to receive faxes manually, the receive mode must be set to <Manual> mode. (See Chapter 7, “Receiving

Faxes.”)

Did you press [Start] after hanging up the handset?

Always press [Start] before hanging up the handset. Otherwise you will disconnect the call.

Print quality is poor.

Are you using the correct type of paper?

Make sure you load paper that meets the paper requirements for the machine. For more information, see Chapter 10,

“Making Copies.”

Is the sending fax machine functioning properly?

The sending fax machine usually determines the fax

’

s quality. Call the sender and have them make sure the scanning glass

of their fax machine is clean.

Faxes do not print.

Is the cartridge installed properly?

Make sure the cartridge is installed properly. For more information, see “Installing/Replacing the Toner Cartridge” on p. 2-16.