Canon PC300 Instruction Manual - Page 173
Troubleshooting, Network, Web Menu
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Chapter 10 Troubleshooting 1. Troubleshooting If any of the following problems occurs, solve the problem as described in the corresponding solution. Cannot use an LDAP address book (certain users only) Cannot update the settings in the Web menu Cannot access the Web menu Cannot create a new folder (shared folder/FTP server) Specifying a mail address as the address and then starting scanning results in an error Cannot edit the address book/ job buttons (certain users only) Can only select certain destinations. For example, can only select shared folders (certain users only) Cannot connect to an FTP server that can be accessed from outside the company The wrong send time is displayed for an e-mail message received at the destination Network, Web Menu Cause The administrator has set user function restrictions. See "Restricting User Functions" on p. 6-10. Solution Contact the administrator of the ScanFront. Cause The ScanFront is being used or a user has not logged out. Solution Check the ScanFront status and then try again. Cause The IP address assigned from the DHCP server has changed. Solution Contact the administrator of the ScanFront, and check the IP address assigned to the ScanFront. Cause Permission to write to the shared folder has not been granted for the user name and password that were entered. Solution Contact the administrator of the shared folder. Cause The mail server settings have not been registered, or have been deleted. Solution Contact the administrator of the ScanFront. Cause Solution Cause The administrator has set user function restrictions. See "Restriction to Edit" on p. 6-11. Contact the administrator of the ScanFront. The administrator has set user function restrictions. Solution Contact the administrator of the ScanFront. Cause Solution Cause Solution The scanner cannot connect to an FTP server that requires firewall settings to be configured. Use an FTP server that does not require firewall settings to be configured. (1) The date and time settings are incorrect. (2) The time zone is set to a different country. Contact the administrator, and check the "Language/Timezone" setting. (See p. 6-30.) 10-2