Canon PC300 Instruction Manual - Page 177

Error Messages (ScanFront), If you are unsure about any other message that appears

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Chapter 10 Troubleshooting 2. Error Messages (ScanFront) If any of the following error messages appears, solve the problem as described in the corresponding solution. If you are unsure about any other message that appears, contact the support services. Failed to connect FTP server. Please set SMTP server address. This is restricted item. Paper JAM occured. Remove the paper. A double paper-feed has occured. You cannot paste the copied address to the different address type. Restricted address is included. Confirm Password doesn't match. (New password and confirmation password do not match.) Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution The settings of the registered FTP server are incorrect. Check the settings of the FTP server. (See p. 6-15, p. 8-10 and p. 5-23.) The computer that is being used as the FTP server is not running. Check the computer that is being used as the FTP server. The mail server settings have not been registered, or have been deleted. Contact the administrator of the ScanFront, and check the settings of "Mail Server" in the Web menu. (See p. 6-34.) The administrator has set send restrictions for the selected e-mail address. (See p. 6-11.) Contact the administrator of the ScanFront. The rollers are dirty or worn out. Clean the rollers. If the problem is not resolved by cleaning the rollers, replace the rollers. (See p. 9-8.) The pages of the document are sticking together because of, for example, static electricity, too many documents were loaded, the rollers are dirty, etc. Fan the documents before you load them, and reduce the number of pages that you load at times when double feeding occurs repeatedly. (See p. 2-9.) The copy source and the paste address are of a different type. Make sure the copied address and paste address are of the same type. The job button settings include an address that has been restricted by the administrator. (See p. 6-11.) Contact the administrator of the ScanFront. The new password and confirmation password do not match. Enter the same password for the new password and the confirmation password. 10-6

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10-6
Chapter 10
Troubleshooting
2.
Error Messages (ScanFront)
If any of the following error messages appears, solve the problem as described in the corresponding solution.
If you are unsure about any other message that appears, contact the support services.
Failed to connect FTP server.
Cause
The settings of the registered FTP server are incorrect.
Solution
Check the settings of the FTP server.
(See p. 6-15, p. 8-10 and p. 5-23.)
Cause
The computer that is being used as the FTP server is not running.
Solution
Check the computer that is being used as the FTP server.
Please set SMTP server
address.
Cause
The mail server settings have not been registered, or have been deleted.
Solution
Contact the administrator of the ScanFront, and check the settings of
“Mail Server” in the Web menu.
(See p. 6-34.)
This is restricted item.
Cause
The administrator has set send restrictions for the selected e-mail
address.
(See p. 6-11.)
Solution
Contact the administrator of the ScanFront.
Paper JAM occured. Remove
the paper.
Cause
The rollers are dirty or worn out.
Solution
Clean the rollers. If the problem is not resolved by cleaning the rollers,
replace the rollers.
(See p. 9-8.)
A double paper-feed has
occured.
Cause
The pages of the document are sticking together because of, for
example, static electricity, too many documents were loaded, the rollers
are dirty, etc.
Solution
Fan the documents before you load them, and reduce the number of
pages that you load at times when double feeding occurs repeatedly.
(See p. 2-9.)
You cannot paste the copied
address to the different address
type.
Cause
The copy source and the paste address are of a different type.
Solution
Make sure the copied address and paste address are of the same type.
Restricted address is included.
Cause
The job button settings include an address that has been restricted by
the administrator.
(See p. 6-11.)
Solution
Contact the administrator of the ScanFront.
Confirm Password doesn’t
match. (New password and
confirmation password do not
match.)
Cause
The new password and confirmation password do not match.
Solution
Enter the same password for the new password and the confirmation
password.