Canon PC300 Instruction Manual - Page 174

or Windows Server 2008 R2., Cannot scan from the Home - troubleshooting

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Chapter 10 Troubleshooting The sender's address is not displayed at the destination of an e-mail message Cannot connect to the network (IP address conflict problem) Cannot connect to the network (LAN cable connection problem) Cannot connect to the network (device name conflict problem) Cannot delete a folder Cannot scan from the Home screen (certain users only) Cannot log in Cannot browse shared folders during address registration. Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution The e-mail addresses of the user and administrator have not been registered. (See p. 6-7 and p. 6-32.) Contact the administrator, and register the e-mail addresses. The IP address that was set is already being used by another device. Contact the system administrator of the network, and change the IP address setting. The LAN cable is not connected properly. Check the connections of the LAN cable. The device name that was set is already being used by another device. Contact the system administrator of the network, and change the device name setting. When you install two or more ScanFront scanners, take care to ensure duplicate device names are not set. Data has been saved to the folder. Contact the administrator of the shared folder. Permission to change the shared folder has not been granted for the user name and password that were entered. Contact the administrator of the shared folder. The administrator has set user function restrictions. See "Use only Job Buttons" on p. 6-10. Contact the administrator of the ScanFront. Uppercase and lowercase letters were not entered correctly. (See p. 8-3 and p. 5-5.) Enter the uppercase and lowercase letters for the user name and password correctly. You are attempting to browse folders on a computer running Windows 7 or Windows Server 2008 R2. Enter the full path of the shared folder manually. Alternatively, enter the computer name and path up until the top-most folder of that computer. (You can then press the [Browse] button and specify the rest of the path in the screen that appears.) 10-3

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10-3
Chapter 10
Troubleshooting
The sender’s address is not
displayed at the destination of
an e-mail message
Cause
The e-mail addresses of the user and administrator have not been
registered.
(See p. 6-7 and p. 6-32.)
Solution
Contact the administrator, and register the e-mail addresses.
Cannot connect to the network
(IP address conflict problem)
Cause
The IP address that was set is already being used by another device.
Solution
Contact the system administrator of the network, and change the IP
address setting.
Cannot connect to the network
(LAN cable connection problem)
Cause
The LAN cable is not connected properly.
Solution
Check the connections of the LAN cable.
Cannot connect to the network
(device name conflict problem)
Cause
The device name that was set is already being used by another device.
Solution
Contact the system administrator of the network, and change the device
name setting. When you install two or more ScanFront scanners, take
care to ensure duplicate device names are not set.
Cannot delete a folder
Cause
Data has been saved to the folder.
Solution
Contact the administrator of the shared folder.
Cause
Permission to change the shared folder has not been granted for the user
name and password that were entered.
Solution
Contact the administrator of the shared folder.
Cannot scan from the Home
screen (certain users only)
Cause
The administrator has set user function restrictions.
See “Use only Job
Buttons” on p. 6-10.
Solution
Contact the administrator of the ScanFront.
Cannot log in
Cause
Uppercase and lowercase letters were not entered correctly.
(See p. 8-3 and p. 5-5.)
Solution
Enter the uppercase and lowercase letters for the user name and
password correctly.
Cannot browse shared folders
during address registration.
Cause
You are attempting to browse folders on a computer running Windows 7
or Windows Server 2008 R2.
Solution
Enter the full path of the shared folder manually.
Alternatively, enter the computer name and path up until the top-most
folder of that computer. (You can then press the [Browse] button and
specify the rest of the path in the screen that appears.)