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Chapter 10 Troubleshooting Password is incorrect. There is no file name specified. Enter a file name or enable the 'Auto file name' setting. Log in failed. Settings may currently be in the process of being edited via the Web. Log in failed. A version upgrade may currently be in the process of being executed. Cannot write logfile. Sending files will be aborted. You can't use following character for File name. The character string includes invalid character. Not enough memory to execute current scanner settings. Please see "Troubleshooting" section at "INSTRUCTIONS" or "Operating Guide". Log in failed. A version Password may be changed. Log in failed. Authentication server is not found. Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution The password that was entered is incorrect. Enter the uppercase and lowercase letters for the password correctly. A file name was not entered and "Auto file name" is set to [None]. Enter a file name or set "Auto file name" to other than [None]. (See p. 5-34.) User settings are being edited via the Web menu. Contact the administrator of the ScanFront. The version of the ScanFront is being updated via the Web menu. Contact the administrator of the ScanFront. Write permission has not been granted for the shared folder specified as the save destination of the log file. Check the settings and access permissions of the shared folder. Invalid characters have been used to set the customer file name. Make sure the custom file name does not contain any of the following characters Invalid characters have been used to set the index file. Make sure none of the following characters are used in strings contained in the index file: & " ' < > There was not enough memory available for the set scanning conditions. Reset the scanning conditions. Refer to "Not enough memory to execute scanner settings" below. User password was changed on the authentication server while server authentication and fingerprint authentication are both used to log in. Without using fingerprint authentication, enter your user name and changed password to log in, and then re-register your fingerprints. The user specified when logging in does not exist in the authentication server. Make sure you correctly enter your user name and password. Contact the administrator of the ScanFront if this problem persists. 10-7

Section	Page
ScanFront300/300P INSTRUCTIONS	1
Introduction	6
Manuals for the Scanner	7
Symbols Used in This Manual	7
How This Manual is Organized	8
Table of Contents	9
Chapter 1 Before Use	12
1. Important Safety Instructions	13
Installation Location	13
Power	13
Moving the Scanner	14
Handling	14
About the Fingerprint Sensor (ScanFront 300P only)	16
Disposal	16
2. Features of the ScanFront 300/300P	17
ScanFront 300/300P	17
ScanFront 300P	18
3. Names and Functions of Parts	19
Front and Document Feed and Eject Trays	19
Side and Rear	20
4. Network Environment	21
Network Environment	21
Directory Service Support	21
Limitations	22
Chapter 2 Handling	23
1. Documents	24
Plain Paper	24
Business Card	24
Card	25
2. Preparing the Scanner	26
Preparing the Document Feed Tray and Eject Tray	26
Feed Selection Lever	27
USB Port	27
3. Placing Documents	28
Placing a Document	28
Placing a Folded Document	29
Placing a Long Document	29
Placing a Card	30
4. Clearing a Paper Jam or Double Feed Error	31
5. Fingerprint Sensor (ScanFront 300P)	33
Cautions for Handling the Fingerprint Sensor	33
Fingerprint Authentication	34
Chapter 3 ScanFront Setup	35
1. Before Setting Up the Scanner	36
Installation Location	36
Connecting the AC Adapter	37
Connecting the Network Cable	37
2. Turning the Power ON and OFF	38
Turning the Power ON	38
Turning the Power OFF	38
3. Configuring the Scanner Settings	39
Administrator Settings	39
Web Menu (Administrator Mode)	40
4. Configuring Administrator Settings	42
Logging In to the Administrator Settings	42
Network Settings	43
Administrator Password	43
Backup/Restore Setting Information	44
Select Login Type	44
Roller Counter Reset	45
Format ScanFront 300	45
Touch Panel Adjustment	45
Display Language Setting	46
Network Test	46
Chapter 4 ScanFront Service	47
1. About ScanFront Service	48
2. Installing ScanFront Service	49
System Requirements	49
Installation	49
3. ScanFront Service Setup	52
ScanFront Settings	52
Changing the Port Number Used for Communication	52
Chapter 5 Operating Procedures	53
1. Flow of Scanner Operations	54
2. Turning the Power ON and OFF	55
Turning the Power ON	55
Turning the Power OFF	55
3. Login Screen	56
Login Screen Types	56
When Using Server Authentication	56
List Type Login	57
Key in Type Login	58
Fingerprint Authentication (Only Available with the ScanFront 300P)	59
4. Screen Displayed after Login	60
Home Screen	60
Job Button Screen	60
5. User Settings Screen	61
Change Password	61
Fingerprint Registration	61
6. Fingerprint Registration (Only Available with the ScanFront 300P)	62
Fingerprint Authentication	62
Registering a Fingerprint	63
7. Scanning Procedures	65
Scanning From the Home Screen	65
Scanning From the Job Button Screen	66
Address Selection Screen	67
USB Memory Screen	68
Print Settings Screen	69
Scanning	70
8. Registering and Editing Addresses	74
Registering a New Address	74
Modifying an Address	77
Copying an Address	77
9. Scan/Delivery Options	79
Scan Settings	80
File Formats	84
Security Settings for PDF Files	85
Delivery Options	86
Chapter 6 Web Menu (Administrator Mode)	88
1. Web Menu Overview	89
2. Logging In to the Web Menu	92
3. User Administration	93
Registering New Users	94
Restricting User Functions	97
Editing Users	98
Exporting and Importing Users	99
4. Address Book Settings	101
Registering New Addresses	102
Copying Addresses	105
Exporting and Importing Address Books	105
5. Job Button Settings	107
Registering New Job Buttons	108
Scan Settings Overview	109
Copying Job Buttons	113
Editing Jobs	114
Exporting and Importing Job Buttons	114
6. Device Configuration	116
Network Setting	117
Language/Timezone	117
Device Operation	118
Login Options	118
Administrator Settings	119
7. Server Settings	120
E-mail Server/Fax Settings	121
Authentication Server	122
Address Book Server	123
FTP server	123
NTP Server	124
ScanFront Service Server	124
8. System Settings	125
Backup and Restore	126
Module Version Information/Update	127
Log Settings	129
Chapter 7 ScanFront Administration Tool	130
1. About ScanFront Administration Tool	131
2. Installing ScanFront Administration Tool	132
System Requirements	132
Installation	132
3. ScanFront Administration Tool Setup	134
Starting ScanFront Administration Tool	134
Registering ScanFront Scanners	134
4. Managing the ScanFront Scanners	135
Selecting a ScanFront	135
Checking ScanFront Connections	135
Changing Passwords	135
Changing IP Addresses and Device Names	136
Checking Detailed Information on the ScanFront	136
Displaying the Web Menu	136
Batch Processing	136
Importing/Exporting Administration Data	137
Chapter 8 Web Menu (User Mode)	138
1. Web Menu Overview	139
2. Logging In to the Web Menu	140
3. User Settings	141
User Settings	142
4. Address Book Settings	145
Registering New Addresses	147
Copying Addresses	150
Exporting and Importing Address Books	150
5. Job Button Settings	152
Registering New Job Buttons	154
Scan Settings Overview	155
Copying Job Buttons	159
Editing Jobs	160
Exporting and Importing Job Buttons	160
Chapter 9 Maintenance	162
1. Routine Cleaning	163
Cleaning the Scanner Unit	163
Cleaning the Touch Panel	163
Cleaning the Fingerprint Sensor (ScanFront 300P)	163
Cleaning the Scanning Glass and Rollers	164
Cleaning the Retard Roller	166
Cleaning the Feed Roller	167
2. Replacing the Rollers and Document Holding Guide	169
Exchange Roller Kit	169
Replacement Method	169
Checking the Page Count and Resetting the Counter	170
Chapter 10 Troubleshooting	172
1. Troubleshooting	173
2. Error Messages (ScanFront)	177
3. Error Messages (Web Menu)	180
4. Adjusting the Touch Panel	182
5. Initializing ScanFront	184
Chapter 11 Appendices	185
1. Specifications	186
Unit Specifications	186
Network Specifications	187
Transfer Destinations	187
AC Adapter	187
Consumable Parts	188
External Dimensions	189

Match case Limit results 1 per page

10-7

Chapter 10

Troubleshooting

Password is incorrect.

Cause

The password that was entered is incorrect.

Solution

Enter the uppercase and lowercase letters for the password correctly.

There is no file name specified.

Enter a file name or enable the

‘Auto file name’ setting.

Cause

A file name was not entered and “Auto file name” is set to [None].

Solution

Enter a file name or set “Auto file name” to other than [None].

(See

p. 5-34.)

currently be in the process of

being edited via the Web.

Cause

User settings are being edited via the Web menu.

Solution

Contact the administrator of the ScanFront.

may currently be in the process

of being executed.

Cause

The version of the ScanFront is being updated via the Web menu.

Solution

Contact the administrator of the ScanFront.

Cannot write logfile. Sending

files will be aborted.

Cause

Write permission has not been granted for the shared folder specified as

the save destination of the log file.

Solution

Check the settings and access permissions of the shared folder.

You can’t use following

character for File name.

Cause

Invalid characters have been used to set the customer file name.

Solution

Make sure the custom file name does not contain any of the following

characters:

/ : ? * " < > |

The character string includes

invalid character.

Cause

Invalid characters have been used to set the index file.

Solution

Make sure none of the following characters are used in strings

contained in the index file:

& " ' < >

Not enough memory to execute

current scanner settings. Please

see “Troubleshooting” section at

“INSTRUCTIONS” or “Operating

Guide”.

Cause

There was not enough memory available for the set scanning

conditions.

Solution

Reset the scanning conditions. Refer to “Not enough memory to

execute scanner settings” below.

Password may be changed.

Cause

User password was changed on the authentication server while server

authentication and fingerprint authentication are both used to log in.

Solution

Without using fingerprint authentication, enter your user name and

changed password to log in, and then re-register your fingerprints.

server is not found.

Cause

The user specified when logging in does not exist in the authentication

server.

Solution

Make sure you correctly enter your user name and password. Contact

the administrator of the ScanFront if this problem persists.