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Error Messages (Web Menu

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Chapter 10 Troubleshooting 3. Error Messages (Web Menu) If any of the following error messages appears, solve the problem as described in the corresponding solution. If you are unsure about any other message that appears, contact the support services. Same Username exists. Please change Username, and try again. Blank field exists. The scanner is busy. Please try again. Settings cannot be changed or stored. A user may be logged in to the device. Check the status of the device. Settings cannot be changed. The device may currently be displaying an administrator settings page. Check the status of the device. Maximum address has been registered. You can't register any more. Maximum Job Buttons has been registered. You can't register any more. Maximum users has been registered. You can't register any more. Password is not registered. OK to proceed? Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution A user that has the same name as the user name to be registered is already registered. Check the user name prior to registration. An operation such as address book/job button importing, restoring, or version updating was executed without specifying the setting file to be loaded on the ScanFront. Specify the setting file and then execute the operation. The ScanFront is being used. End use of the ScanFront and then try again. Modifying settings and registration are not possible because a user is logged in. Try again after the user logs off. The ScanFront is being used. End use of the ScanFront and then try again. The limit for the number of addresses has been exceeded. Delete addresses that are no longer used and then try again. The limit for the number of job button registrations has been exceeded. Delete job button registrations that are no longer used and then try again. The limit for the number of user registrations has been exceeded. Delete user registrations that are no longer used and then try again. A password has not been set for the user to be registered. Check the password prior to registration. 10-9

Section	Page
ScanFront300/300P INSTRUCTIONS	1
Introduction	6
Manuals for the Scanner	7
Symbols Used in This Manual	7
How This Manual is Organized	8
Table of Contents	9
Chapter 1 Before Use	12
1. Important Safety Instructions	13
Installation Location	13
Power	13
Moving the Scanner	14
Handling	14
About the Fingerprint Sensor (ScanFront 300P only)	16
Disposal	16
2. Features of the ScanFront 300/300P	17
ScanFront 300/300P	17
ScanFront 300P	18
3. Names and Functions of Parts	19
Front and Document Feed and Eject Trays	19
Side and Rear	20
4. Network Environment	21
Network Environment	21
Directory Service Support	21
Limitations	22
Chapter 2 Handling	23
1. Documents	24
Plain Paper	24
Business Card	24
Card	25
2. Preparing the Scanner	26
Preparing the Document Feed Tray and Eject Tray	26
Feed Selection Lever	27
USB Port	27
3. Placing Documents	28
Placing a Document	28
Placing a Folded Document	29
Placing a Long Document	29
Placing a Card	30
4. Clearing a Paper Jam or Double Feed Error	31
5. Fingerprint Sensor (ScanFront 300P)	33
Cautions for Handling the Fingerprint Sensor	33
Fingerprint Authentication	34
Chapter 3 ScanFront Setup	35
1. Before Setting Up the Scanner	36
Installation Location	36
Connecting the AC Adapter	37
Connecting the Network Cable	37
2. Turning the Power ON and OFF	38
Turning the Power ON	38
Turning the Power OFF	38
3. Configuring the Scanner Settings	39
Administrator Settings	39
Web Menu (Administrator Mode)	40
4. Configuring Administrator Settings	42
Logging In to the Administrator Settings	42
Network Settings	43
Administrator Password	43
Backup/Restore Setting Information	44
Select Login Type	44
Roller Counter Reset	45
Format ScanFront 300	45
Touch Panel Adjustment	45
Display Language Setting	46
Network Test	46
Chapter 4 ScanFront Service	47
1. About ScanFront Service	48
2. Installing ScanFront Service	49
System Requirements	49
Installation	49
3. ScanFront Service Setup	52
ScanFront Settings	52
Changing the Port Number Used for Communication	52
Chapter 5 Operating Procedures	53
1. Flow of Scanner Operations	54
2. Turning the Power ON and OFF	55
Turning the Power ON	55
Turning the Power OFF	55
3. Login Screen	56
Login Screen Types	56
When Using Server Authentication	56
List Type Login	57
Key in Type Login	58
Fingerprint Authentication (Only Available with the ScanFront 300P)	59
4. Screen Displayed after Login	60
Home Screen	60
Job Button Screen	60
5. User Settings Screen	61
Change Password	61
Fingerprint Registration	61
6. Fingerprint Registration (Only Available with the ScanFront 300P)	62
Fingerprint Authentication	62
Registering a Fingerprint	63
7. Scanning Procedures	65
Scanning From the Home Screen	65
Scanning From the Job Button Screen	66
Address Selection Screen	67
USB Memory Screen	68
Print Settings Screen	69
Scanning	70
8. Registering and Editing Addresses	74
Registering a New Address	74
Modifying an Address	77
Copying an Address	77
9. Scan/Delivery Options	79
Scan Settings	80
File Formats	84
Security Settings for PDF Files	85
Delivery Options	86
Chapter 6 Web Menu (Administrator Mode)	88
1. Web Menu Overview	89
2. Logging In to the Web Menu	92
3. User Administration	93
Registering New Users	94
Restricting User Functions	97
Editing Users	98
Exporting and Importing Users	99
4. Address Book Settings	101
Registering New Addresses	102
Copying Addresses	105
Exporting and Importing Address Books	105
5. Job Button Settings	107
Registering New Job Buttons	108
Scan Settings Overview	109
Copying Job Buttons	113
Editing Jobs	114
Exporting and Importing Job Buttons	114
6. Device Configuration	116
Network Setting	117
Language/Timezone	117
Device Operation	118
Login Options	118
Administrator Settings	119
7. Server Settings	120
E-mail Server/Fax Settings	121
Authentication Server	122
Address Book Server	123
FTP server	123
NTP Server	124
ScanFront Service Server	124
8. System Settings	125
Backup and Restore	126
Module Version Information/Update	127
Log Settings	129
Chapter 7 ScanFront Administration Tool	130
1. About ScanFront Administration Tool	131
2. Installing ScanFront Administration Tool	132
System Requirements	132
Installation	132
3. ScanFront Administration Tool Setup	134
Starting ScanFront Administration Tool	134
Registering ScanFront Scanners	134
4. Managing the ScanFront Scanners	135
Selecting a ScanFront	135
Checking ScanFront Connections	135
Changing Passwords	135
Changing IP Addresses and Device Names	136
Checking Detailed Information on the ScanFront	136
Displaying the Web Menu	136
Batch Processing	136
Importing/Exporting Administration Data	137
Chapter 8 Web Menu (User Mode)	138
1. Web Menu Overview	139
2. Logging In to the Web Menu	140
3. User Settings	141
User Settings	142
4. Address Book Settings	145
Registering New Addresses	147
Copying Addresses	150
Exporting and Importing Address Books	150
5. Job Button Settings	152
Registering New Job Buttons	154
Scan Settings Overview	155
Copying Job Buttons	159
Editing Jobs	160
Exporting and Importing Job Buttons	160
Chapter 9 Maintenance	162
1. Routine Cleaning	163
Cleaning the Scanner Unit	163
Cleaning the Touch Panel	163
Cleaning the Fingerprint Sensor (ScanFront 300P)	163
Cleaning the Scanning Glass and Rollers	164
Cleaning the Retard Roller	166
Cleaning the Feed Roller	167
2. Replacing the Rollers and Document Holding Guide	169
Exchange Roller Kit	169
Replacement Method	169
Checking the Page Count and Resetting the Counter	170
Chapter 10 Troubleshooting	172
1. Troubleshooting	173
2. Error Messages (ScanFront)	177
3. Error Messages (Web Menu)	180
4. Adjusting the Touch Panel	182
5. Initializing ScanFront	184
Chapter 11 Appendices	185
1. Specifications	186
Unit Specifications	186
Network Specifications	187
Transfer Destinations	187
AC Adapter	187
Consumable Parts	188
External Dimensions	189

Match case Limit results 1 per page

10-9

Chapter 10

Troubleshooting

Error Messages (Web Menu)

If any of the following error messages appears, solve the problem as described in the corresponding solution.

If you are unsure about any other message that appears, contact the support services.

Same Username exists. Please

change Username, and try

again.

Cause

A user that has the same name as the user name to be registered is

already registered.

Solution

Check the user name prior to registration.

Blank field exists.

Cause

An operation such as address book/job button importing, restoring, or

version updating was executed without specifying the setting file to be

loaded on the ScanFront.

Solution

Specify the setting file and then execute the operation.

The scanner is busy. Please try

again.

Cause

The ScanFront is being used.

Solution

End use of the ScanFront and then try again.

Settings cannot be changed or

stored. A user may be logged in

to the device. Check the status

of the device.

Cause

Modifying settings and registration are not possible because a user is

logged in.

Solution

Try again after the user logs off.

Settings cannot be changed.

The device may currently be

displaying an administrator

settings page. Check the status

of the device.

Cause

The ScanFront is being used.

Solution

End use of the ScanFront and then try again.

Maximum address has been

registered. You can’t register

any more.

Cause

The limit for the number of addresses has been exceeded.

Solution

Delete addresses that are no longer used and then try again.

Maximum Job Buttons has been

registered. You can’t register

any more.

Cause

The limit for the number of job button registrations has been exceeded.

Solution

Delete job button registrations that are no longer used and then try

again.

Maximum users has been

registered. You can’t register

any more.

Cause

The limit for the number of user registrations has been exceeded.

Solution

Delete user registrations that are no longer used and then try again.

Password is not registered. OK

to proceed?

Cause

A password has not been set for the user to be registered.

Solution

Check the password prior to registration.