Canon PC300 Instruction Manual - Page 175

Chapter 10 Troubleshooting Cannot send image files to devices and folders on different segments of the network. Streaks appear in images Paper becomes jammed Paper jams occur frequently Documents are double fed A stack of documents are fed together Scanning starts immediately after I press a job button (certain users only) Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution A ScanFront Service Server does not exist on the network. (A ScanFront Service Server has not been configured or is not running.) Install ScanFront Service on a computer on the same network as the scanner. (See p. 4-3.) If a ScanFront Service Server has been implemented, check the necessary settings. In addition, you must start the ScanFront Service Server before turning ON the ScanFront. (See p. 4-6.) Scan The scanning glass is dirty. Clean the scanning glass. (See p. 9-3.) If there are scratches on a scanning glass, contact your local authorized Canon dealer. The rollers are dirty. Clean the rollers. (See p. 9-3.) The rollers (consumable parts) have worn out. Purchase an Exchange Roller Kit and then replace the rollers. (See p. 9-8.) Static electricity is causing the pages of the document to stick to each other. Before you load a stack of documents, fan the documents. The type of paper of the documents is causing a paper feed error. Load no more than ten pages of documents. (See p. 2-10.) Use bypass feeding to scan the pages one by one. The feed selection lever is set to Page Separation OFF. (See p. 2-5.) Set the feed selection lever to page separation feeding. The job buttons are designed to work that way. See "Skip Scan Setting Screen" on p. 6-21 and p. 8-17. Place the document and then press a job button. 10-4