Canon imagePROGRAF PRO-1000 series User Manual - Page 572

Message Appears This section describes some of the errors and messages that may appear. Note • A support code (error number) is displayed on the computer or on the LCD for some errors. For details on errors that have support code, see List of Support Code for Error. Writing Error/Output Error/Communication Error (Windows) Other Error Messages (Windows) Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed (Windows) Inkjet Printer/Scanner/Fax Extended Survey Program Icon Appears (Mac OS) Writing Error/Output Error/Communication Error (Windows) Check1 If POWER lamp is off, make sure printer is plugged in and turn it on. The POWER lamp flashes while the printer is initializing. Wait until the POWER lamp stops flashing and remains lit. Check2 Make sure correct printer port is set in printer driver. * In the following instructions, "XXX" signifies your printer's name. 1. Log in using an account with administrator privileges. 2. Make the following settings. • In Windows 8.1 or Windows 8, select Control Panel from Settings charm on Desktop > Hardware and Sound > Devices and Printers. • In Windows 7, select Devices and Printers from Start menu. • In Windows Vista, select Start menu > Control Panel > Hardware and Sound > Printers. 3. Open printer driver properties. • In Windows 8.1, Windows 8, or Windows 7, right-click "Canon XXX series" icon (where "XXX" is your printer's name), and then select Printer properties. • In Windows Vista, right-click "Canon XXX series" icon (where "XXX" is your printer's name), and then select Properties. 4. Click Ports tab to check port settings. Make sure a port named "USBnnn" (where "n" is a number) with "Canon XXX series" appearing in Printer column is selected for Print to the following port(s). • If setting is incorrect: Reinstall the printer driver from the Setup CD-ROM or the Canon website. • Printing does not start even though the printer is connected to the computer using a USB cable and the port named "USBnnn" is selected: In Windows 8.1 or Windows 8, select My Printer on Start screen to start My Printer. If My Printer is not displayed on Start screen, select Search charm, and then search for "My Printer". 572